Payment Failure

[dsutton115]

Plan

Free/Premium

Country

 CA

Device

PC, Samsung A5

My Question or Issue

 My premium subscription has run up today and I've been trying to resubscribe; but no matter what I do it keeps telling me that payment has failed. I have been trying to pay with my debit card, which has worked in the past. I have tried using other browsers, devices and incognito mode all to no avail. I've had an awful day and all I want to do is listen to my music again. Thanks in advance for your assistance.

[Billy-J]

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

There is no issue being reported about this in the community. Let me know how this goes!

Hope this helps!