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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

150958 Views

69 replies

10 likes

Premium for Family
  • 150958 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

96758 Views

89 replies

4 likes

  • 96758 Views
  • 89 replies
  • 4 likes

Cannot Change from UK to South Africa Subscription

Hi, I am going round in circles trying to change subscription from UK to South Africa. I am based in South Africa where Spotify have recently started operating. I have been here for 4 years after originally setting up my account in the UK when I live...

Newbie

Hi,   I am going round in circles trying to change subscription from UK to South Africa.   I am based in South Africa where Spotify have recently started operating. I have been here for...

Maxim

Spotify Star

805 Views

1 replies

0 likes

  • 805 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

Why you don't add the option to pay with an maestro card. You don't accept PayPal too, so how may I pay your premium account from Romania?

Newbie

Why you don't add the option to pay with an maestro card. You don't accept PayPal too, so how may I pay your premium account from Romania? 

imattolo

Community Legend

729 Views

1 replies

0 likes

  • 729 Views
  • 1 replies
  • 0 likes

Solved!! Can't activate premium using globe prepaid load

Hi, I need help please. I can't activate premium using my prepaid globe. It keeps saying that I have insufficient credit, I currently have Php138.00 load on my prepaid so I'm wondering why it keeps saying I have insufficient balance. I already tried ...

Newbie

Hi, I need help please. I can't activate premium using my prepaid globe. It keeps saying that I have insufficient credit, I currently have Php138.00 load on my prepaid so I'm wondering why it keeps s...

AMIEL1

Newbie

71498 Views

52 replies

1 likes

  • 71498 Views
  • 52 replies
  • 1 likes

I'm Canadian but live in Brazil...what do I do?

Hi, I live in Brazil and when I try to go premium and pay, the Brazil site doesn't accept my credit card or paypal information... However, if I put my address and set up a premium Canadian account I can only use it for around a month in Brazil... Hel...

Newbie

Hi,   I live in Brazil and when I try to go premium and pay, the Brazil site doesn't accept my credit card or paypal information...   However, if I put my address and set up a premium C...

Bittencourt

Spotify Star

632 Views

1 replies

0 likes

  • 632 Views
  • 1 replies
  • 0 likes

Solved!! Cobrança indevida

Olá, estou tendo problemas com uma conta que está ativa mas não sei exatamente qual é, só estou vendo pq estou sendo debitado todo mês no meu cartão a quantia de pagamento do premium, gostaria de cancelar essa conta mas não sei como, será que é possí...

Newbie

Olá, estou tendo problemas com uma conta que está ativa mas não sei exatamente qual é, só estou vendo pq estou sendo debitado todo mês no meu cartão a quantia de pagamento do premium, gostaria de can...

Bittencourt

Spotify Star

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Can't activate Hulu account?

I just signed up for the student Spotify/Hulu deal. I am not able to log in to my Hulu account (I have never had one before). I followed the instructions followed by Hulu that should have worked, but it did not (going to account overview and clicking...

Newbie

I just signed up for the student Spotify/Hulu deal. I am not able to log in to my Hulu account (I have never had one before). I followed the instructions followed by Hulu that should have worked, but...

Keanu_C

Community Legend

782 Views

1 replies

0 likes

  • 782 Views
  • 1 replies
  • 0 likes

Superuser Contribution Legacy spotify premium gone

Hi, i have had spotify premium for around 7 years (back from before it was a subscription model)However I logged into Spotify today and it would appear I no longer have premium, why? many thanksbennieboi20

Newbie

Hi,   i have had spotify premium for around 7 years (back from before it was a subscription model) However I logged into Spotify today and it would appear I no longer have premium, why? &nbs...

Alfredo

Roadie

1670 Views

1 replies

0 likes

  • 1670 Views
  • 1 replies
  • 0 likes

Superuser Contribution Í can't go premium.

I'm trying to go premium and it says that : you can't get premium on this application. I have an iPhone se and I got the spotify app on the App Store. Is this a bug? Do I have a way to solve it?

Newbie

I'm trying to go premium and it says that : you can't get premium on this application.  I have an iPhone se and I got the spotify app on the App Store.  Is this a bug?  Do I have a ...

Alfredo

Roadie

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution paying twice

Just over a year ago i lost my debit card so i had to cancel it, the payment for spotify couldnt come out of my account so i changed payment method to paypal. I didn't notice until now but after i got my new debit card the payments started coming out...

Newbie

Just over a year ago i lost my debit card so i had to cancel it, the payment for spotify couldnt come out of my account so i changed payment method to paypal. I didn't notice until now but after i go...

Alfredo

Roadie

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot cancel paid subscription

I have a spotify account through a facebook account that is not existent anymore, and i cannot login and delete the account. Im still being billed monthly for a service i cannot access.

Newbie

I have a spotify account through a facebook account that is not existent anymore, and i cannot login and delete the account. Im still being billed monthly for a service i cannot access.

Alfredo

Roadie

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

I signed up for Premium under my phone bill.. how do I get it activated?

I have a myrogers account and linked premium to my phone bill. It isn't showing as premium and I still get ads. How do I fix this?

Newbie

I have a myrogers account and linked premium to my phone bill.   It isn't showing as premium and I still get ads.   How do I fix this?

Noah

Community Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution New subscription

I recently subscribed to Spotify, I had some trouble while signing up... and I’m now being billed for two separate accounts on two separate credit cards. Can i verify which account is associated to which credit card? Can I be credited the charges for...

Newbie

I recently subscribed to Spotify, I had some trouble while signing up... and I’m now being billed for two separate accounts on two separate credit cards. Can i verify which account is associated to w...

Alfredo

Roadie

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Trial Still Getting Charged

I had problems with Spodify before concerning my subscription. I signed up with the student discount but I was never given premuim. They told me to re sign up but it said I already redeemed my student discount so I cant get it anymore, after a while ...

Newbie

I had problems with Spodify before concerning my subscription. I signed up with the student discount but I was never given premuim. They told me to re sign up but it said I already redeemed my studen...

Alfredo

Roadie

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Payment error

I got two promo codes that will make my spotify subscription good for 2 months. I had used the first one on March and now I used the second one on April 19, 2017. It says on my account profile that my plan will renew on May 19, 2017 so I knew that th...

Visitor

I got two promo codes that will make my spotify subscription good for 2 months. I had used the first one on March and now I used the second one on April 19, 2017. It says on my account profile that m...

user-removed

Not applicable

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution New member

Attempting spotify, 1st time. Trying to do the 60day offer, enter details, credit card etc. Get message "Looks like you'v already taken similar offer" which I havn't...takes me back to credit card page and says continue, which I do....over and over a...

Casual Listener

Attempting spotify, 1st time. Trying to do the 60day offer, enter details, credit card etc. Get message "Looks like you'v already taken similar offer" which I havn't...takes me back to credit card pa...

amamba

Casual Listener

438 Views

2 replies

0 likes

  • 438 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Subscription] Questions on Hulu Bundle

I purchased a year of spotify premium in December of 2017 and just heard about the Spotify premium and Hulu bundle. My question is can i still get a deal on Hulu without being billed $12.99 a month because I already paid for a year subscription to sp...

Newbie

I purchased a year of spotify premium in December of 2017 and just heard about the Spotify premium and Hulu bundle. My question is can i still get a deal on Hulu without being billed $12.99 a month b...

Alfredo

Roadie

1045 Views

3 replies

0 likes

  • 1045 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan familiar premium con tarjeta de debito

Alguien me puede ayudar, voy a iniciar con el plan familiar premium, pero al momento de pagar no me aparece opcion para Tarjeta de debito ,,,,

Newbie

Alguien me puede ayudar, voy a iniciar con el plan familiar premium, pero al momento de pagar no me aparece opcion para Tarjeta de debito ,,,,

AdriannaRUBIO

Newbie

45892 Views

8 replies

1 likes

  • 45892 Views
  • 8 replies
  • 1 likes