Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62455 Views
- 43 replies
- 3 likes
- 62455 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8089 Views
- 23 replies
- 2 likes
- 8089 Views
- 23 replies
- 2 likes
Superuser Contribution 30- or 7-days trial?
I downloaded the 30-day trial over the internet, but in the Spotify app I would say that my 7-day trial is now starting. How long can I use the trial now?
- I downloaded the 30-day trial over the internet, but in the Spotify app I would say that my 7-day trial is now starting. How long can I use the trial now?
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- Roadie
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Cannot purchase Premium with virtual Visa debit card
Hi Guys.I recently created a new account and tried to purchase Premium with a virtual Visa prepaid card, but was advised that the only methods of payment are via credit card/PayPal/Pay Safe. I have used the virtual card on my previous account without...
- Hi Guys. I recently created a new account and tried to purchase Premium with a virtual Visa prepaid card, but was advised that the only methods of payment are via credit card/PayPal/Pay Safe. I have...
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- Newbie
- 1637 Views
- 1 replies
- 0 likes
- 1637 Views
- 1 replies
- 0 likes
Cancle free trial
HelloI put my credit card detail and sbuscribe free trial spotify around 11 Jaunary 2018 and my free trail will be expired on 11 Faburary 2018. However, I can't download spotify app so I am unable to listen music. Hence I want to cancel before 11 Feb...
- Hello I put my credit card detail and sbuscribe free trial spotify around 11 Jaunary 2018 and my free trail will be expired on 11 Faburary 2018. However, I can't download spotif...
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- Regular
- 233 Views
- 2 replies
- 0 likes
- 233 Views
- 2 replies
- 0 likes
Solved!! Flac files?
Hi,With premium account, can i download music songs in flac file? If i make my account premium only for one month, can i download all my library? Thanks
- Hi, With premium account, can i download music songs in flac file? If i make my account premium only for one month, can i download all my library? Thanks
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- Casual Listener
- 722 Views
- 2 replies
- 0 likes
- 722 Views
- 2 replies
- 0 likes
Spotify Family Problems
Can't use family plan for week long trip in Portugal? Shared acc with me and my mom. This is dumb af.
- Can't use family plan for week long trip in Portugal? Shared acc with me and my mom. This is dumb af.
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- Casual Listener
- 258 Views
- 2 replies
- 0 likes
- 258 Views
- 2 replies
- 0 likes
Can't accept family plan invitation
Hi, We recently downgraded our famiy account to "Free" because of something with my mother's credit card. I don't really know what happened. So now we just upgraded again to our premium family plan but When I try to accept the invitation it says: "Yo...
- Hi, We recently downgraded our famiy account to "Free" because of something with my mother's credit card. I don't really know what happened. So now we just upgraded again to our premium family plan b...
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- Newbie
- 347 Views
- 4 replies
- 0 likes
- 347 Views
- 4 replies
- 0 likes
premium subscription and playlists....everything is gone!
i have a premium subscription since 2015 i guess....it was always fine...untill today. it suddenly looked strange, my playlists were gone and it said i did not have a premium account. but i do. i did change my password today cause i had to log in and...
- i have a premium subscription since 2015 i guess....it was always fine...untill today. it suddenly looked strange, my playlists were gone and it said i did not have a premium account. but i do. i did...
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- Casual Listener
- 287 Views
- 4 replies
- 0 likes
- 287 Views
- 4 replies
- 0 likes
Asking for premium
Need help. I already subscribe for the premium but spotify wont play and still asking me to get the premium.
- Need help. I already subscribe for the premium but spotify wont play and still asking me to get the premium.
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- Spotify Star
- 324 Views
- 5 replies
- 0 likes
- 324 Views
- 5 replies
- 0 likes
Cant buy spotify premium
So ive been trying to purchase spotify premium for a friends account using paypal but it keeps redirecting me back to the premium home screen every time I press Agree and Confirm. Im currently using the same paypal account for another spotify account...
- So ive been trying to purchase spotify premium for a friends account using paypal but it keeps redirecting me back to the premium home screen every time I press Agree and Confirm. Im currently using ...
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- Spotify Star
- 346 Views
- 1 replies
- 0 likes
- 346 Views
- 1 replies
- 0 likes
Your last payment didn’t work
Hi, i recently got got a new phone and I have lost family premium... a red screen comes up and says your last payment didn’t work but I have family premium!!!! How can I fix this? It frickin frustrating!
- Hi, i recently got got a new phone and I have lost family premium... a red screen comes up and says your last payment didn’t work but I have family premium!!!! How can I fix this? It frickin...
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- Casual Listener
- 436 Views
- 2 replies
- 0 likes
- 436 Views
- 2 replies
- 0 likes
Double Charging: 2 Paid Subscriptions in Single Account
Hi, Spotify! I was charged twice for my subscription. At first, I tried the student option, filled out the payment page but eventually cancelled it. I, then, chose the Family premium. Please return the amount that was wrongfully charged. Thanks!
- Hi, Spotify! I was charged twice for my subscription. At first, I tried the student option, filled out the payment page but eventually cancelled it. I, then, chose the Family premium. Please return t...
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- Newbie
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes
Cancelling premium trial, without removing premium.
How would I go about doing this, as I want a 0% change that I'll be charged.
- How would I go about doing this, as I want a 0% change that I'll be charged.
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- Newbie
- 298 Views
- 4 replies
- 0 likes
- 298 Views
- 4 replies
- 0 likes
Premium for Students
I tried getting the student premium but i couldn’t be verified that i was a student so i couldnt get it. But i was charged two separate times for $4.99
- I tried getting the student premium but i couldn’t be verified that i was a student so i couldnt get it. But i was charged two separate times for $4.99
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- Casual Listener
- 353 Views
- 4 replies
- 0 likes
- 353 Views
- 4 replies
- 0 likes
Subscription failure and loss of music library
As of today my music in my spotfiy has been missing and now all of a sudden it says im on a free account when it shows i payed for it on the 5th February. All I want is my music back and my account to be back in order.
- As of today my music in my spotfiy has been missing and now all of a sudden it says im on a free account when it shows i payed for it on the 5th February. All I want is my music back and my account t...
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- Newbie
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
I need a refund
I paid the wrong spotify account today, i instantly canceled and it says that I will have premium service for the next 30 days.. I'd like a refund so that I can loginto the correct spotify account and pay for permium service
- I paid the wrong spotify account today, i instantly canceled and it says that I will have premium service for the next 30 days.. I'd like a refund so that I can loginto the correct spotify account an...
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- Spotify Star
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Solved!! Family plan for different addresses
Hi. Can I to subscribe Family Plan to use in different addresses? Actually to share with friends too. If yes, I will subscribe soon.
- Hi. Can I to subscribe Family Plan to use in different addresses? Actually to share with friends too. If yes, I will subscribe soon.
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- Casual Listener
- 1068 Views
- 2 replies
- 0 likes
- 1068 Views
- 2 replies
- 0 likes
Nao consigo assinar o premium
Nao consigo fazer minha assinatura premium, toda vez que tento assinar aparece a seguinte mensagem:''Falha no pagamento. Tente novamente ou use outra forma de pagamento. Obter ajuda''o que fazer?
- Nao consigo fazer minha assinatura premium, toda vez que tento assinar aparece a seguinte mensagem: '' Falha no pagamento. Tente novamente ou use outra forma de pagamento. Obter ajuda'' o q...
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- Newbie
- 682 Views
- 3 replies
- 7 likes
- 682 Views
- 3 replies
- 7 likes
Paying for Spotify via Apple Store
Currently paying for Spotify via the Apple Store but my app is not showing as premium. So I am stuck on the free even though I am paying for via App Store and my emails are different because I originally logged in with facebook
- Currently paying for Spotify via the Apple Store but my app is not showing as premium. So I am stuck on the free even though I am paying for via App Store and my emails are different because I origin...
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- Spotify Star
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Spotify Premium Refund
Hi Guys, Last week my little brother accidently signed for Spotify Premium, and payed 199.00 BRL (Brazillian money). I Contacted Spotify by chat somehow and a guy called Phillip helped me. He cancelled my subscription AND said I was to receive a refu...
- Hi Guys, Last week my little brother accidently signed for Spotify Premium, and payed 199.00 BRL (Brazillian money). I Contacted Spotify by chat somehow and a guy called Phillip hel...
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- Casual Listener
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
[Subscription] Decreasing subscription price for long term subscribers
It says that my subscription is «Free».I’ve had Premium for more than 6 months and my dad has paid every month,well automatically...But few days ago I had Premium,but on the top of the screen it said something about the payment and playlist in red......
- It says that my subscription is «Free».I’ve had Premium for more than 6 months and my dad has paid every month,well automatically...But few days ago I had Premium,but on the top of the screen it said...
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- Casual Listener
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes