Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62472 Views
- 43 replies
- 3 likes
- 62472 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
Premium from PS3
One question, if I pay my monthly subscription from my PS3, does the service cost me $ 6.99 monthly?
- One question, if I pay my monthly subscription from my PS3, does the service cost me $ 6.99 monthly?
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- Spotify Star
- 508 Views
- 5 replies
- 0 likes
- 508 Views
- 5 replies
- 0 likes
Solved!! Payment issue
Hi, I think something went wrong with the monthly payment of our Spotify Family account. Now all our accounts are switched to Spotify Free. I guess that happens automatically when a payment fails. Should I just wait until the collection of payment do...
- Hi, I think something went wrong with the monthly payment of our Spotify Family account. Now all our accounts are switched to Spotify Free. I guess that happens automatically when a payment ...
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- Spotify Star
- 332 Views
- 1 replies
- 0 likes
- 332 Views
- 1 replies
- 0 likes
In the upgrade dor Premium account, when I click in "continue" the page stay rendering and hangs.
Hello, I have been trying for several weeks to do the premium subscription for Spotify, however in the section where I type my data and click continue, the page is rendered for hours without response and hangs. Can you help?
- Hello, I have been trying for several weeks to do the premium subscription for Spotify, however in the section where I type my data and click continue, the page is rendered for hours without response...
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- Spotify Star
- 308 Views
- 4 replies
- 0 likes
- 308 Views
- 4 replies
- 0 likes
Premium Account Payment İssue
Hi, When I try to upgrade premium account, payment page stuck and don't let me input any payment information. I attached the screenshot of the problem. I will be glad if anyone can help with this issue. Thanks in advanceHagi
- Hi, When I try to upgrade premium account, payment page stuck and don't let me input any payment information. I attached the screenshot of the problem. I will be glad if anyone c...
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- Community Legend
- 215 Views
- 3 replies
- 0 likes
- 215 Views
- 3 replies
- 0 likes
double payment via phone
I've just gotten to the conclusion that i've both been paying for my spotify by myself through my visa card, as through my cellphone company. Somewhere in either november or december I came to the conclusion that i no longer had premium after having ...
- I've just gotten to the conclusion that i've both been paying for my spotify by myself through my visa card, as through my cellphone company. Somewhere in either november or december I came ...
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- 146 Views
- 0 replies
- 0 likes
- 146 Views
- 0 replies
- 0 likes
Solved!! Just cancelled Spotify premium, does it mean I don't have premium for the rest of the month?
The subject says it all.
- The subject says it all.
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- Community Legend
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes
Payment issues regarding my mobile network giving me free Spotify
I am with Rogers wireless and have redeemed the free Spotify from march 2016-2018 but I am still being charged monthly how can I stop this?
- I am with Rogers wireless and have redeemed the free Spotify from march 2016-2018 but I am still being charged monthly how can I stop this?
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- Spotify Star
- 312 Views
- 3 replies
- 0 likes
- 312 Views
- 3 replies
- 0 likes
Payment
I have just set up a Spotify account with uni days but have been charged twice at the price of 4.99 please help
- I have just set up a Spotify account with uni days but have been charged twice at the price of 4.99 please help
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- Spotify Star
- 233 Views
- 3 replies
- 0 likes
- 233 Views
- 3 replies
- 0 likes
Solved!! Receipts
I need to collect all my Spotify receipts from 2016, and I was charged every month during the year. But in my Spotify Account, when I press the "Receipts" option, it only shows receipts for six of the months. Anyone who knows how I can get hold of th...
- I need to collect all my Spotify receipts from 2016, and I was charged every month during the year. But in my Spotify Account, when I press the "Receipts" option, it only shows receipts for six of th...
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- Spotify Star
- 413 Views
- 3 replies
- 1 likes
- 413 Views
- 3 replies
- 1 likes
Can I change my spotify premium account to spotify student premium?
I already have a spotify premium account that I pay 12.99 a month for, although I've seen a student deal (7.99) per month. Can I switch over to student? Or do I have to cancel my account and then sign up for student account?
- I already have a spotify premium account that I pay 12.99 a month for, although I've seen a student deal (7.99) per month. Can I switch over to student? Or do I have to cancel my account and the...
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- Spotify Star
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Multiple charges
I have checked my online banking as I was wondering why I, once again, have a charge from Spotify.I have 1 family subscription but have been charged for 3 family subscriptions since january. How do I get hold of customer service?
- I have checked my online banking as I was wondering why I, once again, have a charge from Spotify. I have 1 family subscription but have been charged for 3 family subscriptions since january. How do...
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- Spotify Star
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
multiple charges
Hi there,I was looking at my bank statements online and it says that I have been charged 5 times. 4 yesterday(April 24th) when I initially was trying to get my student discount, then once again today (25th). I hope Im not being charged 24.95 this mon...
- Hi there, I was looking at my bank statements online and it says that I have been charged 5 times. 4 yesterday(April 24th) when I initially was trying to get my student discount, then once agai...
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- Community Legend
- 316 Views
- 5 replies
- 0 likes
- 316 Views
- 5 replies
- 0 likes
New credit card
I forgot to give new details. I have noe but the info says I will be debited May 25. Jow can I restart my account before that?
- I forgot to give new details. I have noe but the info says I will be debited May 25. Jow can I restart my account before that?
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- Spotify Star
- 207 Views
- 2 replies
- 0 likes
- 207 Views
- 2 replies
- 0 likes
Help with payments!!
The payments on my credit card are automatically set to 24 months and I have no idea how to change it to a single pay each month. Thank you in advance.
- The payments on my credit card are automatically set to 24 months and I have no idea how to change it to a single pay each month. Thank you in advance.
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- 133 Views
- 0 replies
- 0 likes
- 133 Views
- 0 replies
- 0 likes
Payment failed with several credit cards
Suddently my premium subscription ended, I received an email and that same day my account was down to basic. I have tried paying again with my regular credit card but it mentions there is a problem with credit card or payment supplier, so I called my...
- Suddently my premium subscription ended, I received an email and that same day my account was down to basic. I have tried paying again with my regular credit card but it mentions there is a problem w...
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- Casual Listener
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Solved!! I can't change my credit card for the payment
Hi,I no longer use the credit card i was using with spotify payment. When i go to the payment changing page the part where i enter my card info does not load. I've waited a lot and tried in on different browsers and devices including my lapop but not...
- Hi, I no longer use the credit card i was using with spotify payment. When i go to the payment changing page the part where i enter my card info does not load. I've waited a lot and tried in on diff...
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- Community Legend
- 311 Views
- 1 replies
- 0 likes
- 311 Views
- 1 replies
- 0 likes
Superuser Contribution No premium service
I've been trying for a week nor now to buy the premium service with 3 separate cards all of which have been unable to be used due to the expiration date on the cards not being accepted.. I changed the format of entry of the date to every one possible...
- I've been trying for a week nor now to buy the premium service with 3 separate cards all of which have been unable to be used due to the expiration date on the cards not being accepted.. I changed th...
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- Casual Listener
- 198 Views
- 2 replies
- 0 likes
- 198 Views
- 2 replies
- 0 likes
PREMIUM TO FREE RANDOMLY???? help help help
My Premium account is all of a sudden free. I was listening to it fine in the morning on my way to work and then when I got back in at the end of the day to turn it on, it was free. I pay for it, cant find a number to call, and getting frustrated. He...
- My Premium account is all of a sudden free. I was listening to it fine in the morning on my way to work and then when I got back in at the end of the day to turn it on, it was free. I pay for it, can...
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- Spotify Star
- 368 Views
- 2 replies
- 0 likes
- 368 Views
- 2 replies
- 0 likes
Superuser Contribution no puedo escuchar musica a pesar de ser premium
Lei en otro post que si queria escuchar musica en el extranjero por más de 14 dias tenia que ser premium... cosa que yo ya soy! Me dice que estoy fuera del plan lo cual es imposible. Por ende no entiendo porque no puedo escuchar musica mientras estoy...
- Lei en otro post que si queria escuchar musica en el extranjero por más de 14 dias tenia que ser premium... cosa que yo ya soy! Me dice que estoy fuera del plan lo cual es imposible. Por ende no enti...
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- Roadie
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
Superuser Contribution Premiun en pausa
Buenas noches soy de peru y soy usuario premium de spotify y este mes viaje a sao paulo brasil vuelvo en 2 meses a peru pero se me a puesto en pausa mi suscripcion como hago para que me den plazo 2 meses hasta que vuelva a peru y pague
- Buenas noches soy de peru y soy usuario premium de spotify y este mes viaje a sao paulo brasil vuelvo en 2 meses a peru pero se me a puesto en pausa mi suscripcion como hago para que me den plazo 2 m...
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- Roadie
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes