Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Paying for Two Accounts using only One

Paying for Two Accounts using only One

I have had Spotify Premium for roughly 5 years now.  I originally had an account through Facebook.  I then deleted facebook and lost all log in information.  The email used for my facebook account was from college and I can no longer activate the account to log back in.  I currently am paying for the unaccessible account and my current account which I use frequently.

 

I would love to access all of my old playlist from the other account but first and foremost I would like to cancel it.  Any help would be greatly appreciated.

Reply
1 Reply

Hey @studifferous, welcome to the Community.

 

Sorry to hear about your account. In this case, it's best to reach out to our support team via Twitter or Facebook with your account details.

 

They'll take a look at your account to see what steps need to be taken next.

 

Hope that helps! 

Suggested posts

Staff
Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 4 years ago  in Social & Random

Type a product name

Did you find this article helpful?