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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147359 Views

69 replies

10 likes

Premium for Family
  • 147359 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93139 Views

89 replies

4 likes

  • 93139 Views
  • 89 replies
  • 4 likes

Price problem

hello im from israel.i want to subscribe but i have a problem:why does it say 20 ILS for an account but when i go to pay its 10 USD ( which is 35 ILS)thank you for the help,

Newbie

hello im from israel. i want to subscribe but i have a problem: why does it say 20 ILS for an account but when i go to pay its 10 USD ( which is 35 ILS) thank you for the help, 

Bittencourt

Spotify Star

1531 Views

1 replies

0 likes

Price
Subscription
  • 1531 Views
  • 1 replies
  • 0 likes

dont know the email I used to make account

I have spotify premium. How do I find out the email I used for the account. I have the user name, but I have tried to send the password reset and I've checked all possible email accounts I've used. and nothing. I want to cancel my premium subscriptio...

Newbie

I have spotify premium. How do I find out the email I used for the account. I have the user name, but I have tried to send the password reset and I've checked all possible email accounts I've used. a...

Bittencourt

Spotify Star

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

I still got charged?

I cancelled my spotify account for this month and yet my account still got charged. It had also said on my account that the membership was going to cancel yesterday and I got charged today. Was it something that spotify messed up or was it that I can...

Visitor

I cancelled my spotify account for this month and yet my account still got charged. It had also said on my account that the membership was going to cancel yesterday and I got charged today. Was it so...

Bittencourt

Spotify Star

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Can's see music in Premium family plan

My husband uprgraded to the Premium family plan and invited me. When I log in the account does show that I am part of the family plan. But when I click on Songs or Albums, nothing shows up. It has the message "Your favouite songs will appear here". W...

Newbie

My husband uprgraded to the Premium family plan and invited me. When I log in the account does show that I am part of the family plan. But when I click on Songs or Albums, nothing shows up. It has th...

Bittencourt

Spotify Star

575 Views

1 replies

0 likes

Premium family
  • 575 Views
  • 1 replies
  • 0 likes

Being charged for premium after cancelled

I check my paypal account to find that on April 5th, I was charged $9.99 by Spotify inc after cancelling my subscription. I checked my account and it gave me premium that I didn’t want. I had already cancelled yet it still charged me and gave me prem...

Newbie

I check my paypal account to find that on April 5th, I was charged $9.99 by Spotify inc after cancelling my subscription. I checked my account and it gave me premium that I didn’t want. I had already...

user-removed

Not applicable

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema cuenta gratis

Hola ayuda por error puse la cuenta gratis de spotify , cuando mi hermano me habia invitado al plan familiar. En la pagina me aparece plan familiar y en la app cuenta gratis la quiero sacar y no puedo . AYUDA!

Newbie

Hola ayuda por error puse la cuenta gratis de spotify , cuando mi hermano me habia invitado al plan familiar. En la pagina me aparece plan familiar y en la app cuenta gratis la quiero sacar y no pued...

MaríaCamila

Roadie

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Help

En la publicidad me muestran 2 meses pagando $100 mx mediante oxxo pagando en efectivo e imprimi la hoja y fui a pagar. El problema es que al ver mi cuenta sigue teniendo publicidad y no es premium. ¿Que debo hacer para tener mi cuenta premium?

Newbie

En la publicidad me muestran 2 meses pagando $100 mx mediante oxxo pagando en efectivo e imprimi la hoja y fui a pagar. El problema es que al ver mi cuenta sigue teniendo publicidad y no es premium. ...

MaríaCamila

Roadie

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP

Pagué cuenta premium universitario. Inserté mis documentos, me apareció que Spotify enviaría una confirmación a mi correo. Hasta el momento no he recibido nada, mi cuenta sigue siendo FREE y el pago fue efectuado. Ayuda

Newbie

Pagué cuenta premium universitario. Inserté mis documentos, me apareció que Spotify enviaría una confirmación a mi correo. Hasta el momento no he recibido nada, mi cuenta sigue siendo FREE y el pago ...

MaríaCamila

Roadie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't go premium

Hello, Spotify just arrived in my country and the hype is real, but i have this major problem, i can't go premium, after i enter all my card info, there pops up a red window that says:"Payment failed. Try again, or use a different payment method. Get...

Newbie

Hello, Spotify just arrived in my country and the hype is real, but i have this major problem, i can't go premium, after i enter all my card info, there pops up a red window that says: " Paym...

MaríaCamila

Roadie

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription to Premium since january 2017 but no service provided these last days

Hi, i have subscribed to this service but since few days, i am always interupted while listening, by ads suggesting the Premium service.Please help me to solve this issue cause I'm paying without any benefit to this service and would be obliged to te...

Newbie

Hi, i have subscribed to this service but since few days, i am always interupted while listening, by ads suggesting the Premium service. Please help me to solve this issue cause I'm paying without a...

MaríaCamila

Roadie

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Debito em conta

Boa tarde, É possivel fazer a alteração do pagamento de cartão de credito para debito em conta?

Newbie

Boa tarde,    É possivel fazer a alteração do pagamento de cartão de credito para debito em conta?

Bittencourt

Spotify Star

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Giftcard code not readable anymore

I bought a 10€ giftcard and the code got damaged when i scratched it and when i tried to contact the support some difficulties came up.I was told to send them the pictures of the card and the receipt but the e-mail just won´t send.I can send e-mails ...

Casual Listener

I bought a 10€ giftcard and the code got damaged when i scratched it and when i tried to contact the support some difficulties came up. I was told to send them the pictures of the card and the recei...

Fabian2402

Casual Listener

612 Views

3 replies

0 likes

  • 612 Views
  • 3 replies
  • 0 likes

Can't cancel subscription to Spotify Student

Hi there Moments ago I decided, since I am a student (in Switzerland) that I'd try the Spotify Premium offer for students at half the regular price. I was prompted my credit card info and then I got a message telling me to validate that I was indeed ...

Casual Listener

Hi there   Moments ago I decided, since I am a student (in Switzerland) that I'd try the Spotify Premium offer for students at half the regular price.   I was prompted my credit card in...

Maxim

Spotify Star

425 Views

3 replies

0 likes

  • 425 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo registrarme en mi plan de Spotify familiar de nuevo

No pude ingresar a mi correo para verificar mi dirección y ahora cuando quiero volver a registrarme en mi plan familiar no me permite

Newbie

No pude ingresar a mi correo para verificar mi dirección y ahora cuando quiero volver a registrarme en mi plan familiar no me permite

MaríaCamila

Roadie

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Erste Rechnung von Klarna

Liebe Commuity,ich habe mir heute endlich ein Spotify-Premium Abo für Studenten geholt Als Zahlungsmethode habe bzw. musste ich Klarna wählen. Das hat auch alles gut geklappt, allerdings hat sich bei mir eine Frage ergeben und aus dem FAQ vo Spotify ...

Newbie

Liebe Commuity, ich habe mir heute endlich ein Spotify-Premium Abo für Studenten geholt 🙂 Als Zahlungsmethode habe bzw. musste ich Klarna wählen. Das hat auch alles gut geklappt, allerdings hat sic...

Diontheway

Newbie

1191 Views

2 replies

0 likes

  • 1191 Views
  • 2 replies
  • 0 likes

Solved!! Paying Yearly insyead of Monthly

I want to pay my Spotify Subscrition yearly instead of monthly. I've searched the options on my account page, but I don't see it as an option. I like to pay my bills ahead of time if possible. Can I do that or do I have to pay monthly?

Newbie

I want to pay my Spotify Subscrition yearly instead of monthly. I've searched the options on my account page, but I don't see it as an option. I like to pay my bills ahead of time if possible. Can I ...

Maxim

Spotify Star

570 Views

1 replies

1 likes

  • 570 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify premium prepago

Hace 40 minutos hice mi primer pago para ser premium haciendo mi pago en oxxo (en modo prepago) pero sigo en modo gratuito, quiero saber cual es el poblema y como lo puedo resolver

Newbie

Hace 40 minutos hice mi primer pago para ser premium  haciendo mi pago en oxxo (en modo prepago) pero sigo en modo gratuito, quiero saber cual es el poblema y como lo puedo resolver

MaríaCamila

Roadie

626 Views

1 replies

0 likes

Premium
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas de pago

Hola, tenía una cuenta familiar y de la nada me indicó que no había sido procesado el cargo a mi tarjeta y necesitaba actualizarlo, lo hice y aún así me indicaba que había problema con los cargos, intenté con al menos 3 bancos distintos para hacer el...

Newbie

Hola, tenía una cuenta familiar y de la nada me indicó que no había sido procesado el cargo a mi tarjeta y necesitaba actualizarlo, lo hice y aún así me indicaba que había problema con los cargos, in...

MaríaCamila

Roadie

876 Views

1 replies

0 likes

  • 876 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify ofrece la nueva promocion de 2 meses gratis si pagas en oxxo con efectivo y no funcionó

Lamento la molestia pero ayer yo vi en Spotify que estan ofreciendo una promocion de 2 meses gratis pagando en Oxxo en efectivo con el talon de pagos. Ayer mismo imprimi el talon y hoy fui a Oxxo a pagarlo, lamentablemente no funciono y mi cuenta dic...

Newbie

Lamento la molestia pero ayer yo vi en Spotify que estan ofreciendo una promocion de 2 meses gratis pagando en Oxxo en efectivo con el talon de pagos. Ayer mismo imprimi el talon y hoy fui ...

MaríaCamila

Roadie

1023 Views

1 replies

0 likes

  • 1023 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant pay

My Spotify subscription has been canceled and payment method was rejected when I paid to re-sign up. What should I do ?

Newbie

My Spotify subscription has been canceled and payment method was rejected when I paid to re-sign up. What should I do ?

MaríaCamila

Roadie

333 Views

1 replies

1 likes

  • 333 Views
  • 1 replies
  • 1 likes