Premium Duo, address didn't match issue

[roamingbutterflyZA]

Hi

Mum and I signed up for Premium Duo. We live at the same address. She is able to access the account and I get an error message saying that we don't reside at the same address.

We're in South Africa. She uses. Samsung and I have a Google pixel.

[koppar81]

Hey

Me and my partner have the same issue, ut on Åland Island!

Why in **bleep** is there no real tech support to contact?!

[Dian]

Hey there,

Thanks for posting in the Community.

This error message can come up, if the country set on the Family/Duo owner's account doesn't match the one on the account you want to invite to the Family/Duo plan.

Could you first make sure the country settings of both accounts are matching as described on this page? 

Let us know how it went,

Cheers!