Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15502 Views
  • 27 replies
  • 3 likes
  • 15502 Views
  • 27 replies
  • 3 likes

No se puede pagar la promocion de premium

Quiero aprovechar la promocion de 3 meses de premium por $9 pesos, me desilusiona no pode aprovechar una buena promocion por causas ajenas a mi, la promocion termina el 31 de diciembre. Soy nuevo en spotify y escuche cosas buenas de la calidad de mus...

  • Newbie
  • Quiero aprovechar la promocion de 3 meses de premium por $9 pesos, me desilusiona no pode aprovechar una buena promocion por causas ajenas a mi, la promocion termina el 31 de diciembre. Soy nuevo en ...
  • Mvp4
  • Newbie
  • 339 Views
  • 3 replies
  • 1 likes
  • 339 Views
  • 3 replies
  • 1 likes

MI SPOTIFY NO CAMBIA A PREMIUM (a pesar de que ya pagué)

Hola!Hice un pago por la promoción de 3 meses, ya me fue hecho el cargo a mi tarjeta de crédito pero a pesar de esto en la app mi cuenta no cambia a Premium (y ya intenté cerrando la sesión ahí para ver si se actualizaba pero sigue sin cambiar)Alguna...

  • Casual Listener
  • Hola! Hice un pago por la promoción de 3 meses, ya me fue hecho el cargo a mi tarjeta de crédito pero a pesar de esto en la app mi cuenta no cambia a Premium (y ya intenté cerrando la sesión ahí par...
  • osornios
  • Spotify Star
  • 2392 Views
  • 3 replies
  • 0 likes
  • 2392 Views
  • 3 replies
  • 0 likes

Student Discount

Hi, I just finished my 3 months subscription and am now being charged $10 a month but I am a student and am wondering if I can get the student discount with a reimbursement of my last payment?

  • Newbie
  • Hi, I just finished my 3 months subscription and am now being charged $10 a month but I am a student and am wondering if I can get the student discount with a reimbursement of my last payment?
  • LoganHelps
  • Composer
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

are there any promotions for premium ?

I've enjoyed the 5$ capital one promotion for premium but it is soon to end . Are there any other promotions other than the 10$ monthly fee Spotify charges?Thanks MnM

  • Newbie
  • I've enjoyed the 5$ capital one promotion for premium but it is soon to end . Are there any other promotions other than the 10$ monthly fee Spotify charges? Thanks MnM
  • Maxim
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! With Premium, can multiple users STREAM music at the same time?

We currently have a music service that allows both of us to stream music at the same time from different devices and places, without having to download the songs and take up precious storage on our phones. We pay extra for that feature but it's worth...

  • Casual Listener
  •   We currently have a music service that allows both of us to stream music at the same time from different devices and places, without having to download the songs and take up preciou...
  • islandgirl8301
  • Casual Listener
  • 65738 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 65738 Views
  • 2 replies
  • 0 likes

When I go to pick a school for the student plan, my college doesn’t appear

I go to Fleming college in Peterborough Ontario and I’m trying to get the student plan, but there is no Fleming college besides the one in Saskatchewan. Help??

  • Newbie
  • I go to Fleming college in Peterborough Ontario and I’m trying to get the student plan, but there is no Fleming college besides the one in Saskatchewan. Help??
  • Bethany_Dawn
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Rogers promotion ending

I received a message advising my free subscription via Rogers is expiring. Will I lose my playlists once this ends and I start paying the monthly fee? How long do I have before I lose these playlists?

  • Newbie
  • I received a message advising my free subscription via Rogers is expiring.  Will I lose my playlists once this ends and I start paying the monthly fee? How long do I have before I lose these pla...
  • Bethany_Dawn
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

cant log on

I cant log onto my premium account. It logged me out randomly today and I dont have the email I used. When I enter my normal email it logs me into my free account. This really pisses me off because I just paid for this account. I have proof of purcha...

  • Visitor
  • I cant log onto my premium account. It logged me out randomly today and I dont have the email I used. When I enter my normal email it logs me into my free account. This really pisses me off because I...
  • Luke
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Logged out, cant login, saying i dont have preumim

I logout of my Spotify account tried to log back in telling me to go online won't let me go on my app so I reset my password had the email confirmation and now it won't log me back in my account also says I'm not a premium user I am I do pay for it p...

  • Visitor
  • I logout of my Spotify account tried to log back in telling me to go online won't let me go on my app so I reset my password had the email confirmation and now it won't log me back in my account also...
  • Luke
  • Spotify Star
  • 544 Views
  • 1 replies
  • 0 likes
  • Account
  • 544 Views
  • 1 replies
  • 0 likes

Can't pay through smart

I cant pay via smart. This always happens, help please.

  • Newbie
  • I cant pay via smart. This always happens, help please.
  • Luke
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

please let me pay for my subscription now or ill go to deezer

i just cant pay for the subscription, the credit cards that im trying to use meet the requirements but i still cant pay, i already called the bank and there is no issue , they say the Issue is YOURS so please let me pay so I can have my music, if u d...

  • Casual Listener
  • i just cant pay for the subscription, the credit cards that im trying to use meet the requirements but i still cant pay, i already called the bank and there is no issue , they say the Issue is YOURS ...
  • Luke
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

I never bought a subscription, but i was still charged.

I have never clicked on anything to buy a spotify subscription, nor have I entered my card number. I did not sign up to pay $11 a month. I want my money back. I don’t use spotify.

  • Newbie
  • I have never clicked on anything to buy a spotify subscription, nor have I entered my card number. I did not sign up to pay $11 a month. I want my money back. I don’t use spotify. 
  • Luke
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Lack of support

I am paying for Spotify Premium yet it is not showing on my account profile and I am unable to join a family member

  • Visitor
  • I am paying for Spotify Premium yet it is not showing on my account profile and I am unable to join a family member
  • Luke
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Payment error but charged

I tried to buy the premium account as a student. I’ve given the informations needed then waited for the student confirmation. I was confirmed but a payment error occured but i was still charged for the premium account. They still didn’t give the mone...

  • Newbie
  • I tried to buy the premium account as a student. I’ve given the informations needed then waited for the student confirmation. I was confirmed but a payment error occured but i was still charged for t...
  • aoifelmi
  • Casual Listener
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

60 day trial?

Hello Spotify team,I was offered the Spotify 60 day free trial and signed up for it, but the email receipt told me I had actually only signed up for a 30 day free trial rather than 60. Please help?

  • Newbie
  • Hello Spotify team, I was offered the Spotify 60 day free trial and signed up for it, but the email receipt told me I had actually only signed up for a 30 day free trial rather than 6...
  • Maxim
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Payment error

What can i do if I paid my subscription in a local store (I’m from Mexico) and it still appears like I have the free count?

  • Newbie
  • What can i do if I paid my subscription in a local store (I’m from Mexico) and it still appears like I have the free count? 
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Spotify **bleep** how come i can never pay for premium

I got a free month of premium becauyse i **bleep**ing tried to buy a year sub and she could not fix it for me, so now that my free month is over i tried againt o buy a year sub yet it is the same **bleep**ing error as before fix your **bleep**bleep**...

  • Newbie
  • I got a free month of premium becauyse i **bleep**ing tried to buy a year sub and she could not fix it for me, so now that my free month is over i tried againt o buy a year sub yet it is the same **b...
  • Hubo
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

What will happen after the 7 Days on the 7 day free trial?

Somebody please help! I accidentally hit the 7 day free trail on my spotify app (Samsung). What will happen after the 7 days?! Do I have to cancel it after the 7 days are over?! Thank you in advance!

  • Newbie
  • Somebody please help! I accidentally hit the 7 day free trail on my spotify app (Samsung). What will happen after the 7 days?! Do I have to cancel it after the 7 days are over?! Thank you in advance!...
  • Maxim
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Wrongfully charged

Hi there so I’ve been charged 9.99 for premium that I didn’t use. I had the 7 day trial, a few months ago. But I have had the normal spotify for the past few months, so I would like to be refunded please

  • Newbie
  • Hi there so I’ve been charged 9.99 for premium that I didn’t use. I had the 7 day trial,  a few months ago. But I have had the normal spotify for the past few months, so I would like to be refun...
  • Maxim
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Charged twice for family pack

Initially, I was going to pay for the family pack, and the payment didn't go through at first. I didn't think much about it and decided to redo the entire process and the payment went through.I later found out (roughly a week afterwords) that I was c...

  • Newbie
  • Initially, I was going to pay for the family pack, and the payment didn't go through at first. I didn't think much about it and decided to redo the entire process and the payment went through. I lat...
  • Maxim
  • Spotify Star
  • 509 Views
  • 1 replies
  • 1 likes
  • 509 Views
  • 1 replies
  • 1 likes