Payment charged twice

[n_oncel]

When I first subscribed, I had chosen to make monthly payments but due to a problem with my first registered card I have a made a full payment for one year with another one. I can see the payment in my account but I am still being charged on monthly basis also from the other card. What should I do? 

[ZullyB]

Hey @n_oncel, welcome to the Spotify Community! 

We believe you have a second account. We suggest you to check and follow the steps in this link: https://support.spotify.com/account_payment_help/payment_help/why-am-i-being-charged/. 

Let us know if that helps. 

[tanojenio]

no encuentro ninguna cuenta premium abierta y me siguen cobrando hace 5 meses

y no encuentro ninguna solucion 

, por favor ayuda

[tanojenio]

quiero una solucion po favor. no encuentro ninguna cuenta familiar o premium abierta. gracias..

[tanojenio]

 quiero una solucion no tengo ninguna cuenta premium abierta, y no paran de cobrarme

103$ todos los meses. gracias...

[tanojenio]

me cobran todos los meses y no tengo ninguna cuenta premium abierta.

gracias

[Melody]

Hey there, @tanojenio

Thanks for coming to the Community.

Sorry for the reply in English!

This sounds like something for Support. Don't worry, you can reach them here.
They'll also be able to lend a hand in Spanish 🙂

Let us know if there's anything else,

/M