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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

Student Subscription has suddenly be cancelled in my app

PlanStudent SubscriptionCountrySingaporeDeviceSamsung S10Operating SystemAndroid My Question or Issue My premium subscription has stop working suddenly. Paid already at the start of the month like 2 days ago..i found that i was not able to download m...

  • Newbie
  •   Plan Student Subscription Country Singapore Device Samsung S10 Operating System Android   My Question or Issue   My premium subscription has stop working suddenly. Paid a...
  • Robert_W
  • Community Legend
  • 211 Views
  • 1 replies
  • 1 likes
  • 211 Views
  • 1 replies
  • 1 likes

Why do I still see "Get Premium" option on website after getting premium?

I have premium but I still see "Get Premium" stuff on the website, will it be there forever because there are other plans like Family plan etc. ?

  • Regular
  • I have premium but I still see "Get Premium" stuff on the website, will it be there forever because there are other plans like Family plan etc. ?  
  • Billy-J
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • Premium
  • 328 Views
  • 3 replies
  • 0 likes

Spotify and hulu connection

I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had hulu this whole time connected and just today I trie...

  • Newbie
  • I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had h...
  • JBayudz
  • Composer
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Changing payment method to a foreign card

Hi,So I have been using premium for little over 1 or 2 years, and it has been a wonderful experience. But I moved temporarily to Nigeria, and while I knew Spotify is not supported in the country I decided to remain on premium by paying with my debit ...

  • Newbie
  • Hi, So I have been using premium for little over 1 or 2 years, and it has been a wonderful experience. But I  moved temporarily to Nigeria, and while I knew Spotify is not supported in the coun...
  • JBayudz
  • Composer
  • 307 Views
  • 1 replies
  • 0 likes
  • Premium
  • 307 Views
  • 1 replies
  • 0 likes

Got charged multiple times this month

PlanFAMILYCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy was I charged 3x this month on my debit card

  • Newbie
  • Plan FAMILY Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why was I cha...
  • JBayudz
  • Composer
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

I received a email stating my Spotify account is canceled and asks me to update, is this a scam

I received a email stating my Spotify account is canceled and asks me to update, is this a scam? See attached it takes me directly to update my credit card info

  • Newbie
  • I received a email stating my Spotify account is canceled and asks me to update, is this a scam? See attached  it takes me directly to update my credit card info   
  • JBayudz
  • Composer
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

1.99 SAR Premium not working

says you used free premium before and u cant take this offer somthing like this then it take the price off from my bank account and dont active the premium (no i didnt active free premium before)

  • Newbie
  • says you used free premium before and u cant take this offer somthing like this  then it take the price off from my bank account and dont active the premium 😕  (no i didnt active fr...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Involuntary payment fee change

PlanPremiumCountrySpainMy Question or IssueI used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a university student. Being a failure that is not mine I think that s...

  • Newbie
  • Plan Premium Country Spain My Question or Issue I used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a univer...
  • Billy-J
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
  • 241 Views
  • 1 replies
  • 0 likes

Cannot find hulu in my services

Hi,I was told that I could enable a special hulu ads plan however it doesn't seem possible for me, I can't find the "your services" tab and when I click on this link: https://www.spotify.com/account/your-services/ it redirects me to my account.I even...

  • Newbie
  • Hi, I was told that I could enable a special hulu ads plan however it doesn't seem possible for me, I can't find the "your services" tab and when I click on this link: https://www.spotify.com/a...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Constant payments

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 326 Views
  • 3 replies
  • 0 likes
  • Tired of being told i need to pay within a week of payment and now you took two payments within 3 days. Fix it!!!
  • 326 Views
  • 3 replies
  • 0 likes

Can someone please help me with payment date and/or time of day?

PlanSpotify Premium for FamilyCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a subscription to Spotify Premium for Family which everyone loves, bu...

  • Newbie
  • Plan Spotify Premium for Family Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Is...
  • Keanu_C
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Solved!! Sheerid takes long

Dear Spotify StaffA few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and when I want to re-apply I can't. I'm a student of a univ...

  • Casual Listener
  • Dear Spotify Staff A few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and whe...
  • Billy-J
  • Spotify Star
  • 2986 Views
  • 3 replies
  • 0 likes
  • sheerID
  • 2986 Views
  • 3 replies
  • 0 likes

3months trial: got a receipt, bank account charged - still no premium

I payed for the 3 months trial for 99cents. I got a receipt and my bank account has been charged. Still it says I am in free mode.What I did try:- Log out, close browser, log in.- Log in with User name given in the receipt.No success yet... Help appr...

  • Casual Listener
  • I payed for the 3 months trial for 99cents. I got a receipt and my bank account has been charged. Still it says I am in free mode. What I did try: - Log out, close browser, log in. - Log in with U...
  • acmepfeife
  • Casual Listener
  • 542 Views
  • 4 replies
  • 2 likes
  • 542 Views
  • 4 replies
  • 2 likes

Failed to subscribe but the money was taken from my account

PlanFreeCountryEgyptDeviceChrome Operating SystemWindows 10 My Question or IssueI tried to subscribe to the 3 Monthes for 5 EGP offer but after I fill the payment data the page told me that I can't subscribe to this offer because I was subscribed to ...

  • Newbie
  •   Plan Free Country Egypt Device Chrome  Operating System Windows 10   My Question or Issue I tried to subscribe to the 3 Monthes for 5 EGP offer but after I fill the paymen...
  • Billy-J
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Premium not working even though I paid

The three month trial for $0.99 was paid, but I'm still on free. I never recieved a receipt through email, even though I have been waiting for over 48 hours. I tried logging out and logging back in, checked if I was using another account or email, an...

  • Newbie
  • The three month trial for $0.99 was paid, but I'm still on free. I never recieved a receipt through email, even though I have been waiting for over 48 hours. I tried logging out and logging back in, ...
  • Billy-J
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Hacked account

PlanPremiumCountryChileMy Question or IssueMy account was hacked and was upgraded to Family Premium and two people were added without my consent, I need the rest of the money back from the day the account was upgraded without my consent. Regards.

  • Newbie
  • Plan Premium Country Chile My Question or Issue My account was hacked and was upgraded to Family Premium and two people were added without my consent, I need the rest of the money back from the ...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Type of payment for family subscription.

PlanFamily PremiumCountry Mexico DeviceVarious Operating System(iOS 10) My QuestionHi, I had a family subscription, but had a problem with the card I use for the subscriptions payment (it may take two or three weeks to get it solved). Can I use anoth...

  • Casual Listener
  •   Plan Family Premium Country Mexico    Device Various  Operating System (iOS 10)   My Question Hi, I had a family subscription, but had a problem with the card I ...
  • Billy-J
  • Spotify Star
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Problema con la tarjeta de crédito

Hola. Yo le pagaba la cuenta a mi sobrina de spotify, ahora ella lo puede pagar con su trabajo, y me dijo que cancelo la suscripcion con mi tarjeta.Hoy yo me cree una cuenta propia, y al ver los planes premium, selecciono el de los tres meses y cuand...

  • Casual Listener
  • Hola. Yo le pagaba la cuenta a mi sobrina de spotify, ahora ella lo puede pagar con su trabajo, y me dijo que cancelo la suscripcion con mi tarjeta. Hoy yo me cree una cuenta propia, y al ver los pl...
  • osornios
  • Spotify Star
  • 651 Views
  • 3 replies
  • 0 likes
  • 651 Views
  • 3 replies
  • 0 likes

Charged again within a month for premium.

I have paid for premium but two weeks later, i am being told i need to pay again. I have recieved an email receipt too. What do i do? I have logged out already.

  • Casual Listener
  • I have paid for premium but two weeks later, i am being told i need to pay again. I have recieved an email receipt too. What do i do? I have logged out already.  
  • CJPINEDA
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Paying Premium with Paypal without a creditcard.

PlanGetting spotify premiumMy Question or IssueI want to get Spotify premium. Since i have no creditcard (and I'm not planning on getting one), I chose to use paypal. It was rather disappointing to see that when I continued I was asked to link a cred...

  • Casual Listener
  • Plan Getting spotify premium My Question or Issue I want to get Spotify premium. Since i have no creditcard (and I'm not planning on getting one), I chose to use paypal. It was rather disappointin...
  • Billy-J
  • Spotify Star
  • 1515 Views
  • 7 replies
  • 0 likes
  • 1515 Views
  • 7 replies
  • 0 likes