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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123010 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
42386 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
214670 Views
138 replies
12 likes
Я хотел купить подписку с меня списали деньги но пишет что Способ оплаты не соответствует указанной вами стране
Я хотел купить подписку с меня списали деньги но пишет что Способ оплаты не соответствует указанной вами стране
Moderator
579 Views
1 replies
0 likes
Quiero que me devuelvan el dinero
Quiero que me devuelvan el dinero
Spotify Star
234 Views
1 replies
0 likes
My premium tried to auto pay while my card was locked temporarily by me. It wont allow me to pay for my premium this month with the card even though it has enough money on it
My premium tried to auto pay while my card was locked temporarily by me. It wont allow me to pay for my premium this month with the card even though it has enough money on it
Spotify Legend
265 Views
1 replies
0 likes
How do I know I won't be double charged if I login back in & click premium subscriptions again & provide credit card details again ? If this is not probably addressed, then we have to get the card provider to block the next monthly payment.
How do I know I won't be double charged if I login back in & click premium subscriptions again & provide credit card details again ? If this is not probably addressed, then we have to get the...
Spotify Legend
278 Views
1 replies
0 likes
Olá o meu recibo é ID do pedido: 1916370929716106-1-1 por favor vincule a minha conta: hcoscarelli PlanoPremiumPaís brasilDispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro final de 2016)Sistema Operacional(iOS 10, Android Oreo, Windows 10, etc.) Mi...
Olá o meu recibo é ID do pedido: 1916370929716106-1-1 por favor vincule a minha conta: hcoscarelli Plano Premium País brasil Dispositivo (iPhone 8, Samsung Gala...
Community Legend
437 Views
1 replies
1 likes
PlanSupCountryEnglandDeviceiphone 13’s Operating Systemup to date(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Sup Country England Device iphone 13’s Operating System up to date (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
454 Views
3 replies
0 likes
Hi,When switching subscription from Premium Family to Duo, will playing music on Sonos still work?The reason I'm asking is that I switched accounts while at work, and my wife at home told me that neither of our accounts work on Sonos (error message: ...
Hi, When switching subscription from Premium Family to Duo, will playing music on Sonos still work? The reason I'm asking is that I switched accounts while at work, and my wife at home told me that...
Visitor
3485 Views
4 replies
0 likes
Can the payment datum be changed between the 25th and the 30th of every month ? Currently it is setup at the 19th of the month. Thank you.
Can the payment datum be changed between the 25th and the 30th of every month ? Currently it is setup at the 19th of the month. Thank you.
Spotify Star
209 Views
1 replies
0 likes
How can I change my subscription plan from Premium Duo to Student without losing all my playlists? Thank you in advance!
How can I change my subscription plan from Premium Duo to Student without losing all my playlists? Thank you in advance!
Spotify Star
759 Views
1 replies
0 likes
Hi, my brother had a premium individual plan valid till 03/05/23. I have a duo plan and shared that link with him to join the duo but later I wanted to switch his account with my spouse account. I removed his name and added my spouse account now duo ...
Hi, my brother had a premium individual plan valid till 03/05/23. I have a duo plan and shared that link with him to join the duo but later I wanted to switch his account with my spouse account. I re...
Moderator
1545 Views
1 replies
0 likes
eu possuía o plano estudante, porém do nada colocaram meu plano como premium no valor de 19,90 , sendo que o valor teria que ser 9,90 no plano estudante, queria entender o que aconteceu
eu possuía o plano estudante, porém do nada colocaram meu plano como premium no valor de 19,90 , sendo que o valor teria que ser 9,90 no plano estudante, queria entender o que aconteceu
Spotify Star
196 Views
1 replies
0 likes
I'm trying to pay my premium signature again, but I add my credit card. The web form updates asking my address and other data.After that it shows a message: "There was a payment failure. Try again. If you want, you can use another card or a different...
I'm trying to pay my premium signature again, but I add my credit card. The web form updates asking my address and other data. After that it shows a message: "There was a payment failure. Try again....
Regular
4026 Views
4 replies
0 likes
Cancelei o meu plano no mes passado e o premium ficou que iria até 16/03 e hoje entrei na minha conta e ainda estava premium e eu nao vou ter condiçoes de pagar esse valor justamente por isso foi cancelado e agora cancelei novamente e está como se eu...
Cancelei o meu plano no mes passado e o premium ficou que iria até 16/03 e hoje entrei na minha conta e ainda estava premium e eu nao vou ter condiçoes de pagar esse valor justamente por isso foi can...
Spotify Star
2188 Views
1 replies
0 likes
PlanFrom Premium to Premium DuoCountryFrom Malaysia to India DeviceWeb My Question or IssueI recently moved from Malaysia to India and wanted to add my spouse to my premium membership. So i cancelled my Premium Membership with Digi Cellular Plan in M...
Plan From Premium to Premium Duo Country From Malaysia to India Device Web My Question or Issue I recently moved from Malaysia to India and wanted to add my spouse to my premiu...
Spotify Star
326 Views
1 replies
0 likes
Hello - i have a single premium account buy I’m getting charged twice a month - why and how can I cancel the payments ? PlanPremiumCountryspain Device(iPhone 13Operating System(iOS 10) My Question or IssueDouble payment
Hello - i have a single premium account buy I’m getting charged twice a month - why and how can I cancel the payments ? Plan Premium Country spain Device (iPhone 13 Ope...
Spotify Star
223 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
1974 Views
1 replies
0 likes
Pagué el 6/2/23 el plan premium dúo y en mi suscripción me figura el plan individual premium que hoy me volvieron a cobrar. Jamás pude usar el Olán dúo. Quiero mi reintegro del cobro de hoy y que me actualicen el plan que suscribí. Soy de argentina P...
Pagué el 6/2/23 el plan premium dúo y en mi suscripción me figura el plan individual premium que hoy me volvieron a cobrar. Jamás pude usar el Olán dúo. Quiero mi reintegro del cobro de hoy y que me ...
Moderator
889 Views
1 replies
0 likes
PlanPremiumCountryBrazilDevice(iPhone14)Operating System( Windows 10) My Question or IssueI have an individual plan and paid to upgrade to Duo, but my plan hasn't changed and I can't cancel. The payment was made on 03/17/2023, but it is still not sho...
Plan Premium Country Brazil Device (iPhone14) Operating System ( Windows 10) My Question or Issue I have an individual plan and paid to upgrade to Duo, but my plan hasn't changed and...
Moderator
1529 Views
1 replies
0 likes
Because Quebec is held under constraint with lame parties, and a lame government, they decided to make it illegal to wander with headphones. As for bikes or any other locomotion thingies that aren't motorized. Do you believe that Couillard did this t...
Because Quebec is held under constraint with lame parties, and a lame government, they decided to make it illegal to wander with headphones. As for bikes or any other locomotion thingies t...
Regular
709 Views
6 replies
1 likes
Hi,I am trying to subscribe to Premium. I am located in Quebec. Each time that I click on the "Get started" button, I have a notice appearing above the different plans table saying : "Sorry, you are not eligible for that plan. Here are some other way...
Hi, I am trying to subscribe to Premium. I am located in Quebec. Each time that I click on the "Get started" button, I have a notice appearing above the different plans table saying : "Sorry, you ar...
Visitor
2227 Views
3 replies
0 likes
