Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
4 hours ago
ab01545945
Visitor
79542 Views
50 replies
3 likes

79542 Views
50 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10046 Views
23 replies
2 likes

10046 Views
23 replies
2 likes

Superuser Contribution Premium Payment using prepaid credit card

Hey spotify people. just curious if i can pay for a yearly subscritpion to premium using a pre paid visa card in Canada??

jr_chipman
Newbie
Hey spotify people. just curious if i can pay for a yearly subscritpion to premium using a pre paid visa card in Canada??
2018-02-24 7:41:44 PM
2018-03-03 2:55:33 AM
Alfredo
Roadie
854 Views
1 replies
0 likes

854 Views
1 replies
0 likes

Superuser Contribution My Premium is saying It's failed when the money has transfered

On Spotify, I have premium for £9.99 a month. When I clicked on it, a message came up saying that It had failed which I didn't understand because the money has transfered from my account and it wont let me use it

thebrieebella
Newbie
On Spotify, I have premium for £9.99 a month. When I clicked on it, a message came up saying that It had failed which I didn't understand because the money has transfered from my account and it wont ...
2018-02-24 1:00:58 PM
2018-03-03 2:53:16 AM
Alfredo
Roadie
178 Views
1 replies
0 likes

178 Views
1 replies
0 likes

Re: How to subsribe to premium for first time

why cant i use a money order[type of check] to buy premium ?

drumharpman
Casual Listener
why cant i use a money order[type of check] to buy premium ?
2017-10-27 9:40:34 AM
2018-03-03 1:41:40 AM
drumharpman
Casual Listener
212 Views
1 replies
0 likes

212 Views
1 replies
0 likes

Trouble updating paying method

Hello,I have tried to change/update my creditcard several times (with different creditcards).Everytime I enter the data, there seems to be an error...I have no idea why this is, because all my creditcards work.Can someone help me with this?Greets

arivhave
Newbie
Hello, I have tried to change/update my creditcard several times (with different creditcards). Everytime I enter the data, there seems to be an error... I have no idea why this is, because all my ...
2018-03-02 6:19:30 PM
2018-03-02 7:33:17 PM
Lucacks
Newbie
204 Views
1 replies
0 likes

204 Views
1 replies
0 likes

Says I need Premium when I already have it

I have been listening on my Yamaha receiver for months and all of a sudden, the Spotify client on Ubuntu won't connect and the receiver says Need Premium. My subscription is up to date, I've tried all the things suggested on the web, reinstalled the ...

PeteC13
Casual Listener
I have been listening on my Yamaha receiver for months and all of a sudden, the Spotify client on Ubuntu won't connect and the receiver says Need Premium. My subscription is up to date, I've tr...
2018-02-10 3:27:18 PM
2018-03-02 6:54:11 PM
MattSuda
Spotify Star
2243 Views
11 replies
1 likes

2243 Views
11 replies
1 likes

Payment refused

Spotify app is telling that my payment method is failing, have tried 2 alternate forms and is failing again... is this a widespread problem now ?

ingejc
Casual Listener
Spotify app is telling that my payment method is failing, have tried 2 alternate forms and is failing again... is this a widespread problem now ?
2018-03-01 6:31:58 PM
2018-03-02 6:36:17 PM
Barisaydin
Newbie
316 Views
4 replies
1 likes

316 Views
4 replies
1 likes

Am I being scammed???

My wife's account was randomly changed from a student account to a normal premium one. When she called to figure out why the person on the line asked her to purchase an iTunes gift card and to call him back with the info from the card because our "IP...

Tsandvick13
Newbie
My wife's account was randomly changed from a student account to a normal premium one. When she called to figure out why the person on the line asked her to purchase an iTunes gift card and to ...
2018-03-01 11:16:20 PM
2018-03-02 6:26:49 PM
Robert_W
Community Legend
237 Views
2 replies
0 likes

237 Views
2 replies
0 likes

14 the February deal not given ?

Hey I just got started my premium trial on the 14th and I tried to check if I had the 60 days and it says I'm not eligible. I was wondering why this was, since I have never had a Spotify premium membership till today so I thought I would have the 60 ...

user-removed
Visitor
Hey I just got started my premium trial on the 14th and I tried to check if I had the 60 days and it says I'm not eligible. I was wondering why this was, since I have never had a Spotify premiu...
2018-03-01 2:22:26 PM
2018-03-02 4:58:45 PM
Tom
Community Legend
248 Views
3 replies
0 likes

248 Views
3 replies
0 likes

Deleting account

I tried to get the 3 month trial for 99 cents a month. The transaction went through and I payed a dollar however I didn’t end up getting Spotify premium. I didn’t get charged for the next two months so I though it was just a small glitch and I have s...

Jazzyyy13579
Newbie
I tried to get the 3 month trial for 99 cents a month. The transaction went through and I payed a dollar however I didn’t end up getting Spotify premium. I didn’t get charged for the next two months ...
2018-03-02 11:15:56 AM
2018-03-02 4:53:23 PM
Tom
Community Legend
268 Views
2 replies
0 likes

268 Views
2 replies
0 likes

Solved!! Spotify in Korea

So I'm in Koreaand I want to use SpotifyI created an account for Spotifyand want to buy a premium accountbut since I'm in Korea I can't purchase itIs there a solution?

ehddbs8482
Newbie
So I'm in Korea and I want to use Spotify I created an account for Spotify and want to buy a premium account but since I'm in Korea I can't purchase it Is there a solution?
2018-03-02 3:35:42 PM
2018-03-02 4:52:02 PM
Maxim
Spotify Star
1159 Views
1 replies
0 likes

1159 Views
1 replies
0 likes

Vodafone Enertainment Pack to include Spotify and annual subscription

Hi folks, I have just changed my Vodafone plan to their Entertainment Pack, which includes free Premium Spotify, however I had forgotten that I had paid up front for an annual subscription directly with Spotify and so am unable to take up the offer. ...

thistleboy1
Casual Listener
Hi folks, I have just changed my Vodafone plan to their Entertainment Pack, which includes free Premium Spotify, however I had forgotten that I had paid up front for an annual subscription d...
2018-03-02 11:37:29 AM
2018-03-02 11:41:33 AM
Maxim
Spotify Star
227 Views
3 replies
0 likes

227 Views
3 replies
0 likes

Account was switched to Family plan without my consent

I was charged 14.99 this month instead of my normal 9.99 and did not authorize this change.

mrcatbr3ad
Casual Listener
I was charged 14.99 this month instead of my normal 9.99 and did not authorize this change.
2018-03-02 5:50:57 AM
2018-03-02 9:35:49 AM
Maxim
Spotify Star
241 Views
1 replies
0 likes

241 Views
1 replies
0 likes

Unknown person on account

I just discored this person in here, I believe my account has been compromised.

mrcatbr3ad
Casual Listener
I just discored this person in here, I believe my account has been compromised.
2018-03-02 5:54:21 AM
2018-03-02 9:35:08 AM
Maxim
Spotify Star
173 Views
1 replies
0 likes

173 Views
1 replies
0 likes

Spotify just charged me the student membership without even doing the legibility test + no premium

Now I cannot make the test to prove legibility for the promo, I dont have premium and worse, my money is gone... Please help me.

duvifuss
Casual Listener
Now I cannot make the test to prove legibility for the promo, I dont have premium and worse, my money is gone... Please help me.
2017-10-05 5:52:56 AM
2018-03-02 9:11:26 AM
beratbbk
Newbie
286 Views
4 replies
0 likes

286 Views
4 replies
0 likes

Way to listen on multiple devices on the same account?

My roommate has recently jumped into Spotify and I let him use my account for a while since without a phone I wasn't using my account as much, and we're usually together anyways so it just made sense. However, lately we've been running into the issue...

Illuvial
Newbie
My roommate has recently jumped into Spotify and I let him use my account for a while since without a phone I wasn't using my account as much, and we're usually together anyways so it just made sense...
2018-03-02 7:07:31 AM
2018-03-02 9:08:33 AM
jsannn
Community Legend
219 Views
1 replies
0 likes

219 Views
1 replies
0 likes

Automatically shuffling when i press a song.

I have premium and most my music works but theres some songs that when i press it it wont playa nd will play a different song. I am a premium user and the songs i want to listen to wont play. As soon as i press the song it plays another song from my ...

user-removed
Visitor
I have premium and most my music works but theres some songs that when i press it it wont playa nd will play a different song. I am a premium user and the songs i want to listen to wont play. As soon...
2018-02-27 3:10:22 AM
2018-03-02 5:57:40 AM
user-removed
Not applicable
244 Views
2 replies
0 likes

244 Views
2 replies
0 likes

Free one year spotify premium

I got an advertisement on my Instagram today that said get free Spotify premium for one year. I then closed it to put in my card details later but it seems that I can't find the advertisement again and maybe it was a fraud in the first place. But is ...

hana_p
Casual Listener
I got an advertisement on my Instagram today that said get free Spotify premium for one year. I then closed it to put in my card details later but it seems that I can't find the advertisement ag...
2018-02-26 7:21:18 AM
2018-03-02 3:08:49 AM
hana_p
Casual Listener
5925 Views
4 replies
1 likes

5925 Views
4 replies
1 likes

Charged me 4 times

Spotify charged me 4.99 for the student discount 4 times when I signed up. Need to be reimbursed for that.

Andie4
Newbie
Spotify charged me 4.99 for the student discount 4 times when I signed up. Need to be reimbursed for that.
2018-03-01 8:26:03 PM
2018-03-01 12:09:00 AM
Robert_W
Community Legend
252 Views
2 replies
0 likes

252 Views
2 replies
0 likes

I have been charged by months for an account never used before

How you can assist me to cancell it?I have only a reference number I have in my bank statement. Regards

FHERCARRILLO
Newbie
How you can assist me to cancell it? I have only a reference number I have in my bank statement. Regards
2018-03-01 1:53:38 PM
2018-03-01 11:34:47 PM
EthanS1
Community Legend
321 Views
1 replies
0 likes
charged by months

321 Views
1 replies
0 likes

Solved!! You got my credit card info from scribd.com without my consent

About three weeks ago I used a virtual credit card in scribd to test their the trial plan, I decided to cancel 5 days after (btw it was several days before the trial period end date). Anyway, today I got a charge from spotify, and I know for sure tha...

spotifyrobbedme
Casual Listener
About three weeks ago I used a virtual credit card in scribd to test their the trial plan, I decided to cancel 5 days after (btw it was several days before the trial period end da...
2017-04-28 6:08:15 PM
2018-03-01 8:41:37 PM
Andreas777
Newbie
10586 Views
7 replies
0 likes

10586 Views
7 replies
0 likes

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