Help Wizard

Step 1


Payment issue

Payment issue






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


Hi..i had that 3 month free trial period account. Unfortunately i delete all the dates from my phone a few weeks ago and i wasn't able to found my Spotify account again... now i received a message that announced me that 4.99 euros were taken from my bank account for Spotify...i don't have access to that account anymore so i would like to stop the subscription...if i could receive a refund would be great but i know it's alse my fault for the mistake

How can i delete that account for all and cancel that subscription?.i want to get a premium plab for the new account but I can't pay both

1 Reply

Hey @Andrastefania,


Thanks for coming to the Community.


I recommend that you try locating your other account. You can follow the steps listed here to do that.


Let me know how it goes 🙂

MaximSpotify Star
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