Pago fallido con diferentes métodos de pago

[anamrm]

Plan

Premium

Country

 Colombia

Device

(iPhone 7s, Mac Book)

Operating System

(iOS 10)

My Question or Issue

Mi tarjeta de crédito venció y no ha sido posible actualizarla. Procedí a cancelar la suscripción para realizar nuevamente la suscripción, según instrucciones de Spotify, y el problema persiste. He intentado con diferetnes tarjetas y franquicias y no ha sido posible. Gracias

[Guido]

Hey @anamrm.

Thanks for getting in touch! Hope it's okay if we reply in English.

Try to subscribe using an Incognito browsing window. If for some reason it's still not working, visit this page to see what other things you can check.

Hope it work. Let us know if you have further questions.

Have a nice day.

[anamrm]

Hi Guido,

Thanks for your answer.

Unfortunately is still not working. I already checked all suggestions but nothing solve my problem.

Let me know if there is anything different i can do. Paypal payments aren't available for Colombia?

Regards!

Ana

[Katerina]

Hey there @anamrm,

Thanks for keeping us in the loop.

You can view all the payment methods available in your country like so:

1. Log in to your account page.
2. Click Subscription in the menu on the left.
   Note: If you’re on the free, ad-supported service, you’ll need to click GET PREMIUM. (Don’t worry, that won’t sign you up for Premium.)

If you don't see the option to pay with PayPal, that means that it's not available in your location as a payment method currently.

On another note, could you try subscribing once more by trying the following:

• Try in an incognito or private window in your browser.
• Try in upgrading from a different device.
• Try in a different network connection.

Let us know how you get on 🙂