Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128573 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56568 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231434 Views
144 replies
13 likes
PlanPremium collegueCountrycolombiaDeviceMoto g4Operating SystemWindoes 10 My Question or IssueHello, i seem to be having a problem when updating my card into spotify I have always used an E-card provided by Bancolombia And I never had any issues reg...
Plan Premium collegue Country colombia Device Moto g4 Operating System Windoes 10 My Question or Issue Hello, i seem to be having a problem when updating my card into spotify ...
Spotify Star
1066 Views
3 replies
0 likes
Plan-FreeCountry-IndiaDevice-Tried allOperating System-Tried all I have been trying to subscribe Spotify student for the past 2 weeks but every time I try to make the payment, I receive this message ‘Something went wrong. Try again, or get help’ afte...
Plan-Free Country-India Device-Tried all Operating System-Tried all I have been trying to subscribe Spotify student for the past 2 weeks but every time I try to make the payment, I r...
Spotify Star
608 Views
1 replies
3 likes
PlanPremiumCountryArgentina Como se puede hacer para que la facturacion se realice en la moneda local? Gracias
Plan Premium Country Argentina Como se puede hacer para que la facturacion se realice en la moneda local? Gracias
Spotify Star
576 Views
1 replies
0 likes
PlanPremiumCountryUnited States DeviceiPhone X and PCOperating SystemIOS and Windows My Question or IssueI recently had an issue with Spotify where random music from a playlist would start playing in the middle of the song i was listening to (it woul...
Plan Premium Country United States Device iPhone X and PC Operating System IOS and Windows My Question or Issue I recently had an issue with Spotify where random musi...
Spotify Star
511 Views
1 replies
0 likes
PlanPremiumCountryIndia My Question or IssueI bought my 1 year premium plan for 1189 INR. Now it's available only for 699 INR. Can I buy it for 699 now and extend my plan by 1 year?I already talked to Spotify support chat and they told me I cannot us...
Plan Premium Country India My Question or Issue I bought my 1 year premium plan for 1189 INR. Now it's available only for 699 INR. Can I buy it for 699 now and extend my plan by 1 year? ...
Spotify Legend
1448 Views
1 replies
0 likes
PlanFree CountryAustraliaMy Question or IssueHey to who ever sees this, I'm a former Premium subscriber, but I had to cancel my subscription for a couple of months.I'm trying to buy a subscription again, with the current option being 3 months for 11....
Plan Free Country Australia My Question or Issue Hey to who ever sees this, I'm a former Premium subscriber, but I had to cancel my subscription for a couple of months. I'm trying to buy ...
Community Legend
904 Views
6 replies
0 likes
I've been a premium member for a few years now and I am based in the UK. I mainly use the iPhone app but maybe 20% of the time I use the desktop program for windows. I've long been struggling with the 10,000 song limit, deleted and juggling albums wh...
I've been a premium member for a few years now and I am based in the UK. I mainly use the iPhone app but maybe 20% of the time I use the desktop program for windows. I've long been strugglin...
Spotify Star
2926 Views
4 replies
1 likes
Hey, I have a problem. i got myself a 30 euro gift card and of course I also used it. My subscription (for one person) has expired. Now i have 20 euros on my account but cannot use it. If I press the subscription i will be asked which paymet method I...
Hey, I have a problem. i got myself a 30 euro gift card and of course I also used it. My subscription (for one person) has expired. Now i have 20 euros on my account but cannot use it. If I pre...
Community Legend
738 Views
3 replies
0 likes
Country USA Device Macbook Pro 2017 Operating System MacOS Mojave 10.14.6 I am having trouble signing up for Premium Family. I get a message saying I am not eligible for the free trial because I have already used a free trial. I have never had anythi...
Country USA Device Macbook Pro 2017 Operating System MacOS Mojave 10.14.6 I am having trouble signing up for Premium Family. I get a message saying I ...
Spotify Star
332 Views
1 replies
0 likes
Hello!It´s extremely difficult to get any support from Spotify. It took me a very long time even to find this page and then even longer to enter it and get a page to fill in. Why don´t you simply have a chat available?To enter a "Subjcet" above seems...
Hello! It´s extremely difficult to get any support from Spotify. It took me a very long time even to find this page and then even longer to enter it and get a page to fill in. Why don´t you simply h...
Spotify Legend
1487 Views
7 replies
0 likes
PlanFree Deviceiphone 10 My Question or Issuehi! My friend gave me this gift card for Spotify and I don’t have premium yet so I want to use it! However I kinda want to use up my 3 free months before using this gift card... should I give my credit car...
Plan Free Device iphone 10 My Question or Issue hi! My friend gave me this gift card for Spotify and I don’t have premium yet so I want to use it! However I kinda want to use up ...
Spotify Star
1030 Views
1 replies
0 likes
Plan: Premium trial 3 monthsCountry: Netherlands DeviceDesktop, Iphone 7Operating SystemWindows 10, iOS 13.2.3 My Question or IssueI started a premium trial subscription but i doesn't work. I already restarted, logged out and logged in but it doesn't...
Plan: Premium trial 3 months Country: Netherlands Device Desktop, Iphone 7 Operating System Windows 10, iOS 13.2.3 My Question or Issue I started a premium trial subscription b...
Spotify Star
631 Views
5 replies
0 likes
In September I had received the notice that my discount was going to expire and that I should click the button to extend my discount. I had clicked the button but I've recently realized that I have been getting charged regular premium rates. This hap...
In September I had received the notice that my discount was going to expire and that I should click the button to extend my discount. I had clicked the button but I've recently realized that I ...
Community Legend
772 Views
3 replies
1 likes
PlanPremiumCountryThe NetherlandsDeviceHuaweiP20liteOperating System My Question or IssueMy automatic payment was denied because there wasn't enough money on my account. How can I be sure that I do pay the incasso?
Plan Premium Country The Netherlands Device HuaweiP20lite Operating System My Question or Issue My automatic payment was denied because there wasn't enough money on my account...
Spotify Star
446 Views
1 replies
0 likes
I´m moving to another country, please cancel any suscription or any cost on this account... Please, cancel any future charge in my credit card.. I´m about cancel it in this country.Also I need confirmation about cancel this account. PlanFree/PremiumB...
I´m moving to another country, please cancel any suscription or any cost on this account... Please, cancel any future charge in my credit card.. I´m about cancel it in this country. Also I nee...
Roadie
1077 Views
1 replies
0 likes
PlanFree/Premium Country: United States Device:(iPhone XS Max, Dell Inspiron) Operating System(iOS 13, Windows 10) Question or Issue: Last night I went and purchased a $10 Spotify Premium gift card from the grocery store as I usually do when my premi...
Plan Free/Premium Country: United States Device: (iPhone XS Max, Dell Inspiron) Operating System (iOS 13, Windows 10) Question or Issue: Last night I w...
Community Legend
1631 Views
3 replies
0 likes
PlanPremiumCountryIndonesia My Question or IssueI wish to upgrade my Premium to Family subscription, but there is no such option. I have purchased Premium for 1 year. Some forum threads explained that there is "Upgrade" option, but in my case I see o...
Plan Premium Country Indonesia My Question or Issue I wish to upgrade my Premium to Family subscription, but there is no such option. I have purchased Premium for 1 year. Some forum ...
Spotify Star
507 Views
1 replies
0 likes
Hi I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the standard monthly plan comes with Headspace which I am not inte...
Hi I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the st...
Spotify Legend
834 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+, PC, Firefox Web PlayerOperating SystemWindows 10 My Question or IssueI am unable to redeem the offer for the free Google Home Mini device. I have done the recommended steps in other topics and ...
Plan Premium Country United States Device Samsung Galaxy S9+, PC, Firefox Web Player Operating System Windows 10 My Question or Issue I am unable to redeem the offer for the free Goo...
Casual Listener
1178 Views
8 replies
0 likes
Plan Upgrade Free to Premium Family (3 month trail) Country Netherlands Payment iDeal My Question or Issue Upgraded from free to Premium Family (3 month trail) Did payment with iDeal and recieved payment confirmation. [snip - Community Moderator edit...
Plan Upgrade Free to Premium Family (3 month trail) Country Netherlands Payment iDeal My Question or Issue Upgraded from free to Premium Family (3 month trail) Did payment wi...
Community Legend
1232 Views
5 replies
0 likes
