I’ve paid my subscription but I’m still having free account and Idk why

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I’ve paid my subscription but I’m still having free account and Idk why

Mellcly
Newbie

I had some issues with my credit card so I go back to free 2 days ago, I paid my subscription again today and I’m still being free in Spotify, can somebody help me?

Plan

Free/Premium

Country

México 

Device

Iphone XS

Operating System

(iOS 10)

 

My Question or Issue

 

1 Reply

Re: I’ve paid my subscription but I’m still having free account and Idk why

Rock Star 21
Rock Star 21

Hi @Mellcly, welcome to the Spotify community!

 

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

 

Please double check if you're logging in with the correct credentials.

 

Besides, you can check here if you have more than one account (and logging in the wrong one).

 

Let me know if this helps :)

BittencourtRock Star 21
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