Payment

[Амина]

Plan

Premium

Country

Russia

Hi, I haven't used this account for a long time and I didn't even know that my card was tied to it. It turned out that for a long time, a subscription for two accounts has been paid from my card, although I have been using a new one for a long time. I had to restore the password to regain access to this. So I wanted to find out if it was possible to somehow return the money that was debited from the card while I was offline? Or at least give my other account a couple of months of subscription for free?

[CarlosE]

Hi there @Амина,

Thanks for reaching out to the Community and welcome!

You can find more info about refunds in this article. If you need further assistance, we suggest reaching out to our Support team through any of these channels.

If you need anything else, the Community is here for you.

Cheers.