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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5991 Views
  • 23 replies
  • 2 likes
  • 5991 Views
  • 23 replies
  • 2 likes

Solved!! only lists american schools for discount?

PlanFree/PremiumCountry CanadaDevice(iPhone 6)Operating System My Question or Issue I am trying to get the student discount (ive been using gift cards for a few months and now that theyre expired i have to renew my student verificationn) i have only ...

  • Casual Listener
  • Plan Free/Premium Country  Canada Device (iPhone 6) Operating System   My Question or Issue  I am trying to get the student discount (ive been using gift cards for a few month...
  • MelissaC16
  • Casual Listener
  • 506 Views
  • 2 replies
  • 0 likes
  • 506 Views
  • 2 replies
  • 0 likes

Paysave bezahlung nicht möglich

Ich habe seit ca. 7monaten m Spotify Premium un dkonnte es meines wissen nach immer mit paysave aufladen. doch heute als ich mein premium wieder mal verlängern wollte konnte ich paysave nicht mehr auswählen. Woran könnte das liegen.

  • Newbie
  •   Ich habe seit ca. 7monaten m Spotify Premium un dkonnte es meines wissen nach immer mit paysave aufladen. doch heute als ich mein premium wieder mal verlängern wollte konnte ich paysave nicht...
  • Maxim
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Paysave
  • 314 Views
  • 1 replies
  • 0 likes

HAVE FAMILY PREMIUM BUT CAN'T DOWNLOAD MUSIC

FAMILYPREMIUMCANADA IPHONE X My Question or IssueTHERE ARE 4 PEOPLE USING OUR PREMIUM FAMILY ACCT IN MY FAMILY BUT MY SON CAN'T DOWNLOAD ANY MUSIC. HIS ACCT INDICATES THAT HE NEEDS TO UPGRADE TO PREMIUM EVEN THOUGH HE'S ON MY ACCT. HOW CAN I FIX THIS

  • Newbie
  • FAMILY PREMIUM CANADA   IPHONE X   My Question or Issue THERE ARE 4 PEOPLE USING OUR PREMIUM FAMILY ACCT IN MY FAMILY BUT MY SON CAN'T DOWNLOAD ANY MUSIC.  HIS ACCT IN...
  • OneByBoo
  • Roadie
  • 930 Views
  • 1 replies
  • 0 likes
  • 930 Views
  • 1 replies
  • 0 likes

Charged twice per month

PlanPremiumCountry My Question or Issue ive been billed twice for months now no idea how this has happened. I only have the one account so can this be rectified

  • Visitor
  •   Plan Premium Country       My Question or Issue  ive been billed twice for months now no idea how this has happened. I only have the one account so can this be rect...
  • OneByBoo
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Cancelled Premium today, Request refund as I was charged today only

Hello,I was charged today for the premium subcription, I cancelled the subscription today itself.Can you please refund my money PlanPremiumCountry United States My Question or Issue Requesting refund as the subscription is cancelled on first day

  • Newbie
  • Hello, I was charged today for the premium subcription, I cancelled the subscription today itself. Can you please refund my money   Plan Premium Country  United States   &nbsp...
  • Maxim
  • Spotify Star
  • 699 Views
  • 1 replies
  • 0 likes
  • 699 Views
  • 1 replies
  • 0 likes

Account and subscription

PlanFreeCountry DeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently canceled my subscription but I am still being charged. On my account, it is telling me that I am on a free plan. I believe I have an...

  • Newbie
  • Plan Free Country   Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I recently canceled my subscription but I am still b...
  • jsannn
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Unexpected Charge

I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, and refund it back?Account name Batman1993 PlanFreeCo...

  • Newbie
  • I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, an...
  • OneByBoo
  • Roadie
  • 714 Views
  • 1 replies
  • 0 likes
  • Payments
  • 714 Views
  • 1 replies
  • 0 likes

Premium for family

I’ve changed my Spotify subscription from premium to premium for family two days ago so that my mother could enjoy Spotify premium. However when I tried to add her, we realised that the country in my account is Ireland and hers is Spain, hence I cann...

  • Newbie
  • I’ve changed my Spotify subscription from premium to premium for family two days ago so that my mother could enjoy Spotify premium. However when I tried to add her, we realised that the country in my...
  • cg650
  • Newbie
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

Regalar Premium fuera de mi país

Soy de México y tengo a un amigo fuera de mi país (España) y tengo ganas de regalarle un mes de Spotify Premium.He buscado y no he encontrado Form alguna de hacerlo a si que preguntaré aquí. ¿Hay forma de hacer lo que quiero hacer?

  • Casual Listener
  • Soy de México y tengo a un amigo fuera de mi país (España) y tengo ganas de regalarle un mes de Spotify Premium. He buscado y no he encontrado Form alguna de hacerlo a si que preguntaré aquí.  ...
  • Masterlok
  • Casual Listener
  • 778 Views
  • 4 replies
  • 0 likes
  • 778 Views
  • 4 replies
  • 0 likes

Find what Hulu account is my Spotify attached to

So I have premium for students, and authorized my Hulu account a couple months ago, but lost all my saved password info with my new laptop and can't remember what email I was using on Hulu. Is there any way to see what Hulu account my Spotify discoun...

  • Casual Listener
  •   So I have premium for students, and authorized my Hulu account a couple months ago, but lost all my saved password info with my new laptop and can't remember what email I was using on Hulu. ...
  • Maxim
  • Spotify Star
  • 2103 Views
  • 3 replies
  • 0 likes
  • Hulu
    Premium Student
  • 2103 Views
  • 3 replies
  • 0 likes

Student subscription

PlanPremiumCountry NetherlandsDeviceiPhone 6s PlusOperating SystemiOS 10 My Question or Issue In november I called your Dutch office because I reactivated my student discount but you still charged €10. He gave me a free month to compensate and said i...

  • Newbie
  • Plan Premium Country  Netherlands Device iPhone 6s Plus Operating System iOS 10   My Question or Issue  In november I called your Dutch office because I reactivated my studen...
  • Billy-J
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Being charged for two accounts

PlanFree/PremiumCountry USA Device(iPhone 7 Operating System iOS 12.1.2(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I am being charged for premium plan after joining family plan. I think what happened is I didn’t cancel the premium b...

  • Newbie
  • Plan Free/Premium Country  USA  Device (iPhone 7  Operating System iOS 12.1.2 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: I am being charged for ...
  • oburger04
  • Roadie
  • 740 Views
  • 2 replies
  • 0 likes
  • 740 Views
  • 2 replies
  • 0 likes

Changed my number now I don’t have premium

I pay my Spotify premium via my 02 contract every month. Last week I changed my phone number and now I don’t have Spotify premium. I rang 02 they said I have paid for it this month so I should have it but I don’t. They said to contact Spotify and the...

  • Newbie
  • I pay my Spotify premium via my 02 contract every month. Last week I changed my phone number and now I don’t have Spotify premium. I rang 02 they said I have paid for it this month so I should have i...
  • Brunelicia
  • Community Legend
  • 814 Views
  • 2 replies
  • 0 likes
  • 814 Views
  • 2 replies
  • 0 likes

Wrong subscription account

My Question or Issue Hello,My problem is that although I am using and getting charged every month for Spotify Premium when I am logging in to my account is says that I am using Spotify Free.Do you know if I want to cancel Spotify Premium that I am cu...

  • Newbie
  •   My Question or Issue  Hello, My problem is that although I am using and getting charged every month for Spotify Premium when I am logging in to my account is says that I am using Spoti...
  • Brunelicia
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution I didn't received premium while i've paid for it

Plan Free/Premium Country Device Samsung galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i got invalid Message while i'm trying to finish my payment removed screenshot with order id

  • Visitor
  • Plan Free/Premium Country   Device  Samsung galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  i got invalid Message...
  • Guido
  • Spotify Legend
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do they confirm premium family's address?

I plan on acquiring premium for me and my my sister at out yoga studio. How does Spotify confirm your address with your family member?

  • Newbie
  •  I plan on acquiring premium for me and my my sister at out yoga studio. How does Spotify confirm your address with your family member?
  • Daisy
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recurrring payments

Hello, Spotify is deducting a monthly fees from my visa for premium services however im not getting any and when i try to cancel it from subscription page there is no cancellation button, please help

  • Casual Listener
  • Hello, Spotify is deducting a monthly fees from my visa for premium services however im not getting any and when i try to cancel it from subscription page there is no cancellation button, please help
  • Guido
  • Spotify Legend
  • 585 Views
  • 4 replies
  • 0 likes
  • 585 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not Being Charged Successfully (Student)

PlanPremiumCountryPhilippinesDeviceAsus Zenfone 4 MaxOperating SystemAndroid Oreo My Question or IssueHello.I have noticed someone else using my account without my permission somehow around a month ago, and now I've logged out everywhere and changed ...

  • Newbie
  • Plan Premium Country Philippines Device Asus Zenfone 4 Max Operating System Android Oreo  My Question or Issue Hello. I have noticed someone else using my account without my permission...
  • Guido
  • Spotify Legend
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Direct debit payments. Pagos domiciliados en cuenta corriente

PlanPremiumCountry SpainDevice Operating SystemWindows 10My Question or Issue I am a Spotify Family Plan customer, and I would like to pay in a way that does not imply a payment online, because for security reasons I have inactivated my ING card for ...

  • Casual Listener
  • Plan Premium Country  Spain Device   Operating System Windows 10 My Question or Issue  I am a Spotify Family Plan customer, and I would like to pay in a way that does not impl...
  • AAAJDA
  • Casual Listener
  • 415 Views
  • 4 replies
  • 0 likes
  • 415 Views
  • 4 replies
  • 0 likes