Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75490 Views
20 replies
101 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140440 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80938 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270786 Views
159 replies
13 likes
Hello, I'm not a premium user. But I want to become a premium user. However, when I tried to add payment It says country didn't match. My country is in PH but I am living here in UAE. So my card country is in UAE. I couldn't be able to change my coun...
Hello, I'm not a premium user. But I want to become a premium user. However, when I tried to add payment It says country didn't match. My country is in PH but I am living here in UA...
Roadie
310 Views
1 replies
0 likes
Hi. Since I subcribed throught PSN Spotify offer I want to remove my credit card information from the web account. Since I will pay Premium throught PSN and since I already have the credit registered there I can't see why I need to keep my credencial...
Hi. Since I subcribed throught PSN Spotify offer I want to remove my credit card information from the web account. Since I will pay Premium throught PSN and since I already have the credit registered...
Roadie
696 Views
1 replies
0 likes
I’m the owner of a family plan, and I’ve paid and the transaction went through. All other people on the plan have premium except for me. I was out of the country for a week and it switched to free while I was gone. When i checked my account status, i...
I’m the owner of a family plan, and I’ve paid and the transaction went through. All other people on the plan have premium except for me. I was out of the country for a week and it switched to free wh...
Roadie
397 Views
1 replies
0 likes
Hi ive had spotify premium with my vodafone account since jan , ive been using it fine since then , just gone on to spotify and its reverted the account to a free one , been on with vodafone no problems at their end so dont understand whats happened
Hi ive had spotify premium with my vodafone account since jan , ive been using it fine since then , just gone on to spotify and its reverted the account to a free one , been on with vodafone no probl...
Roadie
619 Views
1 replies
0 likes
i want to cancel my premium soon so i can rebuy it on the day that i want it to renew every month, so how long do i have between the time i cancel to the time i rebuy so i don’t lose all of my downloads?
i want to cancel my premium soon so i can rebuy it on the day that i want it to renew every month, so how long do i have between the time i cancel to the time i rebuy so i don’t lose all of my downlo...
Roadie
1216 Views
1 replies
0 likes
i paid 3 months subscription via dragonpay, up to now my account is still free. fix this please!
i paid 3 months subscription via dragonpay, up to now my account is still free. fix this please!
Roadie
388 Views
1 replies
0 likes
When i try to change plans to the hulu + spotify it does work and it says to "contact support team" this isnt the first time this has happened. ( it's not fair)
When i try to change plans to the hulu + spotify it does work and it says to "contact support team" this isnt the first time this has happened. ( it's not fair)
Roadie
645 Views
1 replies
0 likes
Hi. Yesterday I created a Spotify account and added my existing Hulu account for the 3 month 0.99 cent promotion. Now I was charged the fee but looking at my account I only have 30 days until my due date instead of 90. Is it because my Hulu account i...
Hi. Yesterday I created a Spotify account and added my existing Hulu account for the 3 month 0.99 cent promotion. Now I was charged the fee but looking at my account I only have 30 days until my due ...
Roadie
924 Views
1 replies
0 likes
Hey! I just upgraded my spotify premium to a family account. Is there any way my husband can keep all of his playlist when he joins our new family account?
Hey! I just upgraded my spotify premium to a family account. Is there any way my husband can keep all of his playlist when he joins our new family account?
Roadie
728 Views
1 replies
0 likes
Hello. I wanted to get a family member but I was not accepted. I applied to get student discount but I needed to be a college student to get discount. I am a high school student. I read about my returning money if I can not prove that I am a universi...
Hello. I wanted to get a family member but I was not accepted. I applied to get student discount but I needed to be a college student to get discount. I am a high school student. I read about my retu...
Roadie
799 Views
1 replies
0 likes
Last month, my student subscription to Spotify expired and I didn't update it in time, so I had one month of regular Premium before I switched back to a Student subscription this month. I have since lost access to the Hulu portion of my Student subsc...
Last month, my student subscription to Spotify expired and I didn't update it in time, so I had one month of regular Premium before I switched back to a Student subscription this month. I have since ...
Roadie
4638 Views
1 replies
0 likes
I am trying to get the 30 day free trial and it won’t give me the option of using paypal to pay for it
I am trying to get the 30 day free trial and it won’t give me the option of using paypal to pay for it
Roadie
2253 Views
4 replies
0 likes
im getting charged for premium and i dont get any emails and i dont know for what account.
im getting charged for premium and i dont get any emails and i dont know for what account.
Casual Listener
426 Views
1 replies
0 likes
So I recently saw that you can have a Hulu subscription added to you Spotify subscription. Sounds good, but only question is, how. I've looked everywhere and there is no way to add the Hulu to my family plan. Anyone have any anwers?
So I recently saw that you can have a Hulu subscription added to you Spotify subscription. Sounds good, but only question is, how. I've looked everywhere and there is no way to add the Hulu to my fam...
Community Legend
252 Views
1 replies
0 likes
Tengo plan familiar pero al enviar invitación al segundo miembro de mi familia, la web de Spotify le indica que "no fue posible sumarlo al plan familiar" necesito una solución a esto ya que estoy pagando por el plan y no lo puedo usar.
Tengo plan familiar pero al enviar invitación al segundo miembro de mi familia, la web de Spotify le indica que "no fue posible sumarlo al plan familiar" necesito una solución a esto ya que estoy pag...
Newbie
1873 Views
4 replies
0 likes
So I tried once and it worked but I didnt have enough load... So I reloaded my smart prepaid and now everytime I try again it keeps saying "oops something went wrong, try again later". I have been trying since yesterday. Pls Reply
So I tried once and it worked but I didnt have enough load... So I reloaded my smart prepaid and now everytime I try again it keeps saying "oops something went wrong, try again later". I have been tr...
Newbie
13492 Views
9 replies
4 likes
sadece üniversite öğrencileri için olduğunu bilmiyordum kart bilgilerimi girdim. para almadıklarını ve üni ismini girmem istendi ben de çıktım. kartımdan 6,99 tl alınalı 3 gün oldu, hala geri ödeme yapılmadı. NOT: daha önce yaza özel 0,99 tl kampanya...
sadece üniversite öğrencileri için olduğunu bilmiyordum kart bilgilerimi girdim. para almadıklarını ve üni ismini girmem istendi ben de çıktım. kartımdan 6,99 tl alınalı 3 gün oldu, hala geri ödeme y...
Newbie
881 Views
4 replies
2 likes
I accidentaly got given a 7 day free trial when i was actually looking to buy spotify premium for £0.99. I tried to buy it and it said i couldn't because i'd already tried an offer. Will I be able to get the £0.99 deal next time it comes out and will...
I accidentaly got given a 7 day free trial when i was actually looking to buy spotify premium for £0.99. I tried to buy it and it said i couldn't because i'd already tried an offer. Will I be able to...
Newbie
380 Views
1 replies
0 likes
I have used spotify before with free 30 days trial and cancelled the trial right before it ended. But now I try to subscribe back to premium and it doesnt work. I dont know what went wrong and I tried for a few days and still doesnt work. Help
I have used spotify before with free 30 days trial and cancelled the trial right before it ended. But now I try to subscribe back to premium and it doesnt work. I dont know what went wrong and I trie...
Community Legend
383 Views
1 replies
0 likes
I have spotify gift card so do the premium continue after I've used the card? I don't have premium yet. Someone help me pls.
I have spotify gift card so do the premium continue after I've used the card? I don't have premium yet. Someone help me pls.
Community Legend
327 Views
1 replies
0 likes
