Not able to change credit card

[Turok3]

Hi, my account dosent let me to change the credit card because it says is not premium, but still got charge yesterday.

Can someone help me to solve these please.

[laurenluvsmusic]

Hey! Prefiera usted hablar en espanol o ingles? You probably have two accounts if you got charged and your turkom account is on free as the picture shows. I would check support.spotify.com to see if you may have another one, or get in touch with them through the contact form. If you have a Twitter they're super fast on there too. @SpotifyCares if you want help in english or @SpotifyAyuda si quieres ayuda en espanol 🙂

[Turok3]

Gracias, prefiero en español.

como puedo verificar si existe otra cuenta a mi nombre en support.spotify.com, me podrias guiar con eso?