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3months trial: got a receipt, bank account charged - still no premium

3months trial: got a receipt, bank account charged - still no premium

Avatar of acmepfeife
Casual Listener
2019-06-06 09:47 PM

I payed for the 3 months trial for 99cents. I got a receipt and my bank account has been charged. Still it says I am in free mode.

What I did try:

- Log out, close browser, log in.

- Log in with User name given in the receipt.

No success yet... Help appreciated

Reply
4 Replies

Avatar of Billy-J
Spotify Star
Spotify Star
2019-06-07 05:26 AM

Hey there @acmepfeife, I'm happy to help you!

This is currently an Ongoing Issue. I'd recommend checking out this page, click on +VOTE and provide additional details there. That page will also have status updates, and you will get an email whenever there is an update.

 

Thanks!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Avatar of MuckE040
Newbie
2019-06-07 11:26 PM

Exactly the same problem here..

Avatar of Billy-J
Spotify Star
Spotify Star
2019-06-08 05:44 AM

Hey @MuckE040,

 

Please follow the steps provided in my last reply 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Avatar of acmepfeife
Casual Listener
2019-06-08 09:06 AM

Thanks for your help. I did as you recommended.

I hope they'll find out the reason soon 🙂

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