Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62455 Views
- 43 replies
- 3 likes
- 62455 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8089 Views
- 23 replies
- 2 likes
- 8089 Views
- 23 replies
- 2 likes
60 day trial not showing up
I decided to take the 60 day trail since it showed up in the app. After signing up it only shows 30 days as part of my trail. I have never subscribed before. Is there any way to fix this?
- I decided to take the 60 day trail since it showed up in the app. After signing up it only shows 30 days as part of my trail. I have never subscribed before. Is there any way to fix this?
-
-
- Community Legend
- 256 Views
- 3 replies
- 0 likes
- 256 Views
- 3 replies
- 0 likes
Free month for student discount
I just upgrated my spotify account and I thought the first month was for free.Is this not available for a student? Because I was charged for the first month of use.
- I just upgrated my spotify account and I thought the first month was for free.Is this not available for a student? Because I was charged for the first month of use.
-
-
- Community Legend
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
membresia familiar
Hola! Si hace un año, exactamente en el mes de junio del 2016, contrate el servicio de membresia familiar premium, a partir de este mes de julio el resto de mis familiares que estan incluidos en el plan ya no cuenta con el servicio , porque razon? se...
- Hola! Si hace un año, exactamente en el mes de junio del 2016, contrate el servicio de membresia familiar premium, a partir de este mes de julio el resto de mis familiares que estan incluidos en el p...
-
-
- Newbie
- 245 Views
- 1 replies
- 0 likes
- 245 Views
- 1 replies
- 0 likes
Premiun for students
I got premiun for Stundts on spotify and I'm paying every month but I still don't get premiun account, still normal I can't even listen to music offline, what should I do ?
- I got premiun for Stundts on spotify and I'm paying every month but I still don't get premiun account, still normal I can't even listen to music offline, what should I do ?
-
-
- Community Legend
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Doubled charged
Hi, I tried to go for the student premium account as I am PhD student in Norway. The problem is that here, we don't receive a student number so I can't send the student ID. I introduced my credit card information for that and when I saw I couldn't go...
- Hi, I tried to go for the student premium account as I am PhD student in Norway. The problem is that here, we don't receive a student number so I can't send the student ID. I introduced my...
-
-
- Community Legend
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Monthly and yearly subscription
Hello, I paid 59 € (yearly Premium subscription fee) to you via PayPal on 25th of December and I see just now, that you are still charging my debit card with the monthly fees 5,99 € / per month. I have two extra payments now:1st on 29th of December2n...
- Hello, I paid 59 € (yearly Premium subscription fee) to you via PayPal on 25th of December and I see just now, that you are still charging my debit card with the monthly fees 5,99 € / per mo...
-
-
- Community Legend
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Why limit offline music for premium payers?
This is the 3rd time I have to recreate a playlist with limited music just so I can download it for travel listening. What's the point of paying and not having limitless download access the way itunes or google do?
- This is the 3rd time I have to recreate a playlist with limited music just so I can download it for travel listening. What's the point of paying and not having limitless download access the way...
-
-
- Community Legend
- 247 Views
- 1 replies
- 0 likes
- 247 Views
- 1 replies
- 0 likes
Pay for Premium but only showing free version
I noticred recently that I am paying for the premium account, but when I log in I am only seeing the free acccount. If I log in with facebook- its showing the same thing. I would love the premium option - especially since I am paying - but cannot fig...
- I noticred recently that I am paying for the premium account, but when I log in I am only seeing the free acccount. If I log in with facebook- its showing the same thing. I would love the premium opt...
-
-
- Community Legend
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Solved!! Spotify student with Hulu stopped working
I am a student at Trinity University, and I had a Spotify student account for about a year, and when I tried re-entering my account information, it said that Spotify cannot confirm that I am a student. I also had the deal with Hulu, so that went away...
- I am a student at Trinity University, and I had a Spotify student account for about a year, and when I tried re-entering my account information, it said that Spotify cannot confirm that I am a studen...
-
-
- Community Legend
- 998 Views
- 1 replies
- 0 likes
- 998 Views
- 1 replies
- 0 likes
How can I upgrade to Family plan if I already availed of the one year discount price?
I availed of the one year discounted subscription plan here in the Philippines. I now want to upgrade to the family plan. Do I have to cancel my prepaid subscription? I it possible to just pay for the difference in th e price?
- I availed of the one year discounted subscription plan here in the Philippines. I now want to upgrade to the family plan. Do I have to cancel my prepaid subscription? I it possible to jus...
-
-
- Community Legend
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Payments
Why are you taking two lots of payment for one account???
- Why are you taking two lots of payment for one account???
-
-
- Community Legend
- 239 Views
- 3 replies
- 0 likes
- 239 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Convert to different country, credit card not accepted?
Hi,I recently moved back to Denmark from Sweden.But I can't change my country, the box in my profile is greyed out, and the help docs say I need to update my payment information first to be able to change it to Denmark. But I just get:Spotify isn't a...
- Hi, I recently moved back to Denmark from Sweden. But I can't change my country, the box in my profile is greyed out, and the help docs say I need to update my payment information first to be able ...
-
-
- Newbie
- 688 Views
- 2 replies
- 0 likes
- 688 Views
- 2 replies
- 0 likes
changing payment date
If my payment date is the 3rd of the month and I want it changed to the 6th of the month when I turn it off and turn it back on,on the 6th will my first payment come out then or the followig month?
- If my payment date is the 3rd of the month and I want it changed to the 6th of the month when I turn it off and turn it back on,on the 6th will my first payment come out then or the followig month?
-
-
- Composer
- 272 Views
- 1 replies
- 0 likes
- 272 Views
- 1 replies
- 0 likes
Solved!! Can't play on Connect device Yamaha RX-V677, "need premium"
If I wann try to Playback on my Yamaha RX-V677 AVR it says "need premium" on the device display. Any other Connect device (Fire TV, Tablet, Windows) works well. I have allready Powerd off/on, disconnected and reconnected all my my devices via online ...
- If I wann try to Playback on my Yamaha RX-V677 AVR it says "need premium" on the device display. Any other Connect device (Fire TV, Tablet, Windows) works well. I have allready Powerd off/on,&nb...
-
-
- Newbie
- 9236 Views
- 6 replies
- 1 likes
- 9236 Views
- 6 replies
- 1 likes
Superuser Contribution Kicked off family sharing
I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the family plan, is there any way I can get back onto the...
- I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the fa...
-
-
- Casual Listener
- 518 Views
- 2 replies
- 0 likes
-
Family PlanHelp
- 518 Views
- 2 replies
- 0 likes
how do i delete entire library instead of one at song at a time?
how do i delete entire library instead of one at song at a time?
- how do i delete entire library instead of one at song at a time?
-
-
- Casual Listener
- 293 Views
- 2 replies
- 0 likes
- 293 Views
- 2 replies
- 0 likes
Superuser Contribution Cancelled Facebook account
I deleted my Facebook account but I was signed up on Spotify with that account, now Spotify doesn't allow me to use the same credit card, what should I do?
- I deleted my Facebook account but I was signed up on Spotify with that account, now Spotify doesn't allow me to use the same credit card, what should I do?
-
-
- Roadie
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Superuser Contribution Cancel Spotify Account
How can I cancel Spotify? I am being charged $ 9.99 a month and I never use it. Also, when I followed the instructions on how to cancel on an Android it told me I didnt have a premium account. If so, how come i have been charged $9.99 a month for the...
- How can I cancel Spotify? I am being charged $ 9.99 a month and I never use it. Also, when I followed the instructions on how to cancel on an Android it told me I didnt have a premium account. ...
-
-
- Roadie
- 261 Views
- 1 replies
- 0 likes
- 261 Views
- 1 replies
- 0 likes
Can't update payment details after renewing card
Hello,My debit card just expired in July and I have gotten a new one to replace it. The card number remains the same, though the 3-digit security code and the expiration date have changed.I've received the notice that I need to update my information,...
- Hello, My debit card just expired in July and I have gotten a new one to replace it. The card number remains the same, though the 3-digit security code and the expiration date have changed. I...
-
-
- Newbie
- 518 Views
- 2 replies
- 0 likes
- 518 Views
- 2 replies
- 0 likes
Re: I thought I signed up for 60 day free trial
I signed up for the 60 day trial through girlboss but ended up with the 30-day trial.
- I signed up for the 60 day trial through girlboss but ended up with the 30-day trial.
-
-
- Newbie
- 294 Views
- 1 replies
- 0 likes
- 294 Views
- 1 replies
- 0 likes