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Paid for premium but still have a free account

Paid for premium but still have a free account

Paid for the premium, didnt get the premium

IMG_20171121_181330_01.jpg
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Hi @Lee6129, welcome to the Spotify community!

 

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

 

Please double check if you're logging in with the correct credentials.

 

Besides, you can check here if you have more than one account (and logging in the wrong one).

 

Let me know if this helps ๐Ÿ™‚

 

 

BittencourtSpotify Star
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Good morning @Lee6129

 

Here's what to try if you've upgraded to Premium but don't see it in the app.

 

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt Spotify sends to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction:

 

Let me know if you need more assistance! 

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