Overcharged for same plan

kbeck22 · 2026-02-22

Plan

Premium individual

Country

Australia

Device

Irrelevant

Operating System

Irrelevant

My Question or Issue

Checking my bank statement for the month, there are two payments of the same amount of my account that I paid, one on the 12th and one on the 15th (17th). Happy to contact you another way to talk about this.

MateusM · 2026-02-22

Hey @kbeck22!

I know you already checked your bank statement and saw the two different payments from Spotify. Just to be sure, could you also double-check your order history in your Account Overview and see if those same two transactions appear there on the same date you mentioned?

Keep me posted on how it goes!
/Mateus

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