Multiple payments and no su scription

[rgwareham]

I signed up for the premium trial with a prepaid visa. There was no money on it at the time the trial ran out. It took multiple payments off my visa although there was no money and when I put $20 on my Visa it took it all and still didn't provide service. If someone could please help fix this that would be great.

[osornios]

Hey @rgwareham,

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.