Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 42776 Views
- 20 replies
- 1 likes
- 42776 Views
- 20 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5377 Views
- 23 replies
- 2 likes
- 5377 Views
- 23 replies
- 2 likes
Someone is buying spotify premium through my bank account.
I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank details. Regards
- I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank detail...
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- Spotify Star
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Problemas con Plan Familiar Premium
Por favor, tengo un problema, habilite mi plan familiar, pero no recuerdo cual fue la direccion, porque al momento de iniciarlo no me pidio mi direccion. Pueden actualizar mi direccion?Yo puedo enviarles.
- Por favor, tengo un problema, habilite mi plan familiar, pero no recuerdo cual fue la direccion, porque al momento de iniciarlo no me pidio mi direccion. Pueden actualizar mi direccion?Yo pu...
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- 89 Views
- 0 replies
- 0 likes
- 89 Views
- 0 replies
- 0 likes
Payment Failed
I have tired all cards but it still failed to make the payment.
- I have tired all cards but it still failed to make the payment.
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- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Keeps changing my Student Subscription to non-Student
Hi there, Spotify keeps changing my student subscription to a non-student subcription without telling me. Can you please rectify. Yours,
- Hi there, Spotify keeps changing my student subscription to a non-student subcription without telling me. Can you please rectify. Yours,
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- Casual Listener
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Charge
My free trial ended today and I forgot to cancel it. Now that I did cancel it, how can I get my $9.99 back since it's only 3 AM and I didn't even use it in these 3 hours?
- My free trial ended today and I forgot to cancel it. Now that I did cancel it, how can I get my $9.99 back since it's only 3 AM and I didn't even use it in these 3 hours?
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- Spotify Star
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Can't change card
I'm getting annoyed Spotify tells me I owe them okay well it won't accept my card because apparently I have insufficient funds that parts okay what's not okay is it won't let me remove my old card number and put my new one in I'm not trying to pay ri...
- I'm getting annoyed Spotify tells me I owe them okay well it won't accept my card because apparently I have insufficient funds that parts okay what's not okay is it won't let me remove my old card nu...
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- Regular
- 170 Views
- 1 replies
- 0 likes
- 170 Views
- 1 replies
- 0 likes
problems with premiun
Hi there Spotify took 9.99 euros for 3months premium for my account. But still showing free member. No premium member. pls sort this out. my account
- Hi there Spotify took 9.99 euros for 3months premium for my account. But still showing free member. No premium member. pls sort this out. my account <removed sensitive inf...
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- Spotify Star
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
Joining a Family Plan while on my own Premium plan currently
I have had my own preium account for a few years, and I just accepted an invitation to join a family plan. I did not cancel my own premium subscription or do anything regarding my own subscription. Now, it says I am part of a family plan, but with no...
- I have had my own preium account for a few years, and I just accepted an invitation to join a family plan. I did not cancel my own premium subscription or do anything regarding my own subscription. N...
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- Spotify Star
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Discount Family Subscriptions!
My son is in college and is currently a subscriber to Spotify with free Hulu. If I begin a family plan and bring him over to my account will he lose the free Hulu?
- My son is in college and is currently a subscriber to Spotify with free Hulu. If I begin a family plan and bring him over to my account will he lose the free Hulu?
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- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Changing from a standard premium subscription to a student subscription
I currently have a premium Spotify account and am paying the full price but have just been told by a friend that I would qualify for a student discount as I am a full time university student in Australia. How do I obtain a student discount without ca...
- I currently have a premium Spotify account and am paying the full price but have just been told by a friend that I would qualify for a student discount as I am a full time university student in Austr...
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- Spotify Star
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
Being charged for student premium but I’m with free Spotify
So what happened was I wanted to get the student Spotify thinking students in aus high schools can get it. So I put my bank details but then it took me to a page asking for university ID which I don’t have. So I just pressed back and it took me back ...
- So what happened was I wanted to get the student Spotify thinking students in aus high schools can get it. So I put my bank details but then it took me to a page asking for university ID which I don’...
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- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Solved!! Why I cannot buy the option premium for 3 mounths for 0.99 USD
Help pls
- Help pls
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- Casual Listener
- 312 Views
- 2 replies
- 0 likes
- 312 Views
- 2 replies
- 0 likes
Moving between accounts
I am panning to buy a premium family account. My daughter has a student account. How can she switch to the family account, without losing her Spotify data, e.g. playlists etc?
- I am panning to buy a premium family account. My daughter has a student account. How can she switch to the family account, without losing her Spotify data, e.g. playlists etc?
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- Casual Listener
- 235 Views
- 2 replies
- 0 likes
- 235 Views
- 2 replies
- 0 likes
Premium for students changing prematurely
I'm a student for at least one a half more years and maybe more. I can't find a way to update it back to premium for students.
- I'm a student for at least one a half more years and maybe more. I can't find a way to update it back to premium for students.
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- 125 Views
- 0 replies
- 0 likes
- 125 Views
- 0 replies
- 0 likes
I dont get to get premium for familiy to work
I dont get premium family to work.. i get in, the others get it one the sight but it dont work one the app!
- I dont get premium family to work.. i get in, the others get it one the sight but it dont work one the app!
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- 107 Views
- 0 replies
- 0 likes
- 107 Views
- 0 replies
- 0 likes
They charge me with a card that is written off.
Good, my problem is that they are me, charging the premium from a card that is written off months ago, and "the purchase of the premium" is 2 years ago .. Some moderator with whom you can speak for MP please, many Thank you.
- Good, my problem is that they are me, charging the premium from a card that is written off months ago, and "the purchase of the premium" is 2 years ago .. Some moderator with whom you can speak for M...
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- 116 Views
- 0 replies
- 0 likes
- 116 Views
- 0 replies
- 0 likes
Can't update country... so I can't update card
Hi, I opened an account when I was living in the US with a US card, I have since moved to Canada and I've been trying to update my card info for months. I can not update the country I've tried every way the support team has suggested with no luck. Pl...
- Hi, I opened an account when I was living in the US with a US card, I have since moved to Canada and I've been trying to update my card info for months. I can not update the country I've tri...
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Never received Email confirmation, receipt for Spotify Premium gift.
Hi everyone, I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before. I paid and didnt receive any email confirmation or receipt. Neither did the recipient receive an email from Spotify with t...
- Hi everyone, I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before. I paid and didnt receive any email confirmation or rece...
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- Casual Listener
- 727 Views
- 2 replies
- 0 likes
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Mac
- 727 Views
- 2 replies
- 0 likes
Can't log in with un and pw
Extremely frustrated! My wife pays for Spotify for our house. We typically don't listen at the same time so it works great for us. I can log in with her username and password on my computer and on the stand alone app on my phone WITH a username and p...
- Extremely frustrated! My wife pays for Spotify for our house. We typically don't listen at the same time so it works great for us. I can log in with her username and password on my computer and on th...
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- Casual Listener
- 411 Views
- 2 replies
- 0 likes
- 411 Views
- 2 replies
- 0 likes
Premium for Family
I upgrade the premium package to Premium for Family Package, i email the link to my member however he cant activate it and a message pop up as 600 - Oops something when wrong, please try again. or We're all mixed up. Please help
- I upgrade the premium package to Premium for Family Package, i email the link to my member however he cant activate it and a message pop up as 600 - Oops something when wrong, please try again. or We...
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- Newbie
- 423 Views
- 6 replies
- 1 likes
- 423 Views
- 6 replies
- 1 likes