Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Payment failed!

Payment failed!

deadshot0020

Plan

Premium

Country

Bangladesh

Device

(OnePlus 8 pro)

Operating System

(Android)

 

My Question or Issue

I have been trying to buy premium membership on spotify but it says "The payment failed. Please try again, or use a different payment method. Go to our support." when I try to buy it. 

 

I have an American Express with dual currency but still it doesn't work. And there's no other payment options. Please look into this matter! I need my music back. 😩

Screenshot_20210408-164007.jpg

Reply
5 Replies

Brunelicia

Hey @deadshot0020 ,

 

Thanks for posting in the Community! I'm sorry to hear that you're having issues to upgrade to Premium Plan. I'd suggest that you check out this article for the next steps to take. This should help. 🙂

 

 

BruneliciaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

deadshot0020

Yes, I have already checked that article and there are no solution to this problem. I have done every it asked of me to do. Still it won't take my payment. 

Mihail

Hey @deadshot0020,

 

Thanks for getting back to us.

 

Could you please confirm that you've checked with your bank that your credit cards is enabled for foreign transactions? Also, if a private or incognito browser didn't do the trick, did you have the option to give it a go on another device and with a different internet network?

 

Keep us posted, we'll keep an eye out for your reply.

Mihail Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Hola. Tengo el mismo problema. Me dice: "el pago falló, intente más tarde". Ya contacté a mi banco y me dice que tengo saldo en reserva de $7 por intentos de pago en SPOTIFY.

Estoy disgustado y frustrado porque aún no tengo premium y me están cobrándo.

Jeremy

Hi there @user-removed,

 

Thank you for your post in this thread. We hope you don't mind us replying in English.

 

Can you try to update your payment information in an private/incognito window as @Mihail mentioned to see if the issue persist?

 

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Suggested posts