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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53475 Views
  • 32 replies
  • 3 likes
  • 53475 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6859 Views
  • 23 replies
  • 2 likes
  • 6859 Views
  • 23 replies
  • 2 likes

Spotify Family - Father's android cannot play any songs

Hi, I pay for spotify family membership for my family. We are at the same address, and up until a few weeks ago he was able to play songs on his phone. He ahd to reset his phone and lost some of his playlists and now can't play any music. He has no o...

  • Newbie
  • Hi,   I pay for spotify family membership for my family. We are at the same address, and up until a few weeks ago he was able to play songs on his phone. He ahd to reset his phone and lost som...
  • jsannn
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Lost my playlist once I subscribed. Is it able to be retrieved?

Ive had spotify for 5 years with thousands of songs--and I finally subscribed today under the same user name and password--but all my music is gone!!!! Is there a way to retrieve them?

  • Newbie
  • Ive had spotify for 5 years with thousands of songs--and I finally subscribed today under the same user name and password--but all my music is gone!!!! Is there a way to retrieve them? 😞
  • user-removed
  • Not applicable
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Family Membership

Hello,my family is considering to change from itunes to spotify. Right now I am the only one using Spotify in my family. The problem is we are not living in the same house and therefore do not have the same adress. The rules of the membership subscri...

  • Casual Listener
  • Hello, my family is considering to change from itunes to spotify. Right now I am the only one using Spotify in my family. The problem is we are not living in the same house and therefore do not have...
  • Maxim
  • Spotify Star
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Familiar plan

Hi, like two days ago a familiar bougth the premium plan and i recived the mail and complete but when i enter to the account is like i didn't do anything, try like 3 times and nothing, please help

  • Newbie
  • Hi, like two days ago a familiar bougth the premium plan and i recived the mail and complete but when i enter to the account is like i didn't do anything, try like 3 times and nothing, please help
  • Tom
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Paid a yearly subscription and now want to upgrade to Family.

I recently paid for an anual subscription for premium. Now I would like to upgrade to family. How can i achieve this without paying double? Can I cancell my year subscrition and switch back to monthly payments in order to upgrade to family?

  • Newbie
  • I recently paid for an anual subscription for premium. Now I would like to upgrade to family. How can i achieve this without paying double? Can I cancell my year subscrition and switch back to monthl...
  • Tom
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone Premium Still Being Charged

Hi,I signed up to Vodafone in January and received the free connection to Spotify Premium. Despite this, I am still being charged every month by Spotify.I never provided Vodafone with the details of the account being charged.I only have one Spotify a...

  • Newbie
  • Hi, I signed up to Vodafone in January and received the free connection to Spotify Premium. Despite this, I am still being charged every month by Spotify. I never provided Vodafone with the details...
  • user-removed
  • Not applicable
  • 1102 Views
  • 4 replies
  • 0 likes
  • 1102 Views
  • 4 replies
  • 0 likes

Solved!! Money

Hey so i was trying to buy spotify premium for students and i put my debt card details. But only at the next step i found out high school students dont get the discount so i was like screw it but the $6 had still been taken from my available funds. W...

  • Newbie
  • Hey so i was trying to buy spotify premium for students and i put my debt card details. But only at the next step i found out high school students dont get the discount so i was like screw it but the...
  • Maxim
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

$9.99/month

What happened to the $9.99 a month subscription. Had to get a new bank card so Spotify was unable to charge me this monthmonth .When I went to input the new card the only subscriptions I saw were for students (which I am not eligible for) and a stupi...

  • Newbie
  • What happened to the $9.99 a month subscription. Had to get a new bank card so Spotify was unable to charge me this monthmonth .When I went to input the new card the only subscriptions I saw were for...
  • Ezrabecker11
  • Newbie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Premium Feature

How long does it take to activate the premium feature when you pay with credit card?

  • Newbie
  • How long does it take to activate the premium feature when you pay with credit card?
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Maxis music unlimited pass

How do i connect to Maxis music unlimited on spotify? I've paid for it on maxis but my spotify account is still on the Free one

  • Newbie
  • How do i connect to Maxis music unlimited on spotify? I've paid for it on maxis but my spotify account is still on the Free one
  • Maxim
  • Spotify Star
  • 769 Views
  • 1 replies
  • 0 likes
  • 769 Views
  • 1 replies
  • 0 likes

My card was charged even if I did not successfully register for premium account

Today I tried to avail of the Spotify student discount. It was my first time and I didn't know how it usually goes. I entered my payment details but after that Spotify directed me to a something called SheerID because they said only verified schools ...

  • Casual Listener
  • Today I tried to avail of the Spotify student discount. It was my first time and I didn't know how it usually goes. I entered my payment details but after that Spotify directed me to a something call...
  • pcyeol
  • Casual Listener
  • 462 Views
  • 3 replies
  • 1 likes
  • 462 Views
  • 3 replies
  • 1 likes

Payment doesn't happening

Hello, i couldn't pay for this month's charge. I have delayed it and it asks me to change my card info, and i tried to change but failed even though i have enough money for the charge in my card

  • Casual Listener
  • Hello, i couldn't pay for this month's charge. I have delayed it and it asks me to change my card info, and i tried to change but failed even though i have enough money for the charge in my card
  • anthonypatty
  • Casual Listener
  • 372 Views
  • 4 replies
  • 0 likes
  • 372 Views
  • 4 replies
  • 0 likes

How to get HiFi?

Anyone know when FLAC or HiFi will be made available? Can I request a beta set up now?

  • Newbie
  • Anyone know when FLAC or HiFi will be made available?  Can I request a beta set up now?  
  • user-removed
  • Not applicable
  • 964 Views
  • 3 replies
  • 1 likes
  • 964 Views
  • 3 replies
  • 1 likes

Solved!! Problem with GLOBE Prepaid mode of payment for Premium

Hi! I have 130 load balance on my Globe number and I can't access to premium. It always says"Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment method." I have tried it for a couple of times already a...

  • Newbie
  • Hi!  I have 130 load balance on my Globe number and I can't access to premium. It always says "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another paym...
  • Nienda
  • Newbie
  • 8264 Views
  • 10 replies
  • 0 likes
  • 8264 Views
  • 10 replies
  • 0 likes

Credit card still being charged me without using my account

Hi, Please help me to resolve this. I purchased my subcription account thru credit card then i forgot my log in credentials. Im not planning to cut it but i wanted to use it instead. how can i get to it considering i only had the transaction number s...

  • Casual Listener
  • Hi,   Please help me to resolve this. I purchased my subcription account thru credit card then i forgot my log in credentials. Im not planning to cut it but i wanted to use it instead. how can...
  • jsannn
  • Community Legend
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution I change the country and lost premium I cannot log

I recently changed my country (now I am living in Germany) and the spotfy does not accept my debit german Card, I lost my premium and now I cannot log in my own account (it is blocked to print screen too)

  • Casual Listener
  • I recently changed my country (now I am living in Germany) and the spotfy does not accept my debit german Card, I lost my premium and now I cannot log in my own account (it is blocked to print screen...
  • kaueserra
  • Casual Listener
  • 418 Views
  • 3 replies
  • 0 likes
  • 418 Views
  • 3 replies
  • 0 likes

Showing double subscription

I have subscribed for premium on my phone and on the desktop app but when i open my account on browser it said its free

  • Visitor
  • I have subscribed for premium on my phone and on the desktop app but when i open my account on browser it said its free
  • Sebasty
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Another Payments Options for Chile

Seriously, we need some other options for payments. Here, most people doesn't handle international credit cards, yet national debit it's the most common one, so, if you could please do something about this you could get a lot of new suscriptors, beca...

  • Newbie
  • Seriously, we need some other options for payments. Here, most people doesn't handle international credit cards, yet national debit it's the most common one, so, if you could please do something abou...
  • Tom
  • Community Legend
  • 841 Views
  • 1 replies
  • 0 likes
  • 841 Views
  • 1 replies
  • 0 likes

Solved!! [Premium] No heart, no dislike button

Hi, in Spotify free, in the android app I had a "heart" button and a "dislike" button for each and every song. However, when I switched to premium I just have a "save" button (when listening to radio, there is thumps up and thumps down, I did realize...

  • Regular
  • Hi,   in Spotify free, in the android app I had a "heart" button and a "dislike" button for each and every song. However, when I switched to premium I just have a "save" button (when listening...
  • Tom
  • Community Legend
  • 31059 Views
  • 10 replies
  • 4 likes
  • dislike
    heart
    Premium
  • 31059 Views
  • 10 replies
  • 4 likes

How to share invite non premium users on Discord when I have premium?

So I have Spotify premium but I would also like to share what I'm listening to with non-premium users through Discord, is there a way to do that without making a second account?

  • Casual Listener
  • So I have Spotify premium but I would also like to share what I'm listening to with non-premium users through Discord, is there a way to do that without making a second account? 
  • Tom
  • Community Legend
  • 28563 Views
  • 1 replies
  • 0 likes
  • 28563 Views
  • 1 replies
  • 0 likes