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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149843 Views

69 replies

10 likes

Premium for Family
  • 149843 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95518 Views

89 replies

4 likes

  • 95518 Views
  • 89 replies
  • 4 likes

Premium Duo

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Maxim

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium solo

PlanPremiumCountryHunDeviceHuawei p30 liteOperating Systemandroid My Question or IssueI started the free trial of solo premium a month ago, and now that It's time to pay, It cancelled my sub. and banned the option for me to even look at the solo plan...

Casual Listener

  Plan Premium Country Hun Device Huawei p30 lite Operating System android    My Question or Issue I started the free trial of solo premium a month ago, and now that It's ti...

Lyubka

Moderator

410 Views

1 replies

0 likes

Premium
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution van individueel account naar duo account

Ik ben van een premium account over gegaan naar een duo account samen met mijn moeder. Bij mijn accountgevens staat dat ik op het duo plan zit, maar er wordt nog wel steeds abbonementskosten afgeschreven van het premium account wat ik had. Hoe los ik...

Visitor

Ik ben van een premium account over gegaan naar een duo account samen met mijn moeder. Bij mijn accountgevens staat dat ik op het duo plan zit, maar er wordt nog wel steeds abbonementskosten afgeschr...

Vasil

Moderator

631 Views

1 replies

0 likes

  • 631 Views
  • 1 replies
  • 0 likes

error please try again later while somone is trying to join my duo plan

Plan DuoPremiumCountry Device all of them(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System all of them(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Duo Premium Country   Device all of them (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System all of them (iOS 10, Android Oreo, Windows 10,etc.)   My Que...

Maxim

Spotify Star

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Can I only accept buying 3 months of premium for $10 once?

Hello,I am about to accept a recent email offer I have received to rejoin premium and receive 3 months for $10. I understand the link will work once, but will I ever be able to receive this offer or a similar one again? Will Spotify ever offer 3 mont...

Casual Listener

Hello, I am about to accept a recent email offer I have received to rejoin premium and receive 3 months for $10. I understand the link will work once, but will I ever be able to receive this off...

Maxim

Spotify Star

2865 Views

1 replies

0 likes

"Premium"
3 month premium for $9.99
Premium
  • 2865 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment on duo plan

Currently my wife and I have a Duo Plan. Our debit card expired and we got new ones but when we try to update the payment method it will not allow us to select Duo. It auto picks a single premium option, and if I go to select a plan it says I current...

Visitor

Currently my wife and I have a Duo Plan. Our debit card expired and we got new ones but when we try to update the payment method it will not allow us to select Duo. It auto picks a single premium opt...

Lyubka

Moderator

1338 Views

3 replies

0 likes

  • 1338 Views
  • 3 replies
  • 0 likes

I want to pay for my sister's account and she is in the Usa and I am in Argentina

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi! I want to pay for my sister's account and she is in the Usa and I am in Argentina. Can I do it??? I rememb...

Regular

Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi! I want to pay for my sister...

Maxim

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Spotify giving me premium features while on free but-

PlanFree/PremiumDevice(iPhone My Question or Issue My free Spotify is acting like premium. It's letting me scroll on any time of the song and it's letting me play whatever song but only BAD BUNNY SONGS. Am I the only one having this weird problem or?

Casual Listener

  Plan Free/Premium Device (iPhone 😎     My Question or Issue   My free Spotify is acting like premium. It's letting me scroll on any time of the song and it's letting m...

OneByBoo

Roadie

1130 Views

1 replies

0 likes

  • 1130 Views
  • 1 replies
  • 0 likes

Cancelled my Spotify and this popup keeps coming up

I have cancelled my Spotify and am waiting to be reverted back to the free Spotify, but every single time I open up Spotify it comes up with this annoying popup telling me to renew my subscription which I can’t pay for anymore. After clicking cancel,...

Newbie

I have cancelled my Spotify and am waiting to be reverted back to the free Spotify, but every single time I open up Spotify it comes up with this annoying popup telling me to renew my subscription wh...

OneByBoo

Roadie

739 Views

1 replies

0 likes

  • 739 Views
  • 1 replies
  • 0 likes

Payment with my local credit card

Hello spotify comunity, im actually holding an account that i made long time ago and im actually in tunisia and i can’t pay the subscription with the local visa card im only paying with my phone credit money, any solution to change it to the visa car...

Visitor

Hello spotify comunity, im actually holding an account that i made long time ago and im actually in tunisia and i can’t pay the subscription with the local visa card im only paying with my phone cred...

OneByBoo

Roadie

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am receiving e-mails in a wrong language

Hello, I am from Brazil and everything was fine until I receive an e-mail telling that I had a new login in Marrocos. I changed my password, unlogged from all devices and all those e-mails are in a language that I don't speak, I think its french. Bes...

Newbie

Hello, I am from Brazil and everything was fine until I receive an e-mail telling that I had a new login in Marrocos.   I changed my password, unlogged from all devices and all those e-mails a...

Vasil

Moderator

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution I still have a family account. How to offer a premium subscription?

I still have a family account and I would like to offer a premium subscription to my girlfriend. How can I do that? Thanks in advance.

Casual Listener

I still have a family account and I would like to offer a premium subscription to my girlfriend. How can I do that? Thanks in advance.

PatDeSavoie

Casual Listener

639 Views

6 replies

0 likes

  • 639 Views
  • 6 replies
  • 0 likes

Premium

My account says that I've used premium before but I didn't buy one so I don't know where I had the premium and I would like to talk with a professional, please!! thank you, have a nice night.

Visitor

My account says that I've used premium before but I didn't buy one so I don't know where I had the premium and I would like to talk with a professional, please!!  thank you, have a nice night.

Maxim

Spotify Star

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Premium Duo keeps asking for payment

So I purchased the premium duo for my husband and I, we struggled with setting it up but finally got it, added hubby in - verified everything - works for a little bit, then out of nowhere says that he needs to pay for premium plan to continue using t...

Newbie

So I purchased the premium duo for my husband and I, we struggled with setting it up but finally got it, added hubby in - verified everything - works for a little bit, then out of nowhere says that h...

Prague

Community Legend

520 Views

1 replies

1 likes

  • 520 Views
  • 1 replies
  • 1 likes

Why is it impossible to speak to someone from spotify about an account issue?

I was on a student plan but this has been switched to a premium account without providing me any warning. I subscribed in July so it has been less than 12 months. I have now been charged the full rate and cannot find where to switch back to a student...

Visitor

I was on a student plan but this has been switched to a premium account without providing me any warning. I subscribed in July so it has been less than 12 months. I have now been charged the full rat...

Prague

Community Legend

1116 Views

1 replies

1 likes

  • 1116 Views
  • 1 replies
  • 1 likes

Changing from one plan to another mid month

Hi, so if I want to change my student plan to a family plan but I have already paid for the student plan I was wondering how I would be billed for the family plan. Would it be 14.99 for the plan or would it be 9.99 because I have already paid 4.99. I...

Newbie

Hi, so if I want to change my student plan to a family plan but I have already paid for the student plan I was wondering how I would be billed for the family plan. Would it be 14.99 for the plan or w...

Ryawn

Visitor

3818 Views

2 replies

0 likes

  • 3818 Views
  • 2 replies
  • 0 likes

Desktop vs Phone

Plan FreeCountry USA Device(iPhone 5)Operating System(Windows 10) My Question or Issue I was one of the first customers in the US to get a Spotify account. When I got it I was, and still am, able to play the exact songs I want when I want on my deskt...

Casual Listener

  Plan Free Country USA   Device (iPhone 5) Operating System (Windows 10)   My Question or Issue  I was one of the first customers in the US to get a Spotify account.&nb...

Sjahko

Casual Listener

20190 Views

6 replies

0 likes

  • 20190 Views
  • 6 replies
  • 0 likes

Your payment method and country don't match. In reality it does. It's clearly a bug.

Your payment method and country don't match. In reality, it does. It's clearly a bug.PlanPremium DuoCountry DeviceDesktopOperating SystemWindows My Question or IssueI've checked my country in the profile and the country of the card I'd like to start ...

Casual Listener

Your payment method and country don't match. In reality, it does. It's clearly a bug. Plan Premium Duo Country   Device Desktop Operating System Windows   My Question or Issue I'...

edoronin

Casual Listener

706 Views

4 replies

0 likes

  • 706 Views
  • 4 replies
  • 0 likes

Superuser Contribution Does free premium stack?

PlanFreeCountryUSDeviceN/AOperating SystemN/AMy Question or IssueSpotify is running a campaign for 3 free months of premium. I have a Microsoft Reward for 3 months of premium. Can I use both at the same time and get 6 months of premium, or do I need ...

Visitor

Plan Free Country US Device N/A Operating System N/A My Question or Issue Spotify is running a campaign for 3 free months of premium. I have a Microsoft Reward for 3 months of premium. Can I...

Joan

Moderator

1373 Views

1 replies

0 likes

  • 1373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify no reconoce el PIN de mi tarjeta premium.

Compré una tarjeta de spotify premium y al el PIN no lo reconoce, cabe resaltar que este contiene unos símbolo que podrían ser la causa de esto, los adjunto.GraciasPremiumCountryMéxicoOperating System Android My Question or IssueSpotify no reconoce e...

Casual Listener

Compré una tarjeta de spotify premium y al el PIN no lo reconoce, cabe resaltar que este contiene unos símbolo que podrían ser la causa de esto, los adjunto. Gracias Premium Country México Opera...

OscarDC

Moderator

2344 Views

6 replies

0 likes

  • 2344 Views
  • 6 replies
  • 0 likes