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Offer not offer

Offer not offer

I subscribe to Spotify Premium because it offered to give 3 months subscription for the prize of a month. But when i finally subscribed, they say my validity is for a month! This is so disappointing. Stop doing promotion if you are not going to give it in the first place. Please fix this.
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3 Replies

Hello @zulaikha,

 

Sorry to hear you are having some issues.

 

Can you please send me a screenshot of the screen you are seeing when the issue occurs?

 

Regards,

Thomas

As attached
IMG_8692.PNG
IMG_8693.PNG

Thanks for the screenshots.

 

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form. They can have a look backstage at this issue ๐Ÿ™‚

 

-Thomas

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