Payment issues

[kjetilvanessa87]

Hi

My payment was declined a couple days ago, but yesterday I payed for premium, but it still says Im using free version.

Go receipt in my mail and money has gone out from my bank account.

What shall I do?

[Robert_W]

Hey @kjetilvanessa87,

Welcome to the forums!

Not to worry, help is here 🙂

Could you please take a look at the following two links:

The first one is your subscription page, and I'm interested to know what it says about your subscription (Free or Premium): https://www.spotify.com/account/subscription/

The other link to check is your receipts panel. here: https://www.spotify.com/account/subscription/receipt/

Let me know what you find. I will be right here 🙂

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

[PML66]

I´m alos having a payment problem. I had been suscribed for more than one year without problems. About one month ago, I recieved a message saying that the payment couldn´t be applied with my credit card. I tried to do it mannually, several times, from different devices, in differente days and still I´m not being able to make the payment. The bank says my credit card is ok, with no issues. Please your help. Thanks

[PML66]

Hi, the receipts panel is empty. My subscription was cancelled because of this payement problem. So currently I´m on Spotify Free, and cannot subscribe because the credit card payment is being declined by Spotify.

[PML66]

Hi, the receipts panel is empty. My subscription was cancelled because of this payement problem. So currently I´m on Spotify Free, and cannot subscribe because the credit card payment is being declined by Spotify.

[Robert_W]

Hey @PML66!

Could you try and sign up again, but this time clear browsing history, cache and open an incognito browser to try it in?

Also if possible using a computer from a differnet internet connection/network may help.

Let me know how it goes 🙂

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like!