Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70407 Views

19 replies

94 likes

  • 70407 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134282 Views

69 replies

10 likes

Premium for Family
  • 134282 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

72786 Views

89 replies

4 likes

  • 72786 Views
  • 89 replies
  • 4 likes

Superuser Contribution My subscription has disappeared

last day my sub change to freei just pay for my sub 3 day ago and today i see my plan change to free and all my family member gone too. this month i just update my card and pay it fiwh my other cardIt was the 4th month that I updated my subscription ...

Newbie

last day my sub change to free i just pay for my sub 3 day ago and today i see my plan change to free and all my family member gone too. this month i just update my card and pay it fiwh my other car...

MihailY

Moderator

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify free not showing any ads/allowing skips?

I just created a Spotify Free account and it appears to be giving me premium features. To confirm, I have double checked and it is definitely the free version and I have not entered any credit card details. I have seen elsewhere in the community that...

Visitor

I just created a Spotify Free account and it appears to be giving me premium features. To confirm, I have double checked and it is definitely the free version and I have not entered any credit card d...

MihailY

Moderator

1336 Views

1 replies

0 likes

  • 1336 Views
  • 1 replies
  • 0 likes

the copyright was found, even i did subscribe.

i did download some video and posting in youtube, but even i did subscribe form your side, but still copyright was content, please help to advise me back in advnce

Visitor

i did download some video and posting in youtube, but even i did subscribe form your side, but still copyright was content, please help to advise me back in advnce

Maxim

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Não consigo terminar a compra da assinatura do Spotify Premium

Estou tentando a horas efetuar a compra do Spotify Premium mas sempre da o mesmo erro''Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagamento diferente. Entre em contato com o suporte''.Ja entrei...

Newbie

Estou tentando a horas efetuar a compra do Spotify Premium mas sempre da o mesmo erro ''Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagament...

Bittencourt

Spotify Star

806 Views

3 replies

0 likes

  • 806 Views
  • 3 replies
  • 0 likes

Superuser Contribution Enter a valid address

When I try to get premium it just says Enter a valid address after double checking it over and over again

Visitor

When I try to get premium it just says Enter a valid address after double checking it over and over again

Eni

Moderator

4335 Views

3 replies

0 likes

  • 4335 Views
  • 3 replies
  • 0 likes

Wasn't the premium plan supposed to be without adds?

I'm paying the premium plan and I've already caught 2 adds within the same podcast episode. I would like to know if anything changed in the premium plan since I believe it was supposed to be add free.

Casual Listener

I'm paying the premium plan and I've already caught 2 adds within the same podcast episode. I would like to know if anything changed in the premium plan since I believe it was supposed to be add free.

Lunar_tree

Casual Listener

410 Views

4 replies

0 likes

  • 410 Views
  • 4 replies
  • 0 likes

Superuser Contribution Remove adverts from podcasts

Hi all, It seems that adverts are sneaking in, I upgraded to premium to avoid the pesky things but now podcasters can have an unlimited amount of adverts in their podcasts..?

Newbie

Hi all, It seems that adverts are sneaking in, I upgraded to premium to avoid the pesky things but now podcasters can have an unlimited amount of adverts in their podcasts..? 🤔😅

martapg

Visitor

1494 Views

4 replies

2 likes

iOS
Podcasts
  • 1494 Views
  • 4 replies
  • 2 likes

Superuser Contribution why didn't my husband get the free trial duo invite I sent?

I am a premium spotify holder, and wanted to take advantage of the free duo member trial. I completed the steps required, and sent the link to his email, but he didn't receive it. Do I just go back and do it again or will I be billed twice??

Casual Listener

I am a premium spotify holder, and wanted to take advantage of the free duo member trial. I completed the steps required, and sent the link to his email, but he didn't receive it. Do I just go back a...

Lyubka

Moderator

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded Subscription

Upgraded to Premium Duo and this upgrade canceled my Hulu subscription. 

Newbie

Upgraded to Premium Duo and this upgrade canceled my Hulu subscription.  

Maxim

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Ich muss ein up date machen auf meinem Konto.

Wie muss ich vorgehen, um die neue Version von Spotify zu erhalten ? Danke für ihre Hilfe.

Visitor

Wie muss ich vorgehen, um die neue Version von Spotify zu erhalten ? Danke für ihre Hilfe.

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Where is Annually plans?

My annually almost over plan and wanted to charge my account for 1 year but I can't see annually plans now, what's happened for them?

Visitor

My annually almost over plan and wanted to charge my account for 1 year but I can't see annually plans now, what's happened for them?

Maxim

Spotify Star

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Changed country

Do I need to cancel my subscription and start again if I have relocated to another country?

Visitor

Do I need to cancel my subscription and start again if I have relocated to another country?

Maxim

Spotify Star

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

I had a premium for students, but today they took payment for individual.

I had a premium subscription for students, but today they took payment for an individual subscription. consider spotify took the payment more than they should have

Visitor

I had a premium subscription for students, but today they took payment for an individual subscription. consider spotify took the payment more than they should have

Maxim

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Podcast commercials

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI understand with podcasts that it is norm for podcasts that originate from organizations other th...

Music Fan

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I understand...

Luan

Spotify Star

384 Views

1 replies

0 likes

advertisement
Commercial
podcast
  • 384 Views
  • 1 replies
  • 0 likes

Não recebi meu primeiro mês gratuito

Eu assinei meu plano em março, comprei no boleto a primeira assinatura, e logo após adicionei o cartão, não recebi o primeiro mês gratuito como diz, estou indo para o segundo mês utilizando o spotify, e até então o proximo pagamento já esta agendado,...

Visitor

Eu assinei meu plano em março, comprei no boleto a primeira assinatura, e logo após adicionei o cartão, não recebi o primeiro mês gratuito como diz, estou indo para o segundo mês utilizando o spotify...

Luan

Spotify Star

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution I lost my premium today and I was already charged this month

I pay for the individual premium and I was charged 10.49 exactly on sunday April 9th but now I don't have premium or my money I have proof of payment because my card shows what was purchased, how much was paid, and when it was paid

Visitor

I pay for the individual premium and I was charged 10.49 exactly on sunday April 9th but now I don't have premium or my money I have proof of payment because my card shows what was purchased, how muc...

MihailY

Moderator

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issue

Hello, I have a premium Spotify plan, and my card expired in March.When trying to enter my new card into Update payment details on Spotify Website, it indicates that payment failed again and that I need to add another card. My new card has the same d...

Visitor

Hello,  I have a premium Spotify plan, and my card expired in March. When trying to enter my new card into Update payment details on Spotify Website, it indicates that payment failed again and...

MihailY

Moderator

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes