My subscription has disappeared

[samim]

last day my sub change to free

i just pay for my sub 3 day ago and today i see my plan change to free and all my family member gone too. this month i just update my card and pay it fiwh my other card

It was the 4th month that I updated my subscription and this happened, have family sub 

what should i do now ?

[MihailY]

Hey @samim ,

Thanks for posting in the Community.

In this case, it's best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

We hope this helps. Let us know if you have other questions.