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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123401 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
42960 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
215568 Views
138 replies
12 likes
Just moved to a new address and would like to update to premium family w/ a new roomate.If i create a new account to upgrade, is there anyway to transfer my playlists/recommendations from my previous account?
Just moved to a new address and would like to update to premium family w/ a new roomate. If i create a new account to upgrade, is there anyway to transfer my playlists/recommendations from my previo...
154 Views
0 replies
0 likes
O meu Spotify está vinculado ao Facebook e tudo está bem com as contas dos dispositivos usados, mas eu só posso usar o mesmo no computador, no celular não funciona com o prémio, poderia me ajudar no celular dizer que eu sou Não é premium, alguém pode...
O meu Spotify está vinculado ao Facebook e tudo está bem com as contas dos dispositivos usados, mas eu só posso usar o mesmo no computador, no celular não funciona com o prémio, poderia me ajudar no ...
147 Views
0 replies
0 likes
I loaded 150 on my number. Why that i cant register
I loaded 150 on my number. Why that i cant register
Roadie
183 Views
1 replies
0 likes
Hi,Today I signed up for the 30-day free trial of Premium here:https://www.spotify.com/uk/premium/After entering my AMEX details I was immediately notified of a £1 Spotify transaction on my phone.After signing into AMEX I can see 2 pending £1.00 tran...
Hi, Today I signed up for the 30-day free trial of Premium here: https://www.spotify.com/uk/premium/ After entering my AMEX details I was immediately notified of a £1 Spotify transaction on my pho...
Spotify Star
758 Views
1 replies
0 likes
i have cancelled my premium subscription last may and is still getting billed every month. i am not even using the account.. how can i cancel it and get my refund?
i have cancelled my premium subscription last may and is still getting billed every month. i am not even using the account.. how can i cancel it and get my refund?
Spotify Star
468 Views
1 replies
0 likes
I already have a Premium account & I pay $9.99 a month, but I would like to update to the Family Premium. Will they just start charging me the $14.99 instead of $9.99 or do I need to cancel my Premium & purchase the Family Premium?
I already have a Premium account & I pay $9.99 a month, but I would like to update to the Family Premium. Will they just start charging me the $14.99 instead of $9.99 or do I need to cancel my Pr...
Spotify Star
164 Views
1 replies
0 likes
I've deleted the app and logged in and out using my email and Facebook and it is still saying free
I've deleted the app and logged in and out using my email and Facebook and it is still saying free
Spotify Star
167 Views
1 replies
0 likes
I just payed a family premium account and added members. I am downloading songs in my phone, but when i try to skip a song it says i am not premium
I just payed a family premium account and added members. I am downloading songs in my phone, but when i try to skip a song it says i am not premium
Spotify Star
175 Views
1 replies
0 likes
I keep getting charged on my credit card for a username I cannot recover. I checked all the help sections and still having no luck. Can an admin PM me so i can provide some details to see which account it is associated with
I keep getting charged on my credit card for a username I cannot recover. I checked all the help sections and still having no luck. Can an admin PM me so i can provide some details to see which accou...
Community Legend
243 Views
1 replies
0 likes
I got the confirmation email from SheerID that I'm a verified student yet I still can't sign up for the student discount.
I got the confirmation email from SheerID that I'm a verified student yet I still can't sign up for the student discount.
Roadie
411 Views
1 replies
0 likes
Hola. Quisiera cambiar mi método de pago y no me acepta la tarjeta, dice que mi banco tiene un mal día. Tengo otra, pero es del mismo banco y tampoco la acepta ¿qué más puedo hacer?
Hola. Quisiera cambiar mi método de pago y no me acepta la tarjeta, dice que mi banco tiene un mal día. Tengo otra, pero es del mismo banco y tampoco la acepta ¿qué más puedo hacer?
Roadie
322 Views
2 replies
0 likes
Hola!!! Por alguna razón me mandaron correo de no ponder cobrar pago en mi tarjeta, ya trate de realizarlo con otra pero me pone que mi tarjeta tienen un mal día! Cuando no es así, tengo el saldo suficiente, entonces no sé cuál sea el motivo real por...
Hola!!! Por alguna razón me mandaron correo de no ponder cobrar pago en mi tarjeta, ya trate de realizarlo con otra pero me pone que mi tarjeta tienen un mal día! Cuando no es así, tengo el saldo suf...
Roadie
155 Views
1 replies
0 likes
I've paid for 3 months premium, I signed out of my account and signed back in and no longer was able to use premium features.
I've paid for 3 months premium, I signed out of my account and signed back in and no longer was able to use premium features.
Roadie
175 Views
1 replies
0 likes
I signed up for the student subscription but I am not eligible so spotify is saying in with spotify free, however I have been charged ?
I signed up for the student subscription but I am not eligible so spotify is saying in with spotify free, however I have been charged ?
Roadie
12571 Views
1 replies
0 likes
Hi! I accidentally paid premium yearly twice on my account while trying to buy one for my wife...who do i talk to in order to solve this problem?thanks!
Hi! I accidentally paid premium yearly twice on my account while trying to buy one for my wife...who do i talk to in order to solve this problem?thanks!
Casual Listener
392 Views
2 replies
0 likes
I had to create a new premium Spotify account, since I originally set it up using Facebook, and want to be able to use it on other devices. I transferred my playlists, and now when I try to add a song to them, they do not come up. I see them listed, ...
I had to create a new premium Spotify account, since I originally set it up using Facebook, and want to be able to use it on other devices. I transferred my playlists, and now when I try to add a son...
Spotify Star
267 Views
3 replies
0 likes
Hola buen día! En un mismo mes se me hicieron 3 cobros del plan familiar premium y quisiera saber por que?? y que procede? por que en mis recibos solo me aparece el corbo inicial del mes de julio pero en mi estado de cuenta están los cobros del 2 de ...
Hola buen día! En un mismo mes se me hicieron 3 cobros del plan familiar premium y quisiera saber por que?? y que procede? por que en mis recibos solo me aparece el corbo inicial del mes de julio per...
150 Views
0 replies
0 likes
Hola Buenas noches. Yo ya era premium, pero me pedia que actualizara mi forma de pago, no me permitia, por lo cual cancele mi plan premium para intentar ingresar mi nueva forma de pago. Y ahora no me lo permite con ninguna tarjeta, ya llame a mi banc...
Hola Buenas noches. Yo ya era premium, pero me pedia que actualizara mi forma de pago, no me permitia, por lo cual cancele mi plan premium para intentar ingresar mi nueva forma de pago. Y ahora no me...
Roadie
223 Views
2 replies
0 likes
if i cancel my subscription before the free 30 days are up do i still get to keep the 30 days or no
if i cancel my subscription before the free 30 days are up do i still get to keep the 30 days or no
Roadie
368 Views
2 replies
0 likes
Foram feitas 5 cobranças da minha conta! 4 no valor de R$10,00, sendo que 1 foi estornada, e 1 cobrança no valor de R$16,90, sendo que eu assinei o premium na noite de ontem! Eu gostaria de saber como faço pra entrar em contato, sendo que no site eu ...
Foram feitas 5 cobranças da minha conta! 4 no valor de R$10,00, sendo que 1 foi estornada, e 1 cobrança no valor de R$16,90, sendo que eu assinei o premium na noite de ontem! Eu gostaria de saber com...
98 Views
0 replies
0 likes
