Oops something went wrong switching to duo

[josephbrey4]

I can log into account, listen to music, use account on different devices, no problems.  Currently premium account.  Would like to upgrade to duo but every time I click on select plan it goes to the screenshot uploaded.  Tried on multiple different devices and same thing.

[kaworu_bloodpaw]

Hey @josephbrey4

First, log out of your Spotify account in the browser.

Then, please clear your browser's cache and cookies. I will provide instructions for Chrome, but most browsers follow a very similar process.

1. Make sure you're on the newest version of Chrome. Click on the hamburger menu and go to Help > About Chrome.

Chrome will auto-update if there is one available.

2. Clear your browser's cache and cookies. On the sidebar, on the same update page, click on Privacy and security, and Clear browsing data. 

Click on the advanced tab, and select Cookies, Cache, and Hosted app data with the time range set to all time.

3. Restart Chrome by clicking on the hamburger menu and clicking Exit.

After that, please clear your Hosts file, following these instructions.

Then, try to access your subscription status again.

If my answer was useful, don't forget to give it a 'Like!' If my answer was the solution, don't forget to mark it as the solution! Thanks! 😇

If you need anything else, please reply and ask! Disclaimer: I am not affiliated with Spotify.