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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5346 Views
  • 23 replies
  • 2 likes
  • 5346 Views
  • 23 replies
  • 2 likes

Change

Plan PremiumCountrySaudi arabiaDeviceS9+Operating System Android My Question or IssueWhy is there a difference in things in different regions.I cannot add family members to my premium account just because I live in Saudi Arabia. dont you think this i...

  • Regular
  • Plan  Premium Country Saudi arabia Device S9+ Operating System  Android    My Question or Issue Why is there a difference in things in different regions. I cannot add f...
  • Bittencourt
  • Spotify Star
  • 665 Views
  • 9 replies
  • 1 likes
  • 665 Views
  • 9 replies
  • 1 likes

Solved!! Payment Update

PlanPremiumCountryBrazilMy Question or IssueI recently updated my payment method and was charged a charge on my credit card in the amount of R$ 10 BRL. I wonder if I'll get a refund for this amount or a subscription discount next month.

  • Newbie
  • Plan Premium Country Brazil My Question or Issue I recently updated my payment method and was charged a charge on my credit card in the amount of R$ 10 BRL. I wonder if I'll get a refund for thi...
  • Bittencourt
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • Payment Update
  • 377 Views
  • 1 replies
  • 0 likes

How do I deactivate/disconnect Hulu?

I want to upgrade to Hulu Ads Free plan.But I can't do that as long as I have my Hulu connected to Spotify.How do I disconnect the link?I have tried Services page, I don't see an option to deactivate. I just see 'Start Watching'. Any help would be re...

  • Casual Listener
  • I want to upgrade to Hulu Ads Free plan. But I can't do that as long as I have my Hulu connected to Spotify. How do I disconnect the link? I have tried Services page, I don't see an option t...
  • Billy-J
  • Spotify Star
  • 833 Views
  • 3 replies
  • 0 likes
  • 833 Views
  • 3 replies
  • 0 likes

Student Discount

PlanPremiumCountryPoland My Question or IssueHello everyone. I've had Spotify premium for students for a year now. I've extended it for the next year, it has been accepted and now Spotify charged me a normal fee for Spotify without student's discount...

  • Casual Listener
  •   Plan Premium Country Poland   My Question or Issue Hello everyone. I've had Spotify premium for students for a year now. I've extended it for the next year, it has been accepted an...
  • Billy-J
  • Spotify Star
  • 838 Views
  • 3 replies
  • 0 likes
  • 838 Views
  • 3 replies
  • 0 likes

Issues Playing non favorited songs since I canceled Premium

Plan PremiumCountryUSADeviceMacBook Pro 2016Operating SystemSierra 10.12.6 My Question or IssueEver since I canceled my premium last week (on the app), I cannot listen to any songs that were not already favorited by me. Every time I try to play any s...

  • Regular
  • Plan  Premium Country USA Device MacBook Pro 2016 Operating System Sierra 10.12.6   My Question or Issue Ever since I canceled my premium last week (on the app), I cannot listen t...
  • fozzy343
  • Regular
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Solved!! canada goodle mini

PlanPremiumCountryCanadaDevice Operating System My Question or IssueWhy can I not redeem my google home mini. It told me that once my trial was over I could apply but now that my trial was over as of yesterday it will not allow me to redeem!!! explan...

  • Casual Listener
  •   Plan Premium Country Canada Device   Operating System     My Question or Issue Why can I not redeem my google home mini. It told me that once my trial was over I coul...
  • Billy-J
  • Spotify Star
  • 473 Views
  • 4 replies
  • 0 likes
  • 473 Views
  • 4 replies
  • 0 likes

Lost a costumer

PlanPremiumCountryMexico/USA DeviceiPhone 7Operating SystemiOS 10 My Question or IssueRecently I got locked out of my premium subscription because I spent too much time outside the country, I live between Tijuana, Mexico and San Diego, CA which is on...

  • Newbie
  • Plan Premium Country Mexico/USA   Device iPhone 7 Operating System iOS 10   My Question or Issue Recently I got locked out of my premium subscription because I spent too much tim...
  • Billy-J
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Google Home Mini returned to sender

PlanPremiumCountryCanadaDeviceGoogle home mini Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to premium during the Google home mini promo, the house number got wiped out somehow, therefore the delivery was ne...

  • Casual Listener
  • ...ut I could get a another promo code form Spotify to replace it. Is this the case? I have screen shots of the purchase and tracking showing the failed delivery just don’t really want to post on a public f...
  • Billy-J
  • Spotify Star
  • 609 Views
  • 3 replies
  • 0 likes
  • 609 Views
  • 3 replies
  • 0 likes

Google home mini registered with hotmail

Country: CanadaAccount: Premium Hi, I subscribed to premium with a hotmail account, I just got the email from your team : ‘’Your Google Home Mini is now available.’’ when I follow the link, it brings me to the google store asking me for a google acco...

  • Casual Listener
  • Country: Canada Account: Premium   Hi,   I subscribed to premium with a hotmail account, I just got the email from your team :   ‘’Your Google Home Mini is now available.’’ &nb...
  • Billy-J
  • Spotify Star
  • 1660 Views
  • 5 replies
  • 0 likes
  • 1660 Views
  • 5 replies
  • 0 likes

[Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T&Cs for the offer and it doesn't seem to exclude me...

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  • Casual Listener
  • I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T...
  • ObeyYourElders
  • Regular
  • 1795 Views
  • 11 replies
  • 20 likes
  • Mobile
    Other
  • 1795 Views
  • 11 replies
  • 20 likes

Google home mini promo

PlanPremiumCountryCanada Device(iPhone XROperating System(iOS 10 My Question or IssueHi I used google home mini promo code. But I pressed cancel shipment by mistake. I already contacted google customer service. They said I can get a new promo code fr...

  • Regular
  • Plan Premium Country Canada   Device (iPhone XR Operating System (iOS 10   My Question or Issue Hi I used google home mini promo code. But I pressed cancel shipment by mistake. I...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Google home mini promotion - Canada

PlanFree/PremiumCountryCanadaDevice(Huawei)Operating System(Android, Windows 10,) My Question or IssueHello i have been premium for a few years now and i never received any special promotion like this google mini for premium members. Where can i go o...

  • Newbie
  • Plan Free/Premium Country Canada Device (Huawei) Operating System (Android, Windows 10,)   My Question or Issue Hello i have been premium for a few years now and i never received any s...
  • Billy-J
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini

Plan PremiumCountry Canada My Question or IssueI registered and paid for Premium from the Google Home Mini promo page on April 15. I have not received any email regarding the Google Home Mini. Can you please tell me when I will get any information?

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue I registered and paid for Premium from the Google Home Mini promo page on April 15. I have not received any email regarding the Google...
  • Peter
  • Spotify Legend
  • 628 Views
  • 6 replies
  • 0 likes
  • 628 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution [Canada] Google Home mini for full price, no discount

Plan Premium Country Canada My Question or Issue I got the link for the free Google Home mini for my Spotify Premium account. The first page said the discount would be applied during check-out, but when I placed the order, it was charged on my credit...

  • Newbie
  • Plan Premium Country Canada   My Question or Issue I got the link for the free Google Home mini for my Spotify Premium account. The first page said the discount would be applied duri...
  • lazygizmo
  • Casual Listener
  • 6437 Views
  • 26 replies
  • 2 likes
  • 6437 Views
  • 26 replies
  • 2 likes

Can't pay for Spotify Premium with PayPal Balance

I've been able to pay for Premium for 1-2 years faithfully, only once having been downgraded for delaying my payment. Unfortunately I downgraded again this month for delaying my payment again, and so I recently got my money to pay for premium by Payp...

  • Casual Listener
  • I've been able to pay for Premium for 1-2 years faithfully, only once having been downgraded for delaying my payment. Unfortunately I downgraded again this month for delaying my payment again, and so...
  • Unknownlistener
  • Casual Listener
  • 4198 Views
  • 4 replies
  • 2 likes
  • 4198 Views
  • 4 replies
  • 2 likes

Premium Subscription Error, Payment Method and Country incorrect.

PlanPremiumCountryItalyDevice Samsung Galaxy 9, Macbook pro, Dell Laptop Operating SystemiOS 10, Android Oreo, Windows 10 My Question or IssueI have just moved to Italy from USA, and am trying to subscribe for Spotify premium. When I enter all my inf...

  • Casual Listener
  • Plan Premium Country Italy Device  Samsung Galaxy 9, Macbook pro, Dell Laptop  Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue I have just moved...
  • Jᴀᴄᴋ
  • Roadie
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Don't want a family subscription so don't keep asking me!!!!!!

PlanPremiumIre DeviceSamsung tabOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI dont want a family account now when i open spotify on my tablet it asks if i want to upgrade no i do not want to upgrade!!! Ive been asked t...

  • Newbie
  • Plan Premium Ire   Device Samsung tab Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I dont want a family account now when i open spotify on ...
  • Ethan_Moore004
  • Composer
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Google Mini Promo = False Advertisment

Spotify is promising Google minis for every premium subscription. I have noticed numerous posts complaining about not receiving their mini and not receiving a refund. My Google mini order was cancelled by Google because I used a debit card in the che...

  • Music Fan
  • Spotify is promising Google minis for every premium subscription. I have noticed numerous posts complaining about not receiving their mini and not receiving a refund.    My Google mini or...
  • XUTProf
  • Newbie
  • 892 Views
  • 4 replies
  • 1 likes
  • 892 Views
  • 4 replies
  • 1 likes

Google home mini

PlanFree/PremiumCountrycanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. I used google home mini promo code. But I pressed cancel shipment by mistake. I ask...

  • Regular
  • Plan Free/Premium Country canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Jᴀᴄᴋ
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Google home promo says I am not qualified

PlanFamily PremiumCanada DeviceTried on my Microsoft PC and my MacBookOperating System(iOS 10/Windows 10) I have had premium for a while (outside of the free promo period). I attempted to get the Google Home, I was put on the waitlist. I received the...

  • Casual Listener
  • Plan Family Premium Canada   Device Tried on my Microsoft PC and my MacBook Operating System (iOS 10/Windows 10)   I have had premium for a while (outside of the free promo period)...
  • Billy-J
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Google Home
    promo
  • 417 Views
  • 1 replies
  • 0 likes