My gift card code is not working

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My gift card code is not working

jlboylan
Casual Listener

Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and nothing is working. I have read the help boards about this issue and nothing has helped so far. I'm residing in the U.S., which is the same place the card was purchased. The giftcard was purchased on Amazon a few months ago. 

 

7 Replies
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Re: My gift card code is not working

Rock Star 22
Rock Star 22

Hey @jlboylan, thanks for reaching out to the Community!

I'll be here to help.

Could you try redeeming your Gift Card here? If that doesn't help, could you try doing the same thing using a different browser or private window?

If you're still having trouble, please send me a screenshot of the error message being shown (make sure to hide sensitive info when posting to the Community).

 

Keep me posted!

Billy-JRock Star 22
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Re: My gift card code is not working

jlboylan
Casual Listener
It still is not working. I’ve tried it in google chrome and safari.
Attached below is the screenshot.
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Re: My gift card code is not working

Rock Star 22
Rock Star 22

Hey @jlboylan

 

Thanks for the prompt response. 

I didn't receive a screenshot. You should see Attachments under this reply where you can click and select the screenshot you'd like to send.

 

looking forward to your reply!

Billy-JRock Star 22
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Re: My gift card code is not working

jlboylan
Casual Listener

Apologies for not sending the attachment. I tried to respond in my email instead of coming back to this page. Hopefully you are able to see the attachment now.

IMG-5255.jpg
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Re: My gift card code is not working

Rock Star 22
Rock Star 22

Hey @jlboylan,

 

No worries, thanks for the screenshot!

In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

 

Have a nice day.

 

Billy-JRock Star 22
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Note: I'm not a Spotify employee.
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Re: My gift card code is not working

falcoamadaus
Visitor

I am having the same issue! Let me know when you figure it out

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Re: My gift card code is not working

Moderator
Moderator

Hey @falcoamadaus,

 

Follow @Billy-J 's instructions and you might get this fixed 🙂

 

Let us know how it goes!

GuidoModerator
 
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