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when does my change from premium to duo take effect. still shows premium

when does my change from premium to duo take effect. still shows premium

I just upgraded to duo to add partner but my account still shows individual. when does the upgrade take effect?
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1 Reply

Hey there,

 

Thanks for reaching out!
The switch from Individual to Duo is immediate.
In case you're not seeing it reflected in your app, please check how things look on your account overview page.

If you can see Premium Duo there but you still don't see it in your app, log out of the app and then back in twice in a row.
This will trigger a manual sync of your settings.

In case you don't see Premium Duo in your account overview page but the payment has already been deducted on your end, please make sure you haven't potentially activated the subscription on a secondary account.
For tips on how to locate a secondary account - check this FAQ 🙂

Hope this helps!

VasilModerator
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