Login from another country

[FedeSp]

Hello, I did the first month free of Spotify Premium in Poland on 26th of march. Two weeks ago I came back to Italy.  Last week I did the disconnection of Spotify and when I logged in I had no more my Free month of spotify and I have no subscription in my profile; and It changed in Italian Version. Yesterday Spotify detracted me money ( I think for the Premium "polish" version).

help me please 

[Robert_W]

Hey @FedeSp !

Sorry to hear this. In this case I would reccomend taking a look here:

https://support.spotify.com/account_payment_help/payment_help/canceled-but-still-charged/ for more information.

I hope this helps!

[FedeSp]

Hi thank for the reply, but I have only this account on Spotify. 

Do you know how I can send emai to Spotify? How can I contact Spotify operator?

[Robert_W]

Hey @FedeSp ,

Could you take a look at your receipt's page and let me know what this shows? 

https://support.spotify.com/account_payment_help/subscription_information/how-can-i-get-a-receipt-fo...

Also, what your subscription status currently shows:

https://support.spotify.com/account_payment_help/subscription_information/how-do-i-check-my-subscrip...

I'll be right here 🙂

[FedeSp]

Hi , thanks but  Ive not any receipt profile,and I ve not any subscription in my .

It' s strange.. When I come back Italy I did the disconnection and when I logged in again I had no Premium anymore (1st month free) and It was Italian version.

[Robert_W]

Hi @FedeSp ,

Did you get any charge on your bank statement for the preiod in question?

[FedeSp]

Hello,

yes 19,99 PLN (polish zloty) .

Please help me

[FedeSp]

I did the subscription for the Spotify 1st month free the 26th of March, and  detracted me money on 25th of April.  But as I said, before the 25th of april I come back to Italy and did the simple disconnection , but when I logged in I had no the Premium version anymore.

[Robert_W]

Hi @FedeSp ,

Can you take  a look here to check in case of more than one account:

https://support.spotify.com/account_payment_help/payment_help/paying-more/

I'll be right here.