Subscription cancel

[Boratt]

Plan : Premium 

Country : Czech Republic

Device : Xiaomi Redmi Note 7

Operating System : Android 9

Hi, just got my 3 months free premium.

I wanted to check if I can cancel subscription anytime. (That's not the problem)

I can't find cancel button or anything in case I want to cancel it, why? Can't find it on phone nor PC, it only says - ,,Your Premium subscription expires on 27.09.20. Get a new subscription so you can continue listening." 

Does it mean it will cancel by itself? Because I doubt that. 

Thanks for your help.

[Billy-J]

Hey @Boratt, thanks for reaching out to the Community!

Yes, you're able to cancel your subscription at any time, and you can do so following these steps.

Can you send me a screenshot of what you're seeing exactly so I can take a look? Make sure to hide sensitive information when posting to the Community.

Looking out for your reply!

[Boratt]

 This Is all I can see, no cancel button, no ,,Available plans" section, nothing about it.

[Billy-J]

Hey @Boratt,

Thanks for the screenshot.

The available plans section on your mobile device are available at the top of your account overview page here:

Additionally, could you tap the Subscribe button and let me know what happens? 

[Boratt]

 No, I can't see it.

 And this is what happens when I click on ,,Subscribe"

[Billy-J]

Hey @Boratt,

On the last screenshot you sent me, I can see the small underlined label saying Change plan next to Your plan. This option has been described in the help article I provided in my last reply. Let me know if you're able to cancel the trial after selecting Change plan. 

If that doesn't work, follow the same steps using a different browser or private/incognito window.

Let me know how this goes!

[Boratt]

Hi, I'm not able to cancel my subscription in ,,change plan" because there is only preview of plans - Individual, family And student with current Price.
Tried 3 different browsers, incognito too but nothing seems to work

[Boratt · Accepted solution]

Hi @Billy-J 

Quick update : 

 So I no longer need your help, but thanks for your time and making things clear for me! 🙂