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Payment Cancellation

Payment Cancellation

I was going through the process of a student subscription but decided not to when I got to the "Find your school" section of the process. My Bank account now shows that that the subscription charge is pending and my available balance has been reduced by whatever the student subscription cost is. How do I fix this?

1 Reply

Hey @KarawaKiwi,


If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

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