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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7915 Views
  • 23 replies
  • 2 likes
  • 7915 Views
  • 23 replies
  • 2 likes

Student Spotify abroad

Hello, I live in France and I want to take the student subscribe for Spotify and I want to know if I can use it abroad like in Columbia. Thanks for the help.

  • Newbie
  •  Hello,   I live in France and I want to take the student subscribe for Spotify and I want to know if I can use it abroad like in Columbia.  Thanks for the help.
  • Billy-J
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Subscription payments

Premium for studentsItaly Samsung galaxy s7Android I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misses the April one.

  • Regular
  • Premium for students Italy Samsung galaxy s7 Android   I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misse...
  • Billy-J
  • Spotify Star
  • 697 Views
  • 8 replies
  • 0 likes
  • 697 Views
  • 8 replies
  • 0 likes

Solved!! Annual to family

PlanPremiumCountryNetherlandsDeviceiPhone XS/DesktopOperating SystemiOS 12 Windows 10 Hi,I have an annual plan at the moment but i would like to go to a family subcription(without paying twice).Is this possible or do i have to wait the remaining mont...

  • Visitor
  • Plan Premium Country Netherlands Device iPhone XS/Desktop Operating System iOS 12 Windows 10   Hi, I have an annual plan at the moment but i would like to go to a family subcription(wi...
  • user-removed
  • Not applicable
  • 526 Views
  • 2 replies
  • 0 likes
  • 526 Views
  • 2 replies
  • 0 likes

Codigo inválido

Cuando ingreso en códigoDe la tarjeta de regalo Aparece código inválido :'(

  • Casual Listener
  • Cuando ingreso en código De la tarjeta de regalo  Aparece código inválido :'(
  • Brunelicia
  • Community Legend
  • 573 Views
  • 3 replies
  • 0 likes
  • Spotify
  • 573 Views
  • 3 replies
  • 0 likes

Spotify €0,99 offer doesn’t claim

PlanPremiumCountryNetherlqnds Device(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, I recently made a new spotify account and with that also bought the offer of 3 months premium for €0,99. It got charged fr...

  • Casual Listener
  • Plan Premium Country Netherlqnds  Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hey, I recently made a new spotify...
  • Billy-J
  • Spotify Star
  • 787 Views
  • 3 replies
  • 0 likes
  • offer
    Premium
    Spotify
  • 787 Views
  • 3 replies
  • 0 likes

Subscriptions!

PlanFree/PremiumCountry United Kingdom DeviceNokia 3Operating SystemAndroidMy wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but with me, it first said that a free trial has already been used with my account, ...

  • Newbie
  • Plan Free/Premium Country  United Kingdom   Device Nokia 3 Operating System Android My wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but w...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Gift-Card

i have a problem with my gift-card.I want to use it, but it only says „code is not valid“I have tried it a few times, but it doesn‘t work. I have the receipt and on there it says that the Gift Card is ready to be used. I hope you can help me!

  • Newbie
  • i have a problem with my gift-card. I want to use it, but it only says „code is not valid“ I have tried it a few times, but it doesn‘t work.  I have the receipt and on there it says that the ...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Accidently pushed premium button. Currently have subscription to premium with hulu

I dont want to lose current subscription premium with hulu. How do i stop new premium without hulu and retain my same subscription ive had since 2008 or 9. On my subsscription page it says my new premium without hulu will start may 22 and ill be char...

  • Newbie
  • I dont want to lose current subscription premium with hulu. How do i stop new premium without hulu and retain my same subscription ive had since 2008 or 9. On my subsscription page it says my new pre...
  • Jᴀᴄᴋ
  • Roadie
  • 1069 Views
  • 1 replies
  • 0 likes
  • premium with hulu
    premium without hulu
    Subscriptios
  • 1069 Views
  • 1 replies
  • 0 likes

[Partnership] Spotify and Apple ripoff : they charge you twice

Premium, USA, iPhone 8, iOS 10 So I’ve been using Spotify Premium for years now and what I discovered recently is that both Apple and Spotify have been charging me for the service. So you get billed twice the amount for the exact same service. This w...

  • Newbie
  • Premium, USA, iPhone 8, iOS 10   So I’ve been using Spotify Premium for years now and what I discovered recently is that both Apple and Spotify have been charging me for the service....
  • Jose_M
  • Spotify Star
  • 1627 Views
  • 1 replies
  • 0 likes
  • apple store
    ripoff
    Spotify
  • 1627 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo obter Premium por problemas de pagamento

Não consigo me tornar um Premium. Não uso cartão de Crédito, somente Cartão de Debito VISA e meu Banco Caixa Econômica Federal não consta na Lista de Débitos VISA, procurei o sistema pagamento por boleto e não encontrei. A única **bleep** que localiz...

  • Newbie
  • Não consigo me tornar um Premium. Não uso cartão de Crédito, somente Cartão de Debito VISA e meu Banco Caixa Econômica Federal não consta na Lista de Débitos VISA, procurei o sistema pagamento por bo...
  • Peter
  • Spotify Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobros doble

No es la primera vez siempre en mi tarjeta de débito me cobraron doble hoy me volví a dar cuenta y en mi tarjeta de crédito me hicieron lo mismo no pueden decir que yo lo hice porque el cargo se hace en automático así que lo reportarle con mi banco n...

  • Newbie
  • No es la primera vez siempre en mi tarjeta de débito me cobraron   doble hoy me volví  a dar cuenta y en mi tarjeta de crédito  me hicieron lo mismo no pueden decir que yo lo hice...
  • Peter
  • Spotify Legend
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

Month-to-Month

PlanPremiumCountryU.S.A.DeviceGoogle PixelOperating SystemAndroid 9 (No idea what the name is) My Question or IssueI used to have Spotify for students, which was $5 USD/month. After I finished school, it got raised to $10 USD a month, which I have/ha...

  • Newbie
  • Plan Premium Country U.S.A. Device Google Pixel Operating System Android 9 (No idea what the name is)   My Question or Issue I used to have Spotify for students, which was $5 USD/month...
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Lost Hulu access because of the website.

I had recently purchased a Premium Subscription that had Hulu access. But yesterday my Hulu access wasn't working at all. But Spotify was and Hulu's website wasn't down, but when I tried "Start watching" from my profile page, it would send me there a...

  • Newbie
  • I had recently purchased a Premium Subscription that had Hulu access. But yesterday my Hulu access wasn't working at all. But Spotify was and Hulu's website wasn't down, but when I tried "Start watch...
  • Luan
  • Spotify Star
  • 1939 Views
  • 1 replies
  • 0 likes
  • 1939 Views
  • 1 replies
  • 0 likes

Solved!! Google Home Mini CAnada

I just saw that Canada can get a free Google Home Mini with a premium membership. I tried clicking on the link but it takes me to an Error 404 page. You are supposed to be able to claim them until May 5th!!! CAn someone please help as I would really ...

  • Newbie
  • I just saw that Canada can get a free Google Home Mini with a premium membership.  I tried clicking on the link but it takes me to an Error 404 page.  You are supposed to be able to claim t...
  • Daniellevarro
  • Casual Listener
  • 909 Views
  • 4 replies
  • 2 likes
  • 909 Views
  • 4 replies
  • 2 likes

Does Spotify still offer a 7 day free trial?

PlanFreeCountryUSADeviceiPhone SE and Samsung ChromebookOperating SystemiOS 11, Chromw OS My Question or IssueIve come back to using Spotify after a while of using other things, and i had to create a new account because i forgot my old password. Howe...

  • Newbie
  • Plan Free Country USA Device iPhone SE and Samsung Chromebook Operating System iOS 11, Chromw OS   My Question or Issue Ive come back to using Spotify after a while of using other thin...
  • Billy-J
  • Spotify Star
  • 6734 Views
  • 1 replies
  • 0 likes
  • 6734 Views
  • 1 replies
  • 0 likes

3 months premium for 9.99€

Can I buy 10€ gift card to get three months premium for 9.99€. Or is it just for one month.

  • Music Fan
  • Can I buy 10€ gift card to get three months premium for 9.99€. Or is it just for one month.
  • OneByBoo
  • Roadie
  • 678 Views
  • 3 replies
  • 0 likes
  • 678 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Xbox One app

PlanFree/PremiumCountryCanada, AlbertaDeviceIPhone 6S (attempted to Redeem Code on HP Pavilion PC)Operating SystemIOS 11, INTEL CORE 7 FOR PAVILION My Question or IssueI have bought a Spotify gift card near my local store,but when I redeemed my code ...

  • Visitor
  • Plan Free/Premium Country Canada, Alberta Device IPhone 6S (attempted to Redeem Code on HP Pavilion PC) Operating System IOS 11, INTEL CORE 7 FOR PAVILION   My Question or Issue I have...
  • Luan
  • Spotify Star
  • 762 Views
  • 1 replies
  • 0 likes
  • 762 Views
  • 1 replies
  • 0 likes

Spotify unable to identify the country i am located

Country: IrelandDevice: Macbook Pro My Issue: My location when i firstly subscribed was Greece and the program i chose was the premium. Recently, i moved to Ireland and I wanted to subscribe for premium duo (which was not available in Greece). Theref...

  • Newbie
  • Country: Ireland Device: Macbook Pro   My Issue: My location when i firstly subscribed was Greece and the program i chose was the premium. Recently, i moved to Ireland and I wanted to su...
  • OneByBoo
  • Roadie
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Ya no cuento con Plan familiar Premium y me llegó cargo del mismo a mí tarjeta

Llevo 2 meses sin contratar el Plan familiar Premium, sin embargo el día de ayer (28 de mayo) se me acaba de hacer el cargo del mismo($149.00). Hoy en día sólo uso el Premium personal.

  • Newbie
  • Llevo 2 meses sin contratar el Plan familiar Premium, sin embargo el día de ayer (28 de mayo) se me acaba de hacer el cargo del mismo($149.00). Hoy en día sólo uso el Premium personal.
  • Billy-J
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Spotify from UK to UAE

Hi. I am operating on Android and my husband iPhone. We are both currently on UK Spotify premium plans using the Vodafone plan, works fine here where we now live in Dubai UAE. I use a lot playlists. We now want to change over as our UK plan has finis...

  • Newbie
  • Hi.  I am operating on Android and my husband iPhone.  We are both currently on UK Spotify premium plans using the Vodafone plan, works fine here where we now live in Dubai UAE. I use a l...
  • OneByBoo
  • Roadie
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes