Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7662 Views
  • 23 replies
  • 2 likes
  • 7662 Views
  • 23 replies
  • 2 likes

Solved!! premium

I got the 30 day free trial and have an email and everything saying I have it but when I get on and use the app I don't have the benefits of premium

  • Newbie
  • I got the 30 day free trial and have an email and everything saying I have it but when I get on and use the app I don't have the benefits of premium 
  • Luke
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

How to know if I had premium before

HelloFirst of all, sorry for my english i am doing my best. I have a doubt, recently I received an email for a 60 days trial, but it says if i didn't have premium before, so I want to know if I can apply to that offer because I don't remember if I ha...

  • Casual Listener
  • Hello First of all, sorry for my english i am doing my best.   I have a doubt, recently I received an email for a 60 days trial, but it says if i didn't have premium before, so I want to know...
  • rossi1911
  • Community Legend
  • 3830 Views
  • 5 replies
  • 0 likes
  • 3830 Views
  • 5 replies
  • 0 likes

Can't subscribe using paymaya

I can't use paymaya to buy premium plz help

  • Newbie
  • I can't use paymaya to buy premium plz help
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Google home playlist on spotify

Hello I have a Google home and I cannot get my Google home to find my playlist on spotify when I ask google.I can go to my spotify on my Samsung Galaxy find the playlist hit play and it will play on my Google home but not by asking Google home to pla...

  • Visitor
  • Hello  I have a Google home and I cannot get my Google home to find my playlist on spotify when I ask google. I can go to my spotify on my Samsung Galaxy find the playlist hit play and it will...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Superuser Contribution 2 trials at the same time

I have recently clicked on “try premium for 7 days” and I did that accidentally. I meant to do the 60 days, and I was wondering if I am able to be doing 2 trials at the same time. Is that possible? Like would I only be able to do the week or get that...

  • Newbie
  • I have recently clicked on “try premium for 7 days” and I did that accidentally. I meant to do the 60 days, and I was wondering if I am able to be doing 2 trials at the same time. Is that possible? L...
  • Vshg
  • Regular
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution My mother is deleting her facebook account

My mother is the owner of our facebook family subscription. But as she is deleting her facebook account, i was wondering if I´ll lose my premium account? Or if it will disappear along with her facebook account.Thanks in advance- Jonas

  • Newbie
  • My mother is the owner of our facebook family subscription. But as she is deleting her facebook account, i was wondering if I´ll lose my premium account? Or if it will disappear along with her facebo...
  • Aimee_T
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo premium y no puedo cambiar a universitario

Tengo premium y no me puedo cambia al plan universitario, a la hora de querer cambiarme e ingresar los datos de la targeta sale el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago.". ya lo intente var...

  • Casual Listener
  • Tengo premium y no me puedo cambia al plan universitario, a la hora de querer cambiarme e ingresar los datos de la targeta sale el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intent...
  • Aimee_T
  • Roadie
  • 822 Views
  • 1 replies
  • 0 likes
  • 822 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am premium for free

Dear Spotify,I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Your spotify subscription will be automatically renewed on "*...

  • Newbie
  • Dear Spotify, I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that:  Y...
  • Aimee_T
  • Roadie
  • 425 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Spotify
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads in Premium

I'm paying for Premium. But started getting ads yesterday. Why? I thought I was paying for premium so I wouldn't have to listen to ads? Someone at Spotify seriously dropped the ball on this. I'm expecting a reply and solution from someone within the ...

  • Newbie
  • I'm paying for Premium. But started getting ads yesterday. Why? I thought I was paying for premium so I wouldn't have to listen to ads?   Someone at Spotify seriously dropped the ball on this....
  • Aimee_T
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron dos veces y no se refleja en mis recibos

Me suscribi a Premium para universitarios y al momento de realizar la solicitud me cobraron los $49. Una vez que me confirmaron de aceptados mis comprobantes de estudiante, me cobraron nuevamente.No me fue devuelta la cantidad y tampoco me compensaro...

  • Newbie
  • Me suscribi a Premium para universitarios y al momento de realizar la solicitud me cobraron los $49. Una vez que me confirmaron de aceptados mis comprobantes de estudiante, me cobraron nuevamente. N...
  • Aimee_T
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Already paid and have invite code, but code is not accepted

I have a situation in which my Mum bought me and my brother each Premium, but we couldn't find where to enter the invite code. Eventually, we ended up going to the redeem page which is what I expect you were supposed to do, but it said that the code ...

  • Casual Listener
  • I have a situation in which my Mum bought me and my brother each Premium, but we couldn't find where to enter the invite code. Eventually, we ended up going to the redeem page which is what I expect ...
  • ChemicalMagma
  • Casual Listener
  • 432 Views
  • 2 replies
  • 0 likes
  • 432 Views
  • 2 replies
  • 0 likes

Superuser Contribution My partner can't join my Spotify family subscription

Hi community, I've recently subscribed to Spotify Family and I want to share this subscription with my partner, whom live with me udner the same roof and at the same address. I've invited her using the website, she received the e-mail. However after ...

  • Newbie
  • Hi community,   I've recently subscribed to Spotify Family and I want to share this subscription with my partner, whom live with me udner the same roof and at the same address.  I've i...
  • Aimee_T
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get student discount when you already have premium?

I have premium on right now with Paypal's subscription. I want to get the student discount while still paying with paypal. How can this be done?

  • Newbie
  • I have premium on right now with Paypal's subscription. I want to get the student discount while still paying with paypal. How can this be done?
  • Aimee_T
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my premium subscription...

Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still not working. How do I get my premium back?

  • Newbie
  • Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still ...
  • Aimee_T
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

CANCEL MY ACCOUNT

I have cancelled my account three times now and am still being charged. It said it was cancelled six months ago and i was charged. I checked and it was still being charged. Canceled again and am still being charged. I checked every email i have and n...

  • Newbie
  • I have cancelled my account three times now and am still being charged. It said it was cancelled six months ago and i was charged. I checked and it was still being charged. Canceled again and am stil...
  • kejt_
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

my 2 year free subscription

Hi there,I just passed the one year mark in my free trial, the term was for 2 years.I am hoping that I need to reset. Please help, I need my playlists back. thanks in advance. G.

  • Casual Listener
  • Hi there, I just passed the one year mark in my free trial, the term was for 2 years. I am hoping that I need to reset. Please help, I need my playlists back.    thanks in advance. &nb...
  • Maxim
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Vergeten ! :(

ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRAAG OPZEGGEN. ik gebruik het niet want ik weet niet ...

  • Newbie
  • ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRA...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Premium

After your premium ends, can you still hear offline if you've downloaded the songs?

  • Visitor
  • After your premium ends, can you still hear offline if you've downloaded the songs?
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

After premium ends, can you still hear offline?

After you're subscription ends, are you still able to hear offline if you downloaded songs?

  • Visitor
  • After you're subscription ends, are you still able to hear offline if you downloaded songs?
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Subscription payment

Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription payment I paid yesterday(02/10/2018). When I checked t...

  • Newbie
  • Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription pay...
  • ajlitt77
  • Newbie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes