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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13216 Views
  • 26 replies
  • 2 likes
  • 13216 Views
  • 26 replies
  • 2 likes

Account upgrade to premium abroad

Hi! Id like to upgrade my Spotify account to Premium. Currently and for some quite long time I’m going to stay abroad, so Spotify does not accept my payment as credit card details are not matching the country I am. How can I solve this?

  • Newbie
  • Hi! Id like to upgrade my Spotify account to Premium. Currently and for some quite long time I’m going to stay abroad, so Spotify does not accept my payment as credit card details are not matching th...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

My credit card was charged for premium service

My credit card was charged for premium service on3/11 for the amount of $9.99 my music currently won’t play as it says I don’t have a premium subscription although the website shows I have the subscription. I want to file a fraud report against Spoti...

  • Newbie
  • My credit card was charged for premium service on3/11 for the amount of $9.99 my music currently won’t play as it says I don’t have a premium subscription although the website shows I have the subscr...
  • Luke
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

My card was charged

I was charged $119.88cfor Premium. I never upgraded to Premium! I want to know how can I get someone to help me with this situation since you guys do not have a number to call.

  • Newbie
  • I was charged $119.88cfor Premium. I never upgraded to Premium! I want to know how can I get someone to help me with this situation since you guys do not have a number to call. 
  • Luke
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Premium um not upgrading!!!

I recently upgraded to premium and although the money has been taken from my bank account I have not been upgraded even though I have looked out of all devices and we looked in it is still showing that I am on a free subscription I’m getting shame if...

  • Newbie
  •  I recently upgraded to premium and although the money has been taken from my bank account I have not been upgraded even though I have looked out of all devices and we looked in it is still show...
  • Luke
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Cant subscribe my account to premium

Hi everyone, I'm from Argentina I want to subscribe to premium, but dont accept the pay. I tried with all my credit and debit cards and it says "An error occurred in the payment. Try again or use another payment method." Please can you help me with t...

  • Newbie
  • Hi everyone, I'm from Argentina   I want to subscribe to premium, but dont accept the pay. I tried with all my credit and debit cards and it says "An error occurred in the payment. Try again o...
  • Luke
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

60 day free trial only 7 days?

i clicked the link saying 'start' your 60 day free trial to only end up with a 7 day free trial? then when i look at the offers, it only has 30 days free trial. my husband signed up his own account this morning and got 60 days, so i know its supposed...

  • Newbie
  • i clicked the link saying 'start' your 60 day free trial to only end up with a 7 day free trial? then when i look at the offers, it only has 30 days free trial. my husband signed up his own account t...
  • Luke
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Shouldn’t Spotify try to help?!

Honestly I don’t think Spotify cares about the people that use the app. I have been having problems with getting premium on 3 different cards and it won’t let me. I have done plenty of research and I can’t find anything helpful that Spotify has said ...

  • Newbie
  • Honestly I don’t think Spotify cares about the people that use the app. I have been having problems with getting premium on 3 different cards and it won’t let me. I have done plenty of research and I...
  • Luke
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Spotify Premium Account

I have recently upgraded my plan with Vodafone to a tariff that included Spotify Premium, I already a had a Premium account with my old contract where I was paying £9.99 a month, how do I cancel my existing subscription to stop paying this £9.99 a mo...

  • Newbie
  • I have recently upgraded my plan with Vodafone to a tariff that included Spotify Premium, I already a had a Premium account with my old contract where I was paying £9.99 a month, how do I cancel my e...
  • Luke
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

I'm being overcharged

This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription would cost me $9.99. For the past few months, when I w...

  • Newbie
  • This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription wou...
  • Jeannie3
  • Newbie
  • 2658 Views
  • 12 replies
  • 3 likes
  • Premium
  • 2658 Views
  • 12 replies
  • 3 likes

Problema con premium pausado

El viernes 5 de mayo fui a un oxxo a comprar una tarjeta spotify de 100$ y tuve algunos problemas de activacion pero la canje ese dia. La cosa es que han pasado solo 2 dias y dice que mi cuenta no es premium. ¿Podrian explicarme el por que pasa esto ...

  • Newbie
  • El viernes 5 de mayo fui a un oxxo a comprar una tarjeta spotify de 100$ y tuve algunos problemas de activacion pero la canje ese dia. La cosa es que han pasado solo 2 dias y dice que mi cuenta no es...
  • eduardogarcia01
  • Newbie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

cancelacion de mi suscripcion

yo me suscribi probando el plan premium gratis por un mes, y ahora me estan cobrando algo que no estoy usando porque sigo en version free, deseo cancelar dicha suscripcion, ademas yo no queria el plan individual sino el plan familiar, y nadie me solu...

  • Casual Listener
  • yo me suscribi probando el plan premium gratis por un mes, y ahora me estan cobrando algo que no estoy usando porque sigo en version free, deseo cancelar dicha suscripcion, ademas yo no queria el pla...
  • cpunto
  • Casual Listener
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Cannot update payment

Everytime I try to change my payment by pressing update, it brings me back to the subscription & payment page. Is there any other way I can update my card on file? I've been having this problem for a few days now. Thanks!

  • Casual Listener
  • Everytime I try to change my payment by pressing update, it brings me back to the subscription & payment page. Is there any other way I can update my card on file? I've been having this problem f...
  • ericalabrie
  • Casual Listener
  • 787 Views
  • 9 replies
  • 2 likes
  • 787 Views
  • 9 replies
  • 2 likes

Superuser Contribution Pagamento non accettato

Spotify ha prelevato dei soldi dal mio account, ma mi dice che non ho rinnovato l'abbonamento.Cosa fare?

  • Newbie
  • Spotify ha prelevato dei soldi dal mio account, ma mi dice che non ho rinnovato l'abbonamento. Cosa fare?
  • Julian
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

I have applied for a 30 day free trial but when I went on the app it said ‘welcome to your 7 day free trial’ does this mean I won’t have 30 days?

  • Newbie
  • I have applied for a 30 day free trial but when I went on the app it said ‘welcome to your 7 day free trial’ does this mean I won’t have 30 days? 
  • Julian
  • Moderator
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Adverts on Spotify Unlimited

Hi, I am an Unlimited subscriber - have been for a good few years - and have just had an advert played to me whilst listening via a web browser. Has the package suddenly changed?? Thanks.

  • Regular
  • Hi,   I am an Unlimited subscriber - have been for a good few years - and have just had an advert played to me whilst listening via a web browser.   Has the package suddenly changed?? ...
  • Maxim
  • Spotify Star
  • 599 Views
  • 3 replies
  • 0 likes
  • 599 Views
  • 3 replies
  • 0 likes

Premium payment failed

I am trying to start my premium membership, but I keep getting this error. Any help??

  • Casual Listener
  • I am trying to start my premium membership, but I keep getting this error. Any help??
  • yomisimie
  • Casual Listener
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Double payment yet no premium

I wanted to become a premium with student account first when I enter my card It says they wont take any charges till I confrim that I'm a student yet they did. The first file I uploaded wasnt enough to prove that I'm a student so I tried again. Again...

  • Casual Listener
  • I wanted to become a premium with student account first when I enter my card It says they wont take any charges till I confrim that I'm a student yet they did. The first file I uploaded wasnt enough ...
  • user-removed
  • Not applicable
  • 702 Views
  • 4 replies
  • 0 likes
  • 702 Views
  • 4 replies
  • 0 likes

Premium

Hi! Good evening! I availed the 7-days premium pero ayaw mag play offline nung songs tapos sinasabi na "Get Premium" pa rin please help

  • Casual Listener
  • Hi! Good evening! I availed the 7-days premium pero ayaw mag play offline nung songs tapos sinasabi na "Get Premium" pa rin 😞 please help
  • Llar
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

Tengo subscripcion gratis y me cobran como premium

Tengo subscripcion gratis y me siguen cobrando como subscripcion premium y del banco me dicen que pregunte a Spotify

  • Newbie
  • Tengo subscripcion gratis y me siguen cobrando como subscripcion premium y del banco me dicen que pregunte a Spotify 
  • user-removed
  • Not applicable
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes