Plan familiar

[mbelensarai]

Buenas tardes. 

Estoy enviando la invitación a un familiar pero si su dispositivo no lo acepta. 

Anteriormente ya estaba en el plan y fe la nada lo saco. 

[SergioDavid]

Hey @mbelensarai, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

Can you give us a bit more info on what's going on when they try joining your plan? Do they have any trouble joining using an incognito window? What about from a different device?

Let us know.