Premium not working even though I paid

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Premium not working even though I paid

ayy_valeria
Newbie

The three month trial for $0.99 was paid, but I'm still on free. I never recieved a receipt through email, even though I have been waiting for over 48 hours. I tried logging out and logging back in, checked if I was using another account or email, and have deleted the app several times. What can I do to solve this issue? 

 

1 Reply

Re: Premium not working even though I paid

Rock Star 22
Rock Star 22

Hey @ayy_valeria, I'll be happy to help!

Could you check in with your bank to see if the charged has been processed? Also, you should've gotten a confirmation email when you signed up to Premium.

 

You can also follow these steps if the ones above didn't help.

Let me know how this goes :) 

Billy-JRock Star 22
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