Announcements

Help Wizard

Step 1

NEXT STEP

Payment problem

Payment problem

  1. Unable to enjoy the subscription after payment . The PO is P047214423 .pls raise this issue
Reply
1 Reply

Hello,

 

Has your payment method been issued in the same country as the one registered on your Spotify account?

The country of your payment method must be the same as the country of your Spotify profile. That's what allows us to check your position.
Find out how to change the country registered in your account.
Has the card expired or has it been cancelled?
Contact your bank or credit card company for more information or to apply for a new card. Try logging in again after updating your banking information.

Have you entered all the information correctly?
Make sure you enter your data correctly, especially the three-digit sequence on the back of your card (the CVV/CVC security code). Also make sure you have enough credit:)
Is your card activated for purchases abroad as well as for online or recurring transactions?
To find out, contact your bank or credit card company. You may also need to activate online 3D Secure transactions (for example,"Verified by Visa" and "Mastercard SecureCode").

 

Try another payment method. You can choose between several payment methods. Try again by selecting another payment method than the one you have already used. OR Contact your bank or credit card company.

Its phone number is usually written on the back of the card you are trying to use.

 

If necessary, you can contact the spotify team via this link https://support.spotify.com/fr/contact-spotify-support/?_ga=2.204548688.1129324619.1514303748-623440...

Regards,

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random