Abonnement d'un an/One year subscription

kookaburra13 · 2018-12-22

Hello,

I subscribed for one year subscription on 31/12/2017.
Why the 20/12/2018 I went back to Spotify Free while there are still a few days before the end of the month.

Plan

Free/Premium

Country

France

Device

Operating System

Windows 10

My Question or Issue

Billy-J · 2018-12-24

Hey there @kookaburra13, and welcome to the community.

Hope you're doing great!

Can you go to your Receipts page, and send me a screenshot of that page (make sure to hide sensitive info when posting to the community).

Let me know how this goes 🙂

Billy-JSpotify Star

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Note: I'm not a Spotify employee.

kookaburra13 · 2018-12-24

Hi,

You can find attached my reicept with informations.

Thanks

*Community Rock Star edit - removed payment info*

Jemi · 2018-12-27

Hey @kookaburra13,

Looks like you sent a screenshot with some sensitive info, so we had to remove it. We just need the dates and amount. Could you try sending it again and hide any reference numbers?

Looking forward to hearing back from you!

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