Payment

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Payment

JSmithNS
Newbie
My account States I have Spotify Free but I am being charged 9.99. A payment came off my credit. May 4 and again on June 1st. I want to cancel my subscription, how do I do this???

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Re: Payment

jiana
Community Legend

Hey, @JSmithNS! Welcome to the community.

 

It sounds like you may have duplicate accounts. Please try the following:

 

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt Spotify sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

 

If you've tried all the steps above, please click here. Spotify will then take you through a survey to point you in the right direction.

 

Still having issues? Please reply back and we can troubleshoot further.

 

If this has solved your issue, please click "Accept as Solution" below. 🙂

 

- Jiana
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