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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16571 Views
  • 27 replies
  • 4 likes
  • 16571 Views
  • 27 replies
  • 4 likes

Carte cadeau Q8

Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pasPlanFree/PremiumCountryBelgiqueDeviceiPhoneOperating System(iOS 10, Android...

  • Visitor
  • Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pas Plan Free/Premium Co...
  • Jose_M
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

L'abonnement duo saute sur l'un des appareils, pourquoi ?

Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!

  • Visitor
  • Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!
  • Jose_M
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

je veux avoir spotify duo

je suis pas capable de changer le plan ,je suis prenium solo et je veux le duo .Mais quand je clique pour changer mon forfait il dise Désolé, vous n’êtes pas admissible à ce plan. Voici d’autres façons d’obtenir Premium .Mais il me dise pas les autre...

  • Visitor
  • je suis pas capable de changer le plan ,je suis prenium solo et je veux le duo .Mais quand je clique pour changer mon forfait il dise Désolé, vous n’êtes pas admissible à ce plan. Voici d’autres faço...
  • Jose_M
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Premium Plan NOT Working for All Users

PlanPremiumCountryUSADeviceiPhone 13Operating SystemMy Question or IssueI have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't call anyone for help and am ready to ditch this serve. We pay $15....

  • Visitor
  • Plan Premium Country USA Device iPhone 13 Operating System My Question or Issue I have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't...
  • Jose_M
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

I’ve been getting charged for 2 Spotify accounts.

I was logged out of my original account, and don’t remember any of the account details, expect the username: mattduvHow can I go about delete the original account, so I can only get charged for one.

  • Visitor
  • I was logged out of my original account, and don’t remember any of the account details, expect the username: mattduv How can I go about delete the original account, so I can only get charged for o...
  • Jose_M
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que o plano Premium Duo foi pago pelo convidado e eu não consigo acessa

A convidada do plano Premium Duo pagou a conta e me encaminhou o convite para eu ter acesso novamente mas o Spotify não permite sem eu pagar também a mesma conta.

  • Visitor
  • A convidada do plano Premium Duo pagou a conta e me encaminhou o convite para eu ter acesso novamente mas o Spotify não permite sem eu pagar também a mesma conta.
  • Joan
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan not working?

I just got the duo plan and the other person in the plan doesn't have premium, it works just like the free one.

  • Visitor
  • I just got the duo plan and the other person in the plan doesn't have premium, it works just like the free one.
  • Lyubka
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Hello, I'm not able to start a duo plans. I'm not eligible, thank you

Hello, when I click on any of the premium options. I get the following message. "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." I would like to start a Duo premium account.

  • Visitor
  • Hello, when I click on any of the premium options. I get the following message. "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." I would like to start a Duo premi...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Eu tinha um plano Duo e fiz o upgrade para o Family, mas ele continua mostrando como se fosse Duo

Meu plano Duo venceria em junho mas optei por fazer o upgrade Já realizei o pagamento inclusive o mesmo é exibido nos recibos, mas meu plano ainda aparece como Duo.

  • Casual Listener
  • Meu plano Duo venceria em junho mas optei por fazer o upgrade  Já realizei o pagamento inclusive o mesmo é exibido nos recibos, mas meu plano ainda aparece como Duo. 
  • Bittencourt
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

the payment for the subscription couldn't be completed, is there any issue?

My payment for the subscription couldn't be completed, is there any issue with the system? In my bank accound thera are enough money for the payment

  • Visitor
  • My payment for the subscription couldn't be completed, is there any issue with the system? In my bank accound thera are enough money for the payment
  • Jose_M
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Mudei do plano duo para o plano família

Fiz troca do meu plano duo para o família e foi feito a cobrança na hora no dia 11/01/2023 e estou recebendo mensagem que não foi debitado do meu cartão de crédito onde bloqueiam as músicas que quero escutar, como podemos resolver este problema??

  • Visitor
  • Fiz troca do meu plano duo para o família e foi feito a cobrança na hora no dia 11/01/2023 e estou recebendo mensagem que não foi debitado do meu cartão de crédito onde bloqueiam as músicas que quero...
  • Jose_M
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Back to home country after travel and Spotify Premium is not working.

Hi good folks - I've a Spotify Premium account in India (ends Dec'23) I recently traveled to EU for some work/travel purpose for a month. Around 14 days into my travel Spotify gave me a notification that my premium account is no longer valid and to u...

  • Newbie
  • Hi good folks - I've a Spotify Premium account in India (ends Dec'23) I recently traveled to EU for some work/travel purpose for a month. Around 14 days into my travel Spotify gave me a notification ...
  • Jose_M
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

I suscribe to the students, but I still pay the premium one, why ?

I was suscribe to the classic premium suscrition, ut I cgange for the student one. But now I pay the two of us and I think its an error, or maybe someone's using my credit card but I don't think so...

  • Casual Listener
  • I was suscribe to the classic premium suscrition, ut I cgange for the student one. But now I pay the two of us and I think its an error, or maybe someone's using my credit card but I don't think so...
  • Jose_M
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! I can't buy premium because of the free trial and my was used before

I want to buy spofity premium but i'm not eglible for the free trail, because I have already used my credit card for another account. I wish to know if i can buy premium without the free trail, because i can't find that option anywhere. Thanks for th...

  • Casual Listener
  • I want to buy spofity premium but i'm not eglible for the free trail, because I have already used my credit card for another account. I wish to know if i can buy premium without the free trail, becau...
  • Jose_M
  • Spotify Star
  • 685 Views
  • 3 replies
  • 0 likes
  • 685 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cambieron mi plan y se me cobro de mas

¿Tenía plan estudiantil y lo cambiaron a plan individual que es más de la mitad de lo que pago normalmente, ahora que hago?

  • Visitor
  • ¿Tenía plan estudiantil y lo cambiaron a plan individual que es más de la mitad de lo que pago normalmente, ahora que hago?
  • Alex
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium without free trial

Hello! I’m from Quebec and I want to start a Spotify premium subscription without the free trial because see I can’t use it in Quebec. Is there a way to start a subscription without the free trial? Thanks!

  • Casual Listener
  • Hello! I’m from Quebec and I want to start a Spotify premium subscription without the free trial because see I can’t use it in Quebec. Is there a way to start a subscription without the free trial? ...
  • Alex
  • Spotify Legend
  • 2609 Views
  • 9 replies
  • 1 likes
  • 2609 Views
  • 9 replies
  • 1 likes