Pago fallido con diferentes métodos de pago

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Pago fallido con diferentes métodos de pago

anamrm
Casual Listener

Plan

Premium

Country

 Colombia

Device

(iPhone 7s, Mac Book)

Operating System

(iOS 10)

 

My Question or Issue

Mi tarjeta de crédito venció y no ha sido posible actualizarla. Procedí a cancelar la suscripción para realizar nuevamente la suscripción, según instrucciones de Spotify, y el problema persiste. He intentado con diferetnes tarjetas y franquicias y no ha sido posible. Gracias

3 Replies

Re: Pago fallido con diferentes métodos de pago

Moderator
Moderator

Hey @anamrm.

 

Thanks for getting in touch! Hope it's okay if we reply in English.

 

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Have a nice day.

GuidoModerator
 
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Re: Pago fallido con diferentes métodos de pago

anamrm
Casual Listener

Hi Guido,

Thanks for your answer.

Unfortunately is still not working. I already checked all suggestions but nothing solve my problem.

Let me know if there is anything different i can do. Paypal payments aren't available for Colombia?

 

Regards!

Ana

Re: Pago fallido con diferentes métodos de pago

Moderator
Moderator

Hey there @anamrm,

 

Thanks for keeping us in the loop.

 

You can view all the payment methods available in your country like so:

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If you don't see the option to pay with PayPal, that means that it's not available in your location as a payment method currently.

 

On another note, could you try subscribing once more by trying the following:

Let us know how you get on :)

KaterinaModerator
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