Solved!! Listen to different playlists at the same time with Premium Duo
Moderator
119191 Views
36 replies
0 likes
- 119191 Views
- 36 replies
- 0 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Solved!! How do I buy more listening hours for audiobooks
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
150659 Views
69 replies
10 likes
Premium for Family
- 150659 Views
- 69 replies
- 10 likes
Solved!! Basic Individual plan vs any premium plan
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
96439 Views
89 replies
4 likes
- 96439 Views
- 89 replies
- 4 likes
Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
296117 Views
163 replies
13 likes
- 296117 Views
- 163 replies
- 13 likes
¿Puedo pagar con tarjeta de débito?
Hola, alguien sabe si se puede pagar con tarjeta de débito?
Hola, alguien sabe si se puede pagar con tarjeta de débito?
Spotify Star
397 Views
1 replies
0 likes
- 397 Views
- 1 replies
- 0 likes
Payment Failed
I'm unable to subscribe for premium. It only said payment failed without any reason. I made sure the credit card is correct and available (I buy a lot from AppStore so that's not the reason). Maybe an issue when the country is Vietnam? I used Free Pr...
I'm unable to subscribe for premium. It only said payment failed without any reason. I made sure the credit card is correct and available (I buy a lot from AppStore so that's not the reason). Maybe a...
Casual Listener
503 Views
2 replies
0 likes
- 503 Views
- 2 replies
- 0 likes
The Moment you realise it was another App
It was a **bleep** apple scan app debiting my account. Spotify is awesome. Sorry for the confusion.
It was a **bleep** apple scan app debiting my account. Spotify is awesome. Sorry for the confusion.
Spotify Star
651 Views
1 replies
0 likes
- 651 Views
- 1 replies
- 0 likes
Payment for student discount successfully deducted from my card but my account is still not premium
I paid for the student discount since my son doesnt have his own credit card i let him use my account. But until now it says free. The payment is already deducted from my account.
I paid for the student discount since my son doesnt have his own credit card i let him use my account. But until now it says free. The payment is already deducted from my account.
Spotify Star
2771 Views
5 replies
0 likes
- 2771 Views
- 5 replies
- 0 likes
Estou sendo cobrada sem receber o produto. Estou pagando ha 5 meses e nao tenho acesso ao premium.
Estou pagando esta **bleep** ha cinco meses sem conseguir uma solução . Quero meu dinheiro de volta ou abrirei processo.
Estou pagando esta **bleep** ha cinco meses sem conseguir uma solução . Quero meu dinheiro de volta ou abrirei processo.
Spotify Star
716 Views
1 replies
1 likes
- 716 Views
- 1 replies
- 1 likes
Spotify premium working during a trip?
Hi everyone, I live in Canada and I'm currently signed up with Spotify premium. I'm going on a trip to the United States and I'd like to know if my Spotify's gonna work while i'm there too.
Hi everyone, I live in Canada and I'm currently signed up with Spotify premium. I'm going on a trip to the United States and I'd like to know if my Spotify's gonna work while i'm there too.
Community Legend
660 Views
1 replies
0 likes
- 660 Views
- 1 replies
- 0 likes
I cant pay premium with paypal
I had premium membership since a long time ago (3 years) and I have being paying with Paypal.Sincre February I couldnt pay it again and I switch to the free account.Now I can pay it again but when I was going to pay it, it didnt show me the option to...
I had premium membership since a long time ago (3 years) and I have being paying with Paypal. Sincre February I couldnt pay it again and I switch to the free account. Now I can pay it again but whe...
Newbie
651 Views
1 replies
0 likes
- 651 Views
- 1 replies
- 0 likes
Reproducir en dos dispositivos simultaneamente
Buenas tardes, estoy en periodo de prueba de spotify premium, y dentro de las cosas que veo es que no puedo reproducir en dos dispositivos simultaneamente. Algunas veces dejo mi soundtouch reproduciendo en casa y cuando voy en mi automovil o en mi of...
Buenas tardes, estoy en periodo de prueba de spotify premium, y dentro de las cosas que veo es que no puedo reproducir en dos dispositivos simultaneamente. Algunas veces dejo mi soundtouch reproducie...
Newbie
8844 Views
1 replies
2 likes
- 8844 Views
- 1 replies
- 2 likes
Prova Premium
Ho premuto per la prova Premium per 30 giorni, appena attivato mi è apparsa la scritta “la tua prova di 7 giorni inizia ora” è normale?
Ho premuto per la prova Premium per 30 giorni, appena attivato mi è apparsa la scritta “la tua prova di 7 giorni inizia ora” è normale?
Newbie
789 Views
2 replies
0 likes
- 789 Views
- 2 replies
- 0 likes
Charges £9.99 instead of 4.99
I’m a student and have been paying 4.99 for over a year now and all of a sudden I’ve been charged 9.99?
I’m a student and have been paying 4.99 for over a year now and all of a sudden I’ve been charged 9.99?
Spotify Star
1075 Views
1 replies
0 likes
- 1075 Views
- 1 replies
- 0 likes
spotifys payment sysstem sucks
I deleted my account 2 months ago canceld everything and they are still charging me.
I deleted my account 2 months ago canceld everything and they are still charging me.
Spotify Star
428 Views
1 replies
0 likes
- 428 Views
- 1 replies
- 0 likes
Cannot change my Country on Premium
I've moved to Australia and I want to change my billing to my Australian credit card. I however cannot do this since my details are still listed with my old country and for some reason I cannot find how to change my country to the new one. I only get...
I've moved to Australia and I want to change my billing to my Australian credit card. I however cannot do this since my details are still listed with my old country and for some reason I cannot find ...
Spotify Star
328 Views
1 replies
0 likes
- 328 Views
- 1 replies
- 0 likes
Cobros duplicados.
Acabo de recibir el cobro de mi suscripción Premium duplicado. Ya revisé si tenía otra cuenta de Spotify activa y no es el caso. ¿Por qué pasa esto y cómo me reembolsaràn la cantidad perdida?
Acabo de recibir el cobro de mi suscripción Premium duplicado. Ya revisé si tenía otra cuenta de Spotify activa y no es el caso. ¿Por qué pasa esto y cómo me reembolsaràn la cantidad perdida?
Newbie
635 Views
1 replies
0 likes
- 635 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas con mi cuenta Premiun
Hola! El 30 de marzo (2018) pagué por una suscripción de un año, ya me han cobrado e incluso enviado el recibo de pago, sin embargo no puedo acceder a ningún beneficio premium. Figura "Premium en pausa" y "actualizar pago" pero ya me cobraron, no qui...
Hola! El 30 de marzo (2018) pagué por una suscripción de un año, ya me han cobrado e incluso enviado el recibo de pago, sin embargo no puedo acceder a ningún beneficio premium. Figura "Premium en pau...
Roadie
677 Views
1 replies
0 likes
- 677 Views
- 1 replies
- 0 likes
Superuser Contribution Nao terminei a conta ja veio no meu cartao
Boa Noite precisava de uma ajuda não acabei de fazer meu cadastro la no universitario e ja veio descontando no meu cartão eu queria cancelar alguem pode me ajudar porque vou ter que fazer o outro , por favor se alguem poder me ajudar
Boa Noite precisava de uma ajuda não acabei de fazer meu cadastro la no universitario e ja veio descontando no meu cartão eu queria cancelar alguem pode me ajudar porque vou ter que fazer o outro , p...
Roadie
480 Views
1 replies
0 likes
- 480 Views
- 1 replies
- 0 likes
Superuser Contribution Soy universitario, me cobraron el plan y sigo con cuenta free
Soy universitario, subi los ducumentos que solicitaban, decian que no cobrarian hasta tener la cuenta premium y mi banco me informa que ya se realizo la transaccion y sigo con la cuenta free, me pueden ayudar por favor
Soy universitario, subi los ducumentos que solicitaban, decian que no cobrarian hasta tener la cuenta premium y mi banco me informa que ya se realizo la transaccion y sigo con la cuenta free, me pued...
Roadie
594 Views
1 replies
0 likes
- 594 Views
- 1 replies
- 0 likes
Changed computers now can't find premium free trial
I signed up for premium trial & then got a new computer. When I signed in, it says I have the free Spotify. I gave my cc # & now I'm freaked out that I can't find that acct if I choose to cancel.....or even to use it. I don't want my cc charged if I ...
I signed up for premium trial & then got a new computer. When I signed in, it says I have the free Spotify. I gave my cc # & now I'm freaked out that I can't find that acct if I c...
Community Legend
334 Views
1 replies
0 likes
- 334 Views
- 1 replies
- 0 likes
Superuser Contribution Trouble connecting to my sons premium acct
, my son has the premium for family and he invited me to join his acct, I accepted the invite wit and wrote down the code, set up my acct but there's not giving me a place to enter the code so I can connect to his acct and get the benefits of the pre...
, my son has the premium for family and he invited me to join his acct, I accepted the invite wit and wrote down the code, set up my acct but there's not giving me a place to enter the code so I can ...
Roadie
509 Views
1 replies
0 likes
- 509 Views
- 1 replies
- 0 likes
Superuser Contribution Paguei minha conta por boleto e ate agora não mudou para a premium
A três dias atrás paguei minha conta e assinei para a premium,porém ela ainda não mudou e continua freeAlguém poderia me ajudar
A três dias atrás paguei minha conta e assinei para a premium,porém ela ainda não mudou e continua free Alguém poderia me ajudar
Roadie
725 Views
1 replies
0 likes
- 725 Views
- 1 replies
- 0 likes
Superuser Contribution Pago no reflejado
Se me cobraron 2 meses del plan de estudiante de Spotify y aún no se han reflejado (el pago fue con tarjeta de crédito )
Se me cobraron 2 meses del plan de estudiante de Spotify y aún no se han reflejado (el pago fue con tarjeta de crédito )
Roadie
528 Views
1 replies
0 likes
- 528 Views
- 1 replies
- 0 likes