Lost a costumer

[alejandro9445]

Plan

Premium

Country

Mexico/USA

Device

iPhone 7

Operating System

iOS 10

My Question or Issue

Recently I got locked out of my premium subscription because I spent too much time outside the country, I live between Tijuana, Mexico and San Diego, CA which is one of the most transited borders and I can't manage to be changing my subscription between Mexico and USA, I really like Spotify but I won't continue my subscription because of this issue. I hope this gets solved in a near future. 
BTW my subscription is from Mexico but I cross the border very often and a lot of times I spent more than 14 days (which is the limit) in the US.

[Billy-J]

Hey @alejandro9445, and welcome to the community.

Hope you're doing great!

Sorry to hear this. I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

Have a nice day 🙂