Payment failed.

[LixarHD]

Plan

family subscribshon

Country

 Bulgaria

Device

IPhone X

Operating System

Windows 10

My Question or Issue

 Hi, I have an issue regarding the payment method for the family subscribshon. I have been using the family sub. for a few months, up until last month, when my Visa expired. Three days ago I recived my new mastercard, and for some reason Spothify doesn't accept it. I've been trying everyday, in hope that my card is not active, but with no results. The card works fine in real life.

[Billy-J · Accepted solution]

Hey @LixarHD, and welcome to the community.

Hope you're doing great! 

Could you try processing payment using another browser or incognito mode? Also, if there is an error message - please send me them.

Let me know how this goes 🙂

[LixarHD]

Hey @Billy-J , thank you for the suggestion, but the error is still the same. Here is an attachment of the error:

[Billy-J]

@LixarHD.

Thanks for trying those steps.

Could you try using another payment method if available? Also, can you tell me if you are starting Premium or if you are paying for a current Premium subscription.

Let me know how you get on 🙂 

[LixarHD]

Hi Billy-J, 

I tried with another one, again mastercard, and the result is the same. I have downgrade to free, and I'm trying to start a new one. 😕

[LixarHD]

Hey Billy-J, 

It all is good now! It accepted my card! I don't now how. I guess Spotify needed som time to update my information or my card was too new to work propobly or I don't know. I am really greatful for the time and effort you gave to help me!  Can I help you some how with your "Rock Star"?

[Billy-J]

Hey again.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

In terms of Rock Star, there isn't anything you can do about my rank but if you'd like to join the Rock Star Program, check out this page.

Have a nice day 🙂