Necesito ayuda, hola?

[tulipkapy]

quiero contratar spotify premium pero al ingresar los datos de la tarjeta me dice que "ha ocurrido un error en el pago. " a que se puede deber esto????

[Billy-J]

Hey @tulipkapy, thanks for reaching out to the Community!

I hope you don't me replying in English.

Make sure your card can be accepted:

• Your card needs to have been issued in the same country registered to your Spotify account. Check out how to change the country on your account.
• Check the card hasn’t expired or been canceled. 
• Make sure you enter the details correctly, particularly the 3-digit number on the back of your card (the CVV/CVC security code).
• Check your card is enabled for foreign, secure online, and recurring purchases. You can contact your bank or credit company to check.
• Check you have sufficient funds. If you’re using a pre-paid card, you might need to top up.

Still not working?

• Wait a few days and try again, or try in an private/incognito window (there might’ve been a temporary connection problem).
• Try a different payment method.

Let me know how this goes!