Paypal payment is not accepted

[SKONTY]

My subscription is running and the money was booked from Paypal each month without any issues. No it says "money transfer from Paypal didn't work. Please, update your details." So I went in my account, selected to update the details and configured Paypal once again, but it's still not working. What's wrong there? And why is there no Support email address?

[Bethany_Dawn]

Hi SKONTY and welcome to Spotify community! 🙂
Just a quick question to rule it out - are you on the student plan? I know this plan does not currently support PayPal payments.
If that is not the cause, there is a helpful payment troubleshooting FAQ here if you haven't already checked it out.
Let me know if I can be of any more assistance! 🙂
-Bethany

[SKONTY]

Yes, I am on a student plan and it always worked.

[Bethany_Dawn]

Hi again!

Unfortunately, the student discount is more limited in ways to pay right now.
According to Spotify's student support page, the following pay methods are currently not being supported for this plan:

Note: It’s currently not possible to pay for the student discount with PayPal.

Can I get the student discount with a Spotify gift card?

Spotify gift cards are only available for Premium at its standard rate, so it’s not currently possible to pay for the student discount using a Spotify gift card.