Payment continues after I quit premium

[Mitra34]

Hi, I quit premium in february, but am still being charged each month. I changed settings in the paypal account, but they still charge me. I would like to get three months with premium since I paid for it withour receicing it (unknowingly). What can I do? Thanks!

[Jose_M]

Hello @Mitra34!

Sorry to hear you're having trouble with this. No worries though, I'll be here to help. In this case, I'd recommend checking out this Support article for the next steps to take.

Hope this helps and let me know how you get on 🙂

[Mitra34]

Hi, and thanks a lot for replying. That article didn't help since my
account shows spotify free but I still get charged. Any idea what to do
then??

Hope so 🙂

Eva

[Jose_M]

Hey @Mitra34!

If your Spotify subscription page shows you're in the Free version but you're still being charged, the payment is likely coming from another account. I'd recommend checking out this Support article for more info.

Let me know how it goes!

[Mitra34]

Thank you. But I have no other account. Is it possible to get 3 months with
premium then since I paid already without receiving it? Could somebody
cancel the payments or is it noone doing this?

Eva

[Jose_M]

Hey @Mitra34!

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

I hope this helps!

[Mitra34]

Hi again. I feel so frystrated because I quit premium sice I cannot afford
it. Now I have been charged again. Can nobody help me? My son might have
made another acvount, but I cannot trace it.

Is there no administeation here. It doesnt seem fair.

[Jose_M]

Hey @Mitra34!

In this case, Spotify's customer service might be able to provide you with more help. You can find some info here on how to reach out to them. I hope this helps!