Money taken after free trial

[Bonifazio24]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Canceled free premium few hours before it ends on 4 SEP. Got money taken today from my account . Why? Who I need to contact to get it sorted?

[Brunelicia]

Hey @Bonifazio24 ,

Welcome to the Community! I hope you're doing fine.

I recommend you to check out Spotify's Refund Policy. 

Keep me updated 😉

[Bonifazio24]

My subscription page says Premium Cancelled. I don't have any other accounts. Just one account. What now?

[Brunelicia]

Do you see any charges on your receipts page? 

[Bonifazio24]

I see a receipt for 4 SEP with money taken. Free trial started on 5 Aug.

[Brunelicia]

I recommend you to get in touch with the Support.

You can find some more info on how to do this here: https://www.spotify.com/us/about-us/contact/

Have a great day! 🙂