Premium Duo, address didn't match issue

Premium Duo, address didn't match issue

Hi

Mum and I signed up for Premium Duo. We live at the same address. She is able to access the account and I get an error message saying that we don't reside at the same address.

 

We're in South Africa. She uses. Samsung and I have a Google pixel.

 

 

 

 

 

 

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2 Replies

Hey

 

Me and my partner have the same issue, ut on Åland Island!

Why in **bleep** is there no real tech support to contact?!

Hey there,

 

Thanks for posting in the Community.

 

This error message can come up, if the country set on the Family/Duo owner's account doesn't match the one on the account you want to invite to the Family/Duo plan.

 

Could you first make sure the country settings of both accounts are matching as described on this page

 

Let us know how it went,

 

Cheers!

DianModerator
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