what wrong with the system?

[kevin100200]

I just got the premium two month ago,and my account show I am free account.

Ｍy credit card has been change for 3 months already, and I can't contact anyone?

[KatesHere]

Hey there @kevin100200, welcome to the community!

That sounds odd but let's try some troubleshooting. First, can you make sure you're logging in the correct account?

Try the following:

1. Check your subscription page. Your status should be Premium. 
2. If it says you're on Premium, try signing out and back into the app. 
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that doesn't help, please take this survey that can point you out in the right direction.

Let me know how this goes!

K