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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193380 Views

123 replies

12 likes

  • 193380 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22035 Views

28 replies

4 likes

  • 22035 Views
  • 28 replies
  • 4 likes

Paid 2 times in this month

Here is the dates for my payments, why???

Newbie

Here is the dates for my payments, why???

Noah

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Solved!! PREMIum plus hulu

So i already have premium thats charging me $9.99 a month, but there is a thing that gets you premium and hulu for $4.99. If i do that will it replace my existing subscription? Obviously i dont to be paying $9.99 and $4.99. Or do i cancel the one and...

Newbie

So i already have premium thats charging me $9.99 a month, but there is a thing that gets you premium and hulu for $4.99. If i do that will it replace my existing subscription? Obviously i dont to be...

Keanu_C

Community Legend

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Premium

So I haven’t had premium in almost six months and today I was charged for a premium account. My money is gone and that was how I was going to eat while I’m at school that doesn’t have a cafeteria from 9am-8pm. I’m **bleep** and right now hate Spotify...

Newbie

So I haven’t had premium in almost six months and today I was charged for a premium account. My money is gone and that was how I was going to eat while I’m at school that doesn’t have a cafeteria fro...

Luke

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

I didn't select any plans but I got charged 2 months.

Hi Spotify, I got charged 2 months but I never sign up for a premium plan. How can I get my money back? My account is: *snip*

Newbie

Hi Spotify,   I got charged 2 months but I never sign up for a premium plan. How can I get my money back?   My account is: *snip*

Luke

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Paid for Premium family but getting Free one

Hi all,I paid for Premium Family subscribtion last week after having cancelled couple of months ago for various reasons and since my new subscribtion i'm only getting Free Spotify...when i clicked on the app i was asked my to join Premium and that my...

Casual Listener

Hi all, I paid for Premium Family subscribtion last week after having cancelled couple of months ago for various reasons and since my new subscribtion i'm only getting Free Spotify...when i clicked ...

Denisa1

Casual Listener

252 Views

2 replies

0 likes

  • 252 Views
  • 2 replies
  • 0 likes

Superuser Contribution I've been charged 3 times today and still no premium

How can this be possible?? I've checked and refresh the app and It said that I have no payments done and I've been charged 3 TIMES today!!!!!! 3!!!!!! I'm so upsed with spotify. I need a solution. Can anyone help me??

Newbie

How can this be possible?? I've checked and refresh the app and It said that I have no payments done and I've been charged 3 TIMES today!!!!!! 3!!!!!! I'm so upsed with spotify. I need a solution. Ca...

SergioDavid

Roadie

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Subscription issue

Hello, I have a premium service paid until Jan 2019. How can I change to premium family or family with Hulu going forward?

Casual Listener

Hello,   I have a premium service paid until Jan 2019. How can I change to premium family or family with Hulu going forward?

Bethany_Dawn

Community Legend

447 Views

3 replies

0 likes

  • 447 Views
  • 3 replies
  • 0 likes

Double charge in April

I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that charged again 10th of April again as usual and sent i...

Casual Listener

I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that ch...

Luke

Spotify Star

347 Views

1 replies

0 likes

Double Charge
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Paguei com boleto por 30 dias e somente depois de 15 dias, liberaram o acesso.

Olá, efetuei o pagamento com boleto pelo período de um mês, no dia 27 de março e até hoje (12/04/2018) não tinha sido liberado o acesso Premium. Já tinha recebido o recibo de efetivação de pagamento no e-mail, entrei e sai várias vezes com a mesma co...

Casual Listener

Olá, efetuei o pagamento com boleto pelo período de um mês, no dia 27 de março e até hoje (12/04/2018) não tinha sido liberado o acesso Premium. Já tinha recebido o recibo de efetivação de pagamento ...

Bittencourt

Spotify Star

484 Views

4 replies

0 likes

  • 484 Views
  • 4 replies
  • 0 likes

Spotify gift card

I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?

Casual Listener

I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?  

tfong010

Casual Listener

222 Views

2 replies

0 likes

  • 222 Views
  • 2 replies
  • 0 likes

Solved!! One account, 2 users: can user A listen offline while user B listens online?

Hi, quick question, if I take the plunge and go Premium, could I in theory do this:Let's say there is just one account, but can I have 2 users: can user A listening offline to a playlist while user B listens online to different music elsewhere?

Casual Listener

Hi, quick question, if I take the plunge and go Premium, could I in theory do this: Let's say there is just one account, but can I have 2 users: can user A listening offline to a playlist while...

Bethany_Dawn

Community Legend

3152 Views

1 replies

0 likes

  • 3152 Views
  • 1 replies
  • 0 likes

Spotify and hulu

With the spotify and hulu, how many people can use the spotify? Is it for a single person? Or can a family use it?

Newbie

With the spotify and hulu, how many people can use the spotify? Is it for a single person? Or can a family use it?

Bethany_Dawn

Community Legend

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Capital One Quicksilver 50% rebate question

The offer is rather vague. Are you receiving 50% back for the first month paying with your Quicksilver card or on every month (through April 2018) that you pay with Quicksilver?

Casual Listener

The offer is rather vague. Are you receiving 50% back for the first month paying with your Quicksilver card or on every month (through April 2018) that you pay with Quicksilver?

schiffm31ster

Newbie

736 Views

5 replies

0 likes

  • 736 Views
  • 5 replies
  • 0 likes

Spotify Hulu and Family?

I currently have the Student Spotify + Hulu but was thinking about upgrading to the Spotify Family? is that allowed? if i upgrade and pay the $15 would i still have hulu?

Newbie

I currently have the Student Spotify + Hulu but was thinking about upgrading to the Spotify Family? is that allowed? if i upgrade and pay the $15 would i still have hulu?

andhearts

Casual Listener

1759 Views

1 replies

11 likes

  • 1759 Views
  • 1 replies
  • 11 likes

I lost the link where I should enter my validation code for online banking

Help. ASAP. I already made a payment of P129 through online banking transfer since I don't have a credit card to grt premium. I already got my referencr number and all, all I need to is to enter thr last 6 digits of my code money transfer however I l...

Casual Listener

Help. ASAP. I already made a payment of P129 through online banking transfer since I don't have a credit card to grt premium. I already got my referencr number and all, all I need to is to enter thr ...

Jhovtumbaga

Newbie

1221 Views

3 replies

0 likes

  • 1221 Views
  • 3 replies
  • 0 likes

Charge but no subscription

Hello! I wanted to subscribe on a student account. But my university is not eligible.I still have a free account but I have been charge the amount of the student account. Will Spotify reimburse me ? Thanks

Newbie

Hello!   I wanted to subscribe on a student account. But my university is not eligible. I still have a free account but I have been charge the amount of the student account.  Will Spoti...

Maxim

Spotify Star

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Charged without services

Hi,i tried signing up for spotify students. I went through the entire process and provided my .edu email address. I was charged for spotify service and it shows up in my bank statement. But as i was finalizing the process i got an error that unfortun...

Newbie

Hi, i tried signing up for spotify students. I went through the entire process and provided my .edu email address. I was charged for spotify service and it shows up in my bank statement. But as i wa...

Maxim

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Register problem

I just checked my bank account and yourey charging me as if I was a normal user, but I resgistered as student I wanna know why... And also you erased Motorhead's overnight sensation dude...

Newbie

I just checked my bank account and yourey charging me as if I was a normal user, but I resgistered as student I wanna know why... And also you erased Motorhead's overnight sensation dude... 

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Hot to Cancel my subscriptions?

Anyone knows how to turn off the spotify premium every month payment? pls teach me. I need to turn it off for the sake of my card lols. **bleep**!

Newbie

Anyone knows how to turn off the spotify premium every month payment? pls teach me. I need to turn it off for the sake of my card lols. **bleep**!

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes