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Need help with payment

 

Plan

Premium

Country

 Sweden

Device

Samsung Galaxy

Operating System

Windows 10

My Question or Issue

 I payed for a full year of spotify premium, it still says i have to update my payment but my bank says it's drawn. Would appreciate some help from the staff of spotify in this matter. Quick response is appreciated!

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Accepted Solutions
Marked as solution

Hey @Marcusholmgren2,


You should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey @Marcusholmgren2,


You should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks, i have the receipt of the purchase togheter with the 10 digit reference code, i am logged in, still says it's not working. Help anyone? Wish there was someone i could talk to. 

Hey again @Marcusholmgren2,

Could you please take a ok at this support article and try everything suggested there 🙂

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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