Announcements

Help Wizard

Step 1

NEXT STEP

Payment

Payment

I'm trying to get premium and it says payment failed, so I tried it on another phone with the same card and it worked but not on mine 

Reply
1 Reply

Hey @Etekhta,

when you entered your payment details on the other phone, then everything should work now fine. 

When you want to change your payment details on your phone then you should try to use an incognito tab, clear the cookies of your browser and use another browser or device.

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

LK608

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random