Not able to add members after purchasing spotify premium plan.

[#1]

I’ve just changed my spotify premium plan from student to duo, and there seems to be an issue while adding members to the plan. Every time I go to manage members page, it keeps telling me try again later and redirects me to my account page.

[DefsNotAndrew]

Plan

Premium Family

Country

Poland

My Question or Issue

Today I switched to premium family. Tried inviting a family member to join but all links redirect to the error page and asks them to try again later. Well it's been couple hours and still doesn't work. Is there a fix for it? We tried incognito mode too, but to no avail. 

Thanks!

[Plusminus]

Same here

[#4]

E tambem esta dizendo que as informações da minha conta esta indisponivel, o que fazer?

[Staceyp]

Same here too. I'm really annoyed as I only purchased duo as we're going away and I wanted to listen offline. Waste of money! 

[Lbtiii]

I had the same issue and spoke with customer service agent who just told me to keep checking back over and over until Spotify tech team gets it fixed. Asked for one month free and they said no. $75B company and they can’t come off $20 to keep a loyal customer happy. SMH 

[Lyn16]

Plan

Premium Duo

Country

Uk

Device

Samsung Galaxy 9,

Operating System

Android

My Question or Issue

I am the Premium Duo manager an canno enter my verified home address

[Maria]

Hey everyone,

Thanks for raising this on the Community!

There were recently issues with the web pages for Premium Family & Premium Duo. This was investigated by our tech folks and should now be fixed 🙂

Make sure to refresh & restart your browser, should you still experience issues. You can also give it a try from an incognito window.

Cheers!

[Rampertumskin]

still not work
"Your plan information widget is unavailable, and we are working on it. Please go to subscriptions to manage your plan/subscription."

[futurehalo]

Plan

Premium Duo

Country

United Kingdom

Device

iPhone 15 Pro / MacBook Pro 2021

Operating System

iOS 18 / MacOS 14.6.1

My Question or Issue

I've upgraded from Premium Individual to Premium Duo, however when I'm redirected to the Premium Duo setup screen, it just shows a perpetual loading screen. I am therefore not able to invite my wife to the same plan.

I tried the other methods suggested such as going to incognito mode or using another device/network, but the loading screen still does not load.

I tried to Manage Members in Account settings, but that doesn't work either.

Looking forward to tips and advices on how to get this fixed!

[Vasil]

Hey @Rampertumskin,

An additional fix has been applied for this and it should now function as intended. 
Would you mind checking and letting us know? Many thanks!

[Rampertumskin]

yes. i received a duo confirmation email but not immediately with a delay of about 2-3 hours. now everything works.

[Billy-J]

Hey @futurehalo, thanks for reaching out to the Community!

Can you show me a screenshot of what you’re seeing when you try to manage your account? Make sure to hide sensitive information.

Can you also let me know if you received any email confirmations regarding you signing up to the Premium Duo plan? 

Let me know how everything goes.

[Maxim]

Hey @futurehalo,

Thanks for coming to the Community.

It looks like there was a hiccup in the system, but everything should work as expected now 🙂 Give it another try if you haven't yet!

Let me know how it goes.