Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Não consigo assinar a conta premium, se eu não consegui eu vou assinar ress

Não consigo assinar a conta premium, se eu não consegui eu vou assinar ress

Da erro sempre que tento assi ar a conta premium, já conferi tenho 300000 reais ainda no cartão, se eu não conseguir assinar spotify, vou assinar resso ou dizer
Reply
1 Reply

Hi @Joao25,

 

Welcome to the Community! Hope you don't mind us replying in English.

 

In order for the payment to go through, make sure that:

  • Your account's country matches the one of your card issuer's. If needed, you can change your country by following the steps here.
  • Your card is open for online, recurring and foreign transactions.
  • You have set up a necessary 2-factor authentication.

Here are a couple of things to try out:

  • Try with an incognito / private window.
  • Clear your browser's cache, cookies and data and try again.
  • Try another browser that you don't normally use.
  • Try with another payment method.

If you're still having issues, contact your bank for more information on why the payment doesn't go through.

 

Hope this helps. Cheers!

YordanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts