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Não consigo assinar a conta premium, se eu não consegui eu vou assinar ress

Não consigo assinar a conta premium, se eu não consegui eu vou assinar ress

Da erro sempre que tento assi ar a conta premium, já conferi tenho 300000 reais ainda no cartão, se eu não conseguir assinar spotify, vou assinar resso ou dizer
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1 Reply

Hi @Joao25,

 

Welcome to the Community! Hope you don't mind us replying in English.

 

In order for the payment to go through, make sure that:

  • Your account's country matches the one of your card issuer's. If needed, you can change your country by following the steps here.
  • Your card is open for online, recurring and foreign transactions.
  • You have set up a necessary 2-factor authentication.

Here are a couple of things to try out:

  • Try with an incognito / private window.
  • Clear your browser's cache, cookies and data and try again.
  • Try another browser that you don't normally use.
  • Try with another payment method.

If you're still having issues, contact your bank for more information on why the payment doesn't go through.

 

Hope this helps. Cheers!

YordanModerator
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