My gift card code is not working

[jlboylan]

Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and nothing is working. I have read the help boards about this issue and nothing has helped so far. I'm residing in the U.S., which is the same place the card was purchased. The giftcard was purchased on Amazon a few months ago. 

[Billy-J]

Hey @jlboylan, thanks for reaching out to the Community!

I'll be here to help.

Could you try redeeming your Gift Card here? If that doesn't help, could you try doing the same thing using a different browser or private window?

If you're still having trouble, please send me a screenshot of the error message being shown (make sure to hide sensitive info when posting to the Community).

Keep me posted!

[jlboylan]

It still is not working. I’ve tried it in google chrome and safari.
Attached below is the screenshot.

[Billy-J]

Hey @jlboylan, 

Thanks for the prompt response. 

I didn't receive a screenshot. You should see Attachments under this reply where you can click and select the screenshot you'd like to send.

looking forward to your reply!

[jlboylan]

Apologies for not sending the attachment. I tried to respond in my email instead of coming back to this page. Hopefully you are able to see the attachment now.

[Billy-J]

Hey @jlboylan,

No worries, thanks for the screenshot!

In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

Have a nice day.

[falcoamadaus]

I am having the same issue! Let me know when you figure it out

[Guido]

Hey @falcoamadaus,

Follow @Billy-J 's instructions and you might get this fixed 🙂

Let us know how it goes!