Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132229 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66894 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249196 Views
154 replies
13 likes
My wife shared a duo account with me. It works on my computer but not on my phone. It just ask me to update my plan.
My wife shared a duo account with me. It works on my computer but not on my phone. It just ask me to update my plan.
Moderator
1252 Views
1 replies
0 likes
Boa tarde, está ocorrendo uma cobrança indevida sendo que não sou Premium e nunca fui, preciso resolver essa questão. Aguardo resposta.
Boa tarde, está ocorrendo uma cobrança indevida sendo que não sou Premium e nunca fui, preciso resolver essa questão. Aguardo resposta.
Moderator
2206 Views
1 replies
0 likes
me cobran casi el doble con tarjeta de DEBITO el plan el 55o y me descuentan 955
me cobran casi el doble con tarjeta de DEBITO el plan el 55o y me descuentan 955
Moderator
1260 Views
1 replies
0 likes
iPhone X spotify premium has stopped on myself and my fiancé’s accounts but we still have our playlists on the account .. this is an inconvenience and we pay our bills on time every month
iPhone X spotify premium has stopped on myself and my fiancé’s accounts but we still have our playlists on the account .. this is an inconvenience and we pay our bills on time every month
Newbie
1890 Views
7 replies
2 likes
Since my former card has expired, I would like to update a new credit card for my membership. But I can only see my card information does not match my nation message every time. How could I solve this problem? Additionally, I'm in with duo subscripti...
Since my former card has expired, I would like to update a new credit card for my membership. But I can only see my card information does not match my nation message every time. How could I solve thi...
Spotify Star
1566 Views
1 replies
0 likes
Can I change from "Spotify Premium with Hulu" to "Spotify Premium Duo" and retain my Hulu account as part of my Spotify account? Will I have to get a separate Hulu account now?
Can I change from "Spotify Premium with Hulu" to "Spotify Premium Duo" and retain my Hulu account as part of my Spotify account? Will I have to get a separate Hulu account now?
Newbie
1762 Views
4 replies
0 likes
J’ai pris un abonnement duo au lieu de personnel. Je suis repassée au personnel mais du coup est-ce que je vais payer 2 fois ??
J’ai pris un abonnement duo au lieu de personnel. Je suis repassée au personnel mais du coup est-ce que je vais payer 2 fois ??
Moderator
1189 Views
1 replies
0 likes
I just paid a family premium this week (March 30, 2023) And now (April 6, 2023) Spotify emailing me saying i need to update my payment. PlanFamily PlanCountryPhilippinesDevice(Iphone 12)Operating System(latest IOS.) My Question or IssueI need help fi...
I just paid a family premium this week (March 30, 2023) And now (April 6, 2023) Spotify emailing me saying i need to update my payment. Plan Family Plan Country Philippines Device (Iphone...
Spotify Star
1197 Views
1 replies
0 likes
Dobrý den. Aktivoval jsem si premium kde mám 3 měsíce zdarma ale chtel bych změnit účet na duo ale s tím ať nepřijdu o 3 měsíce zdarma. Šlo by to udělat děkuji za odpověď Macko PlanFree/PremiumCountryCzech republice DeviceSamsung A 53 Operating Syste...
Dobrý den. Aktivoval jsem si premium kde mám 3 měsíce zdarma ale chtel bych změnit účet na duo ale s tím ať nepřijdu o 3 měsíce zdarma. Šlo by to udělat děkuji za odpověď Macko Plan Free/Prem...
Moderator
1933 Views
1 replies
0 likes
I got an email saying I could get 2 months of Duo for free. Clicking the link, it says I'm "ineligible for that plan" on my account page. I am currently an Individual subscriber.
I got an email saying I could get 2 months of Duo for free. Clicking the link, it says I'm "ineligible for that plan" on my account page. I am currently an Individual subscriber.
Spotify Star
1430 Views
3 replies
0 likes
When I try to buy the premium plan it says that I can't because I'm in Quebec. I'm certainly not the only one so how can I get it?
When I try to buy the premium plan it says that I can't because I'm in Quebec. I'm certainly not the only one so how can I get it?
Spotify Star
1219 Views
1 replies
0 likes
Compre una tarjeta de regalo, ingrese a la pagina para canjear mi PIN y me aparece una oracion " desafortunadamente el codigo no es valido" ¿Que puedo hacer para activarla?.
Compre una tarjeta de regalo, ingrese a la pagina para canjear mi PIN y me aparece una oracion " desafortunadamente el codigo no es valido" ¿Que puedo hacer para activarla?.
Not applicable
1547 Views
2 replies
0 likes
PlanFree/PremiumCountry USA Device(iPhone 12) My Question or IssueI paid for a premium account through PayPal, the money has been taken out of my bank account but I can't access the premium services on the app. It says I'm still on a free plan. I eve...
Plan Free/Premium Country USA Device (iPhone 12) My Question or Issue I paid for a premium account through PayPal, the money has been taken out of my bank account...
Not applicable
1376 Views
2 replies
0 likes
I recently cancelled my premium plans and still received a charge after I cancelled?
I recently cancelled my premium plans and still received a charge after I cancelled?
Spotify Star
2394 Views
3 replies
0 likes
Me cobraron 115 pesos de mi cuenta de banco en Spotify y cuando me meto a la app de Spotify sale que mi plan a terminado y se paso a Free
Me cobraron 115 pesos de mi cuenta de banco en Spotify y cuando me meto a la app de Spotify sale que mi plan a terminado y se paso a Free
Moderator
1432 Views
1 replies
0 likes
Aparece uma mensagem de falha, mas não informa onde, ou o que falhou.
Aparece uma mensagem de falha, mas não informa onde, ou o que falhou.
Moderator
239 Views
1 replies
0 likes
PayPal account connected to my card is no longer used for my Spotify family account. I changed the card information on the Spotify family page to another card and am requesting it to be charged there and cancel the PayPal payment.
PayPal account connected to my card is no longer used for my Spotify family account. I changed the card information on the Spotify family page to another card and am requesting it to be charged there...
Moderator
1469 Views
1 replies
0 likes
I signed up for Duo, I sent my partner the link, he received it, and when he goes to enter our address, it continuously says “There was a problem please try again later” we then tried again later and got the same answer
I signed up for Duo, I sent my partner the link, he received it, and when he goes to enter our address, it continuously says “There was a problem please try again later” we then tried again later and...
Spotify Star
1553 Views
1 replies
0 likes
I payed my premium payment to the wrong account. It was on my old account.
I payed my premium payment to the wrong account. It was on my old account.
Spotify Star
1795 Views
1 replies
0 likes
I don’t think it’s a bug because I’ve seen other people complaining about this, is there a way to disable the ads?
I don’t think it’s a bug because I’ve seen other people complaining about this, is there a way to disable the ads?
Casual Listener
1148 Views
2 replies
0 likes
